• jClub.com

jClub.com

Overview

jClub.com has a rating of 3.53 stars from 7,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality, and great prices. jClub.com ranks 2nd among Daily Deals sites.

  • Service
    228
  • Value
    233
  • Shipping
    235
  • Returns
    106
  • Quality
    231

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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See all photos

What reviewers want you to know

Positive highlights

  • Great prices, quality products and ship time is awesome!
  • I am well pleased with my shopping experience at Choxi.

Critical highlights

  • I was so frustrated with Customer Service conversations that I gave up and will not purchase from Choxi again.
  • I changed credit card and tried to reapply but was told they would not accept a credit card issued outside the USA.
How would you rate jClub.com?
Top Positive Review

“Great place to shop”

Norma G.
1/4/20

I've ordered many items from JClub and have NEVER been disappointed! The selections are so many & top of the line merchandise. Some of the products I've seen on QVC and are so much costlier than JCLub. I look forward to my purchases because I know from past experiences that I'll not have to send it back. Good site & thank you JClub for having such a place where shopping is fun and affordable.

Top Critical Review

“Amazon”

cheryl s.
3/17/24

Has some amazing daily deals.I check them every few days.If you cant find an item anywhere be sure and check Amazon.Has a variety of choices and pricing.

Reviews (7,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (754) quality products (104) shopping experience (121) credit card (72) store credit (35) post office (18)
Thumbnail of user penniec1
1 review
0 helpful votes
August 27th, 2015
Verified purchase

The pricing was good, but I don't feel the description of the bags tells the purchaser enough. One bag I bought did not mention that although it was displayed as a firm sided tote, it was collapsably soft sided. So if I don't stuff it completely full, it looks like a Hobo style bag. No attractive at all! So now I'm looking for one of those pouches you transfer from bag to bag rather than putting items into the purse loosely.

Thumbnail of user dimitrovayana25
1 review
0 helpful votes
December 20th, 2023

Я имел удовольствие заказывать множество товаров в JClub, и должен сказать, что мои впечатления неизменно были фантастическими! Выбор впечатляет: первоклассные товары могут конкурировать с товарами высокого класса. Что еще лучше, так это то, что На JClub я встречал продукты, которые видел на других платформах, таких как QVC, но по значительно более низкой цене. Предвкушение моих покупок стало восхитительной привычкой, потому что, исходя из моего прошлого опыта, мне никогда не приходилось хлопот с возвратом чего-либо.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eliasl27
4 reviews
15 helpful votes
May 4th, 2020

I have shopped on jclub.com twice now and it just gets better and better each time, now you can pay for your purchase in installments via Affirm! The ease of the jclub site, the discounted items for purchase all make for a pleasurable shopping experience!

Thumbnail of user lynnew15
1 review
0 helpful votes
March 5th, 2016
Verified purchase

I returned a bedroom coverlet and sheet set and was disappointed that I was unable to get a refund, only a credit, Recently I ordered two items and one came a couple of weeks ago and I have heard nothing about the other item. Now I will have to go back to Choxi to find out about the status of the item since I did not get any updates on the status.

Thumbnail of user archief10
1 review
0 helpful votes
June 5th, 2016
Verified purchase

I ordered a photo machine and waited about a month called and asked about it was told they did not have one yet. Told them ok I would wait after a few weeks was told they could no longer get this product gave me credit and I believe a 10 dollar discount on my next purchase.My opinion customer should be informed if there is a problem getting the order from the first week on and told what is going on with the order. This is just my thoughts for your company did not really bother me but bet there are people out there that will be unhappy with that. Just for your info I did not have a big problem with it.

Thumbnail of user gailh56
1 review
0 helpful votes
January 8th, 2016
Verified purchase

I like the variety you have, my only gripe is when you place something in your cart & return to shopping you start at the beginning again, that sucks as time is a small commotity

Thumbnail of user paulettea1
3 reviews
0 helpful votes
January 23rd, 2016
Verified purchase

With the exception of a few worthless items I ordered, overall, I have been very pleased with most. I especially love the shipping charges, this is a shopper's delight to find some amazing products. Thanks.

Thumbnail of user patricias105
1 review
0 helpful votes
March 6th, 2016
Verified purchase

I shop here quite frequently. I like the variety of products and the great prices. Customer service is ok. They respond to your concerns rather quickly. Most products seem to ship out in a timely manner.

Thumbnail of user shannonm58
2 reviews
0 helpful votes
February 8th, 2016
Verified purchase

I ordered 3 items. 2 of them arrived fairly quickly and one never arrived. I called them after 2 weeks and another week later was informed that the item had been cancelled. One of the items I received was not what was shown in the photo, and I was disappointed. I probably should have returned it but it was too much trouble and it was still a FAIR price for the item, even if not the really good bargain I thought I was getting. Overall, not too bad and I would shop there again.

Thumbnail of user williamb915
2 reviews
15 helpful votes
November 30th, 2018
• Updated review

Customer service jumped all over my 2 * review and did everything possible to make right each one of my complaints. "Liz" was very persistent in emailing and calling me until we finally got together over the phone. She explained how jClub works with its product providers and distribution team to provide the best quality products at lowest possible prices and that when an item is inferior, damaged, or not as advertised, jClub customer service will quickly correct the problem. I am fully satisfied with jClub's response to my comments and complaints. I will definite buy from jClub again!

Low quality, inflated "retail" prices
October 29th, 2018
• Previous review

There really should be an investigation into the quoted "list price" of offerings. I suspect that the retail price is inflated to make the jClub price appear to be "70% off" or "90%off". I ordered a number of small items and some clothing and none of what I ordered would have been able to command the "list price" shown. Many retail stores were recently cited for that kind of false advertising by the Federal Trade Commission (I think). Buyers should be careful. If it has an incredible "jClub price", it probably is, and the quality will confirm that.

Thumbnail of user deepaka7
1 review
3 helpful votes
August 21st, 2017

J club are the same owners as choxi, com

If so they're great!

Would love to purchase with you guys

Thumbnail of user joannk6
2 reviews
0 helpful votes
July 30th, 2016
Verified purchase

Received Email saying my item was not in stock, & I could order another item.
I do not understand HOW Which screen do I use? How do I input the new item? And still return to the screen that advises me of my next step? Please HELP

Previous purchases were 5 STAR except for taking so very long to get here

Thumbnail of user jamese65
1 review
0 helpful votes
February 6th, 2016
Verified purchase

The majority of the time items are shipped and delivered in a timely fashion, as advertised, and in working order. On occasion, shipping/delivery seems to be rather lengthy, and I have received items that were either broken or did not work. Choxi has been most affable in correcting problems quickly or refunding. I buy frequently, and will continue to do so.

Thumbnail of user charlenew12
1 review
0 helpful votes
January 23rd, 2016
Verified purchase

My overall experience with Choxi was very good. The only problem I found, that the shoes/boots run extremely small. Even ordering up a size did not fit. Manufacturing should make an adjustment. I needed a size 10 clog when I wear a size 8. Had to return and reorder from size 9 to size 10. Ordered a size 9 boot and could not even get my foot in it. Return process is good, no postage needed.

Thumbnail of user jackien29
2 reviews
2 helpful votes
March 2nd, 2018

I was very excited to go on the web site because it had so much to offer in many areas. This is the first time I have ordered from them. I look forward to receiving all my items so I can determine the quality and each items so I can order more items. I will let friends and family about this site.

Thumbnail of user marca23
1 review
0 helpful votes
January 24th, 2016
Verified purchase

Great prices and products were as advertised. Just wish delivery would have been a little faster. Overall I will definitely be shopping with Choxi again.

Thumbnail of user lindan45
1 review
0 helpful votes
March 6th, 2016
Verified purchase

The eye make up was the wrong shade & the ear rings were smaller then they look. Plus they are a soft silver. They bent as I put them in. The pet bowl was great! Loved that. The stuff was delivered in 3 shipments. Guess I will try them again though.

Thumbnail of user frankc73
1 review
0 helpful votes
January 28th, 2016
Verified purchase

I submitted order #******* on Jan 10,2016. The order included three items.
To date I have received two of those items. The third item is a MKF Moira Front-Zip Cross body bag. I attempted to check the shipping tracking with the number provided,*********************) but the only information given is for one of the items which I have already received. How can I find the status of this third item?
The order ID listed above, I believe is for a previous purchase.

Thumbnail of user terrencet9
1 review
0 helpful votes
August 26th, 2015
Verified purchase

Just visited the site to get a fresh look. I would like to see the items categorized with mens, womens, pets, toys, electronics, etc. Being a man, I could skip the ladies stuff. Takes too much time to look through the entire site. Also, the reason I have not visited in so long is because last time my page would scroll in jerks and stops. That was due to, I believe, cookies and trackers being placed on my computer. I now have an add-on that blocks cookies/trackers and scrolling was much better.

Thumbnail of user janiceb41
2 reviews
0 helpful votes
March 9th, 2016
Verified purchase

A lot of the things I bought were fine while others, mostly shoes and boots, we're not. I feel the shoes and boots were cheaply made with no inner support what so ever. Very stiff and the "leather" was extremely stiff. The boots should be shipped with some sort of stuffing so that they are more readily able to stand upright and the fringe to lay flatter. All in all most everything else was good.

Thumbnail of user pegd2
1 review
0 helpful votes
January 23rd, 2016
Verified purchase

Overall, the products are exactly what is advertised. No issue. Would've given 5 stars except I've had to wait for several weeks for shipping on an occasion or two

Thumbnail of user loris142
1 review
0 helpful votes
October 3rd, 2015
Verified purchase

If you're diligent, you can get a lot of gift and necessity shopping done here - just be careful not to buy things because they are a good deal! (guilty:-)
I've ordered well over 100 products over the years and have always been satisfied. Once or twice a shipping issue arises and they are very good at resolving quickly. One of my favorite sites.

Thumbnail of user thopen
2 reviews
0 helpful votes
March 19th, 2016
Verified purchase

Not always the best answers, but willing to try and help. Though your delivery system should confirm destination before sending out packages, especially since they are not sent at the same time.

Thumbnail of user kathyw56
1 review
0 helpful votes
April 6th, 2016
Verified purchase

I tried 3 times to order and it was refusing my debit card ended up using my credit card maybe you should add PayPal to 1 of your choices.

Thumbnail of user buds9
1 review
0 helpful votes
December 13th, 2015
Verified purchase

I enjoy the variety and selection of items. Gives me good ideas for gifts and the price seems to be better than other on-line sellers. I've learned from experience to check out items carefully before ordering, however, because some products are super-miniaturized as compared to what one may expect from the illustrations; i. E. tiny toys, jewelry, etc. (hence - the lower pricing). All things considered -- it's still the "biggest bang for the buck "..

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From the business

JClub is a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.

Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.

Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.

If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.

Company Representative

Thumbnail of user adamh87
Irving O.
Director Of Customer Service & Call Quality
Typically does not respond to reviews

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