• jClub.com

jClub.com

Overview

jClub.com has a rating of 3.03 stars from 7,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality, and great prices. jClub.com ranks 2nd among Daily Deals sites.

  • Service
    228
  • Value
    233
  • Shipping
    235
  • Returns
    106
  • Quality
    231

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
See all photos

What reviewers want you to know

Positive highlights

  • I have many purchases here, and even one return which was handled with great customer service.
  • Good quality products and affordable and returns are easy!

Critical highlights

  • I changed credit card and tried to reapply but was told they would not accept a credit card issued outside the USA.
  • I gave up on Choxi because of disappointment with cancelled orders and problems with store credits.
How would you rate jClub.com?
Top Positive Review

“Great place to shop”

Norma G.
1/4/20

I've ordered many items from JClub and have NEVER been disappointed! The selections are so many & top of the line merchandise. Some of the products I've seen on QVC and are so much costlier than JCLub. I look forward to my purchases because I know from past experiences that I'll not have to send it back. Good site & thank you JClub for having such a place where shopping is fun and affordable.

Top Critical Review

“Stole my money”

Yvette L.
12/7/20

Many months of brush off and run around... only to find the website doesn't work and their email no longer works and they stole my money from me. So much for trying to be nice a patient with them. Thieves and liars.

Reviews (7,432)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (754) quality products (104) shopping experience (121) credit card (72) store credit (35) post office (18)
Thumbnail of user cheryls2261
1 review
0 helpful votes
March 17th, 2024

Has some amazing daily deals.I check them every few days.If you cant find an item anywhere be sure and check Amazon.Has a variety of choices and pricing.

Tip for consumers:
very good layout.Easy to navigate.

Products used:
Shoes,pet items,boots

Service
Value
Shipping
Quality
Thumbnail of user yvettel72
1 review
9 helpful votes
December 7th, 2020

Many months of brush off and run around... only to find the website doesn't work and their email no longer works and they stole my money from me. So much for trying to be nice a patient with them. Thieves and liars.

Thumbnail of user mitchelll64
3 reviews
21 helpful votes
July 11th, 2020

After 3 months I am still trying to get my orders from them. I get excuse after excuse, am told different dates the items will ship, and nothing is sent out. From other reviews I see I'm not the only one. This company should not be in business, they just take customers' money and pretend they'll send out items. With the current world situation, I would understand a few weeks delay, but not several months. Other companies are able to send out items. Why not this one?

Thumbnail of user jenniferr159
2 reviews
0 helpful votes
January 2nd, 2017

They own me $82. In refunds on ordered I never received. Gave me only $21. In credit but can't use on a cite that's no more and bank won't refund sucks

Thumbnail of user leow26
2 reviews
4 helpful votes
April 18th, 2016
Verified purchase

Pretty much everything that I have ever ordered was either a "second" or not as described. The descriptions of merchandise are flowery and deceiving in most cases. I think that everything sold are things that did not sell and this is a way of getting rid of them through discounts. Maybe I am just unlucky and a curmudgeon? I doubt it!

Thumbnail of user beckys47
1 review
0 helpful votes
November 13th, 2016

I'd give NO STARS Cannot understand how some are raving about Choxie. I placed an order 10/23. And have not been able to check on it at all. Website unavailable. Phone # redirects to no-more rack message then disconnects. Email links are dead ends..

Thumbnail of user glenna132
1 review
2 helpful votes
March 12th, 2021

Thank my phone is *******931 were my order some one needs to call metro let me know what going on

Thumbnail of user charlenep6
1 review
2 helpful votes
May 15th, 2016
Verified purchase

My order was split and I was never notified. I never received the rest of my order, however, they took my money immediately.
Never had any problems with NOMORERACK. Nothing BUT problems with Choxi! Then they have the nerve to send me cons for my next purchase. If they can't fill my current order, why would they assume I would be willing to order from them again?
Bad experience, even worse customer service! I want my order!

Thumbnail of user paml33
1 review
0 helpful votes
July 22nd, 2016
Verified purchase

I have had good experiences in the past but there's two items that I've ordered recently and did not receive. I didn't receive the item, correspondence regarding the delay in shipping, cancellation of the product, etc. So I really don't know what to think at this point especially with the price of the items that I purchased. Both items were the same type and I believe the same brand but I would have to check to be 100% sure. If that product can't be sold or shipped to my state, there should be consider

Thumbnail of user gabem16
1 review
0 helpful votes
July 16th, 2016

I'm very disgusted with Choxi. I thought these people would put customer service ahead of there selfish greed. I placed an order June 8,2016 and It's now August 9 2016. Two months and I still can't get my order. This is truly a rip off. All I get is the run around when I've asked about my order. No customer concern, No Class. Beware!

Thumbnail of user shoshanam2
1 review
0 helpful votes
April 28th, 2016

I bought a colorful bedspread set from Choxi for $45, but on the very first wash following directions exactly in cold water it faded to a sad hint of its former glory. The best that Choxi could do was offer $10 in store credit. Noticed that Foxy Choxi does not have customer reviews on their site!

Thumbnail of user terrien
1 review
0 helpful votes
April 16th, 2016
Verified purchase

They were awesome when they were No More Rack but since changing to Choxi I have had horrible experiences with them. Customer Service Sucks! Its the worst, so much so that I told them to remove my name and address from their records.

Thumbnail of user kayh48
1 review
6 helpful votes
August 18th, 2017

There free so called. Gift took 3months to get the cheapest piece of jewelry I ever got fell apart trying it on... dress size way off,... not happy with them at all...

Thumbnail of user adrianan3
1 review
0 helpful votes
May 6th, 2016
Verified purchase

I usually have been very happy with everything I have received but my past few orders I an still waiting to receive items. I don't want to cancel my orders I just want my items and customer service is nice but are not telling me anything about how long these items will get to me or when if at all. I'm very disappointed in them.

Thumbnail of user tonil19
1 review
0 helpful votes
June 16th, 2016
Verified purchase

I ordered two items at the end of April. We received one a month later and the other we are still waiting for (this is June 14). When it was NoMoreRacks we could depend on the merchandise coming in a timely fashion, but since Choxi took over we have been very disappointed. The quality of the merchandise is the same (pretty good), but the service is not.

Thumbnail of user marilynm30
1 review
1 helpful vote
December 27th, 2015
Verified purchase

I ordered 2 perfumes as Christmas gifts. One arrived with no problem. The other arrived in a box with my name on the outside and an order that belonged to someone that lives in New York! I am still waiting for that issue to be resolved. I returned the wrong item but have NOT gotten the correct item. This was YOUR mistake NOT MINE yet I am the one without a Christmas gift.

Thumbnail of user rockg
1 review
1 helpful vote
December 26th, 2015

Placed two orders for Christmas gifts for my sons. 3 1/2 weeks later, nothing!
I have called Customer Service, only to get the run around. They told me I needed to email my issue. Did that, and received standard response form letter. Responded to that, same form response. Send another email regarding the lack of delivery, same exact form letter as a response as the previous two.
These guys suck!
Don't believe me? Look them up on the Better Business Bureau's website.
Save yourself the headache. Use a real internet seller. Not these crooks.

Thumbnail of user ritar15
1 review
0 helpful votes
April 18th, 2016
Verified purchase

I ordered a ring for my great-nephew to give his mom on Mother's Day. When it finally arrived, the ring sent was nothing like the one I had ordered. I could not return it without authorization, and initially the service rep refused to believe that what they sent was not what was ordered. After several calls I got someone to allow the return, but by that time it was too late to send a replacement in time for the holiday. No accommodation was available even though the mistake was Choxi's fault. Their prices are good, but the savings are just not worth the grief.

Thumbnail of user sumeetw
1 review
0 helpful votes
February 21st, 2016
Verified purchase

LED toy Helicopter are not worth buying. Some led's not work at all and most of them stop working after the first fall on the ground. Very cheap product.

Thumbnail of user aliced30
2 reviews
4 helpful votes
February 21st, 2016
Verified purchase

This company pulled the rug from under everyone. They went out of business and disconnected their phones. I had a $30.00 credit in my account which I can kiss "Goodbye."

Thumbnail of user reginah13
1 review
0 helpful votes
April 16th, 2016
Verified purchase

I have bought several items from Choxi many times and in the beginning they were great, but towards my last purchases I was greatly disappointed. Customer responae was not good at all. Trying to find out where my orders were was not easy.

Thumbnail of user stacyd48
1 review
8 helpful votes
July 15th, 2017

I can NOT UNSUBSCRIBE FROM YOU! Unlike a similar reviewer, I can click on the link with no error message, but IT DOESN'T WORK! I did not subscribe to you in the first place, have no interest in your emails and am getting sometimes several per day. I HATE websites like this that won't let you unsubscribe. I will never buy ONE THING from you as long as you won't let people unsubscribe.

Thumbnail of user janetr46
1 review
0 helpful votes
July 22nd, 2016
Verified purchase

The ad said the cartridges would "fit any Epson printer" - NO, they don't so I'm stuck with them.

Thumbnail of user rmes
1 review
2 helpful votes
September 24th, 2020

I ordered products OVER 6 MONTHS AGO!
They charged my card - but I don't have my order.
When I text them I keep getting a standard reply that is just basically blowing me off!
I gave one star review only because it wouldn't let me leave any LOWER! Terrible customer service and NO reliability!

Thumbnail of user melissam132
1 review
1 helpful vote
July 22nd, 2016
Verified purchase

I ordered some stuff from choxi almost a month ago and I'm still waiting on some of it to ship out. I have talked to customer service multiple times and they keep giving me the runaround. I will not order from them again no matter how good the prices are.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JClub is a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.

Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.

Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.

If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.

Company Representative

Thumbnail of user adamh87
Irving O.
Director Of Customer Service & Call Quality
Typically does not respond to reviews

How do I know I can trust these reviews about jClub.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about jClub.com?