On a Friday evening, I ordered some pants from Amazon and, a couple of hours later, order more pants from JCP.com. The JCP order arrived on Tuesday morning, the Amazon order not until 3 days later on Friday afternoon. So much for Amazon's amazingly fast shipping. I did not have to return this order but have returned JCP orders in the past with no hassle whatsoever. All things being equal, fast shipping and great customer service make the difference.
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