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Got my basket a day earlier than expected. Fits my bike perfectly and is very sturdy. Color is just a tad off than the color from my bike but you would never know unless I pointed it out. Also super excited that I can bring my little chihuahua on bike rides due to the baskets able to hold up to 10lbs. Haven't had a bike in about 10 years so I'm very excited about this addition to my new bike. Thanks!
When assembling the bike the wrong chain cover was in the box and no screw. Customer service on the phone and in the store were awful. I had to drive 40 minutes ways to excahnge the chain cover im here and the have the wrong piece again. And the lady at the store was giving me a bad attitude. I wouldent give it any stars but for the review it needs at least one. First and last time ever shopping at this place. Im going to see if i can get my money back some how?
Bought a Beach Cruiser for the summer of 2013. Had to drive from Long Beach to Onterio (90 miles) round trip. Bike failed, broke down. Ball bearings where peddles go in to frame failed. Another 90 miles to have it repaired. Another 90 miles to pick it up. After a few days, failed again. Another 90 miles to hear they were ordrering parts from Mfg. Another 90 miles to pick it up when fixed. After 2 days, it failed again. This time I asked for my $$ back but no dice. OK, going back tomorrow n another 90 miles. Will let u know what happens.
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Hi Rick. We do apologize that you were having issues with the bicycle that you had purchased from us. Since the bicycle was purchased with assembly service of $25-$35, there is a one year warranty on parts and labor that is included. This allows you to bring the bicycle back to us for as many times as you want within the year for free inspections, replacements of parts and labor as long as it falls under the normal warranty. Unfortunately, our bicycle tech did examined and replaced the parts each time you were here and did determined that the issues could've been due to wear and tear (since you had confirmed that you were using the beach cruiser as your main mode of transportation), and not due to any manufacturer defects on the bicycle. We had also provided you with free accessories to compensate you for the inconvenience since you had mentioned it was difficult to find a ride to our location to have the bike inspected. If you do continue to have problems with the bicycle, you are still more than welcome to bring the bike back in for us to inspect it for free, and we will be happy to assist you. Please call us at 909-332-3288 if you do wish to make an appointment. Thank you.