James Free Jewelers

I had a wonderful experience and received second to none customer service.

The Rolex Datejust 36 came in a timely manner which I greatly appreciated. The watch looks really awesome on my left hand, so I can recommend this store for sure!

The earrings came in a timely manner which I greatly appreciated. One earring is bent and very difficult to put the back on. It was very disappointing. No flaws other than that.

My fiancé and I had an awesome experience shopping at James Free recently. I purchased an Omega watch, and we also knocked out the shopping for our wedding bands. The team at James Free, especially Sophia in Cincinnati, was very knowledgeable and great to work with. Will be making the trip from Columbus in order to continue shopping with JF in the future.

Bought some jewelry off their website and ended up having to return it. Was extremely smooth and the team at James Free was professional and very respectful. Would recommend their service for the quality they offer.

It is always a pleasure going into James Free. I frequently go in to have the diamonds in my wedding rings checked and cleaned. Everyone is so pleasant and friendly. Randy greeted me that day as he has many times in the past. He knows my name and what I like in David Yurman jewelry. I purchased a fabulous bracelet. He also held me view items for my wish list.

Thank you Randy and everyone at James Free.

Terri Brisendine

Timely shipping, easy returns, friendly and knowledgeable customer service and quality jewelry. 10/10 recommend this jeweler!

I recently stopped in James Free in Montgomery for the first time after shopping a few other jewelry stores in the mall and I was pleasantly surprised. They offer a large selection of top quality jewelry and the staff is very helpful and knowledgeable. Ask for Maha. She is fantastic and can help you find or design exactly what you are looking for!

I ordered some ear cuffs. Their price beat the competition. James Free shipped them to me free of charge. I had several questions so used the chat. Got everything worked out. Then when I placed my order, I immediately got a personal email about when it would ship out. I will definitely use them again and do not hesitate to recommend James Free!

Scott is always a pleasure to work with. He is extremely knowledgeable and is always suggesting different styles and items he thinks my family would like. He recently called me about a Patek and I purchased the watch because it was what I had been looking for and he remembered. Great asset to your staff! We only purchase from JF because you have wonderful employees and exceptional products.

Knowledgeable salesperson, and very helpful. I certainly would purchase from this store again. As much as I already knew about the product, there was more information I was provided that added to my body of knowledge.

I went to James Free to have my wedding ring and bands reset. The staff was very helpful, and extremely professional. I ended up having a new setting created by their in-house designer. I absolutely love the way the ring turned out, and will definitely go back to James Free for any Fine Jewelry purchases or repairs!

my only disappointment was the credit limit i was assigned. i bought my last car on a signature, and we are currently in the market for a home, with a preset loan limit in the medium housing range...so the 1,500 dollar ceiling was a bit of a mystery to me. But that is ok, everyone treated me like the President, (as they did every other customer I saw in the store at the time.) overall it was a wonderful experience...and...and...my wife was blown away by the ring i was sold. Thank you!

VERY NICE PEOPLE had to order from Italy and received the bracelet on the time line they gave.

Can't say enough about how AWESOME the James Free Jewelers shopping experience has been. In the past couple of months I have purchased 4 pieces of Maria Tash jewelry all at 20% off! Aside from the discount shipping was super fast and customer service notified me they received my order and also when my order shipped. A couple of items were on back order; however, customer service contacted me promptly and asked if I wanted to wait or if I wanted to cancel my order. This company personalizes the shopping experience, rather than just getting a cold computer generated message saying on back order. Ms. Nichole Eicholtz contacted me regarding the back order. She was polite, professional and answered my questions. When I received my order I was pleasantly surprised to find a hand written note thanking me for my purchase! Again, what an Awesome company! Discount codes, plus great customer service... doesn't get any better than that! Will shop again for sure. Thank You James Free Jewelers!

Always a pleasure dealing with James Free! Have come back multiple times and greatly appreciate their knowledge and customer service. Randy is the best!

Hiroko and your design staff did an outstanding job in fashioning a unique piece of jewelry from a loose opal I had. Hiroko was knowledge was exceptional in helping me to choose a design-she was very patient and spent considerable time in helping me arrive at a final decision and keeping this secret so it would be a surprise for my wife at Christmas. The final product was perfect!

Love my new earrings. Great product. Shari knew i would love them. She has a great way with her customers, making each one feel special

Wesley provided great service in every way. I spoke to him on the phone and he was very helpful, he price matched the ring I was looking for, I waited 6 yrs to finally purchase this ring and it helped that James Free was offering 20% off for Mother's Day. When I made the purchase Wesley kept in touch with me by email to ensure I was keep up to date on when I was going to receive the ring. He was helpful every step of the way.

Thanks Wesley and James Free

Randy Ihle does a great job! Very polite and great service after the sale. Not much more to say. I don't need 100 words.

A very enjoyable and fun shopping experience. The sales associate that I worked with (Debbie B.) was very pleasant and helpful. I look forwards for my next visit to James Free.

They were wonderful. First of all I was in awe of their sale Black Friday. My dream necklace was a done deal. I never had any problems. It was fast shipment. I called and ask if I could get an appraisal and knowing it's the Christmas season she told me it would be a week and it was and I am so happy! They made my Christmas!

My bff and I had a blast shopping eating and drinking at the Christmas show. We always look forward to this time of the year with James free. Very special. Bought too much from you this year:-)