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Jafrum has a rating of 3.04 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Jafrum ranks 52nd among Motorcycle Gear sites.
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I ordered a NT-200 helmet from Jafrum, which was offered at a great price, much better than Amazon - but got VERY apprehensive after reading some of the reviews herein... Just received it today, on time as promised, and the helmet is GREAT! Customer service responded immediately when I emailed them inquiring about the order. I recommend them, and will use them again for my next buys for my Goldwing. Congrats, Jafrum!:-) Michael Buet *******505
Sent a pair of motorcycle pants back to be exchanged and I have not received another pair. My tracking shows they received it over a month ago, but nothing was sent back to me. I have tried many times to call, but all I get is a recording to leave a message and of course no one calls back. It would seem they went out of business and I apparently am out the pants I bought with no refund being given! I'm incredibly angry!
Ordered two vest- loved them however one didnt work. I paid to ship it back and waited patiently for my refund. Ive called, emailed multiple times and keep getting the run around. This is unacceptable! Hopefully you like up your order- youll be fine then- but if a return is needed you will be disappointed!
I wouldn't recommend Jafrum if you want to get your item on time. They're a very slow shipper and also sell things that they don't keep in stock. They wasted a lot of my time... i could have just bought the helmet elsewhere but jafrum has my money right now... read abou the horror stories from them else where. It's been almost a month... still waiting and no helmet or money.
They're just barely acceptable when it comes to customer care. The quality of their products sucks... stay away from their jafrum branded and inspire branded junk! Will fall apart within months of use.
Andrew,
Thank you for contacting Jafrum Support Team. We are attempting to help with your issue and are unable to locate your order number. Please call us so we can assist you in this matter and get it resolved to your preference.
If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.
Sincerely,
Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com
Here's my review of the company. I find it amusing that they're responding to all the complaints, but Jafrum messes up where it matters. The quality of their products is horrible! I received some heated gloves as a gift, and they fell apart within a riding season. They don't test any of their products for durability and quality. Their customer service isn't bad by any means but theres only so much you can do with returning and receiving the same replacement that is defective. I also think that they ship out used items to customers. I returned a set of saddlebags that lookedl ike they had been mounted.
EVERYTHING IS FINE UNTIL YOU NEED A EXCHANGE OR REFUND. AFTER THAT THEY BECOME STUPID, AND STALL. EXCHANGE WAS GOING TO TAKE ALMOST TWO WEEKS SINCE THEY RECEIVED IT BACK SO I REQUESTED A REFUND. CAN'T GET THAT EITHER IN A TIMELY MANNNER. I DO NOT RECOMMEND THIS COMPANY...
MitchP,
Thank you for contacting Jafrum Support Team. We apologize that the delay in processing your request was not sufficient in your timing. The package arrived back to Jafrum International on 2/4/2015. The return paperwork you submitted stated you wanted an exchange. We completed the exchange on 2/10/2015. Our policy states the exchange can take 3-5 business days to complete. In your case it took 3 business days. The package was sent via UPS and it shows delivered to your residence on 2/16/2015. You are now posting derogatory information about our stated policies and procedures. I have attempted to resolve your issue and reached out to you. You are now stating incorrect information that you don't want the item. Please let us know and we will send a return shipping label to get the item back and process a refund to your account.
If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.
Sincerely,
Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com
Placed an order that was suppose to ship same day, it did not. Called customer service and they told me 1 item was coming from a different warehouse and would ship on Tuesday. It did not ship. Called again and they told me they did not know when the item would be available to ship so I told them to cancel the order. They tried to talk me out of canceling and that they would give me a discount not to cancel. I told them I wanted the item, and not to be lied to about when it would ship. They finally agreed to cancel the order. I wwon't be ordering from these guys again.
I placed an order, that took 2 weeks. The helmet was too big but since I took the sticker off, I could not return it. I ordered a smaller helmet and its been a month and I STILL have not received it yet
They're holding my money for about 2 weeks now. I ordered a helmet that isn't in stock. Even though the website clearly said it is. It's not funny because they've been saying for a week they're going to issue the refund to me. At this point, I'm planning on filing a chargeback and dispute because of the difficulty it is to deal with them. With all the negative reviews about them everywhere- I wonder how they're still in business. I'm guessing they might need to hang onto my money for an extra 2-4 weeks like a Ponzi Scheme. If you do a quick search on their company, you'll see many negative reviews on their products. I'm glad I didn't purchase any of their Jafrum branded " inspire " items. http://www.jafrumsaddlebags.com/uncategorized/another-horror-story-about-jafrum-quality-products/
Thank you for contacting Jafrum Support Team. We appreciate you taking the time to post this message, however you didnt provide the order number, telephone number or name on this order. We would like to resolve this issue as soon as possible. Please contact us with the necessary information and we can research or refund any funds for this order.
If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.
Sincerely,
Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com
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Jafrum offers Motorcycle Gear, Helmets, Jackets, and Accessories. Super Low Prices, Fast Free Shipping and 24x7 Support. Get up to $100 with Loyalty Coupon.
Thank you for contacting Jafrum Support Team.
In order to assist you please email me directly at bella@jafrum.com or call our office 1-877-464-3563. I am unable to locate a valid order for your username Jake O. Jafrum International does not take any funds for an order unless we ship the order. That is the billing process. If you place your order after hours your order goes into an automatic approval and billing process. We review these orders on the next business day. IF your order cannot be shipped because of an inventory error we notify you by email or phone. If there are no methods to contact you we have no way to contact unless you contact us. In this situation we would like to resolve all matter before posting on a public forum. Please give us the opportunity to rectify the situation or provide the necessary information to do so. You also have the right to contact your bank and dispute any charges.
If you need any further assistance, please feel free to respond back to this email or contact me at the information provided below.
Sincerely,
Bella Hux
Customer Service Manager
Jafrum International, Inc.
3731-A Woodpark Blvd
Charlotte, NC 28206
Toll Free: 1-877-464-3563
Direct Line: (704) 749-6103
Fax: (704) 494-4316
www.jafrum.com