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Jawbone has a rating of 2.83 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Jawbone ranks 29th among Activity Tracker sites.
The UP is a state of the art technology that beats every other sleeping tracking device. When hooked up to the app it is very accurate and helps track sleeping habits real well. I think the new model will be even better. Their phone representatives have been great some of the best when having problems.
Tech support not addressing issues since Dec. 2016. Many customers with broken trackers not getting service, replacements or refunds. File your complaints but don't expect anything from them. In the end, you'll have to just consider getting a different brand of tracker. The app is cloud based so if they go out of business your done anyway.
Had a jawbone Icon, the motherboard completely FELL out. Contacted Jawbone support, informed them of such, sent pictures. They responded by"graciously " sending me an Icon HD. Later found it 2 be "out of warranty" Of course, the replacement was a broken, dilapidated piece of garbage! Respondent"Jawbone support "states, at this time the headset is out of warranty and I could replace with discounted unit if I'm so unhappy. Bull$#*!! They were totally aware of the crap they were sending! Been with them since 2009---never again!
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Jawbone is creator of the revolutionary UP fitness tracker system and is a world-leader in consumer technology and wearable devices powered by data science.
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