• JadeGowns.com.au

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Overview

JadeGowns.com.au has a rating of 2.56 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JadeGowns.com.au most frequently mention customer service, and wrong colour problems. JadeGowns.com.au ranks 86th among Dresses Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Recently purchased a $230 'tailor made' dress and the delivered dress was nothing like the picture on the website.
  • I got the dress about a week ago, and deal with the customer service called Claire.
How would you rate JadeGowns.com.au?
Top Positive Review

“Dont deal with these people”

John s.
6/9/17

In short dress wrong colour and size. We have corresponded with them and they have offered 8 % refund which is as useles as dress. Anyone in same situation and you have paid by credit card talk to your bank and they can reverse money back into your account if you can show them that your dress is wrong.

Top Critical Review

“SHAM!”

Caroline W.
8/12/18

Ordered dress in April for wedding in May 2017, paid for quick delivery also. Did not receive dress. Had to go buy another short notice. Emailed back and forth to company for refund, who were extremely rude and would not give me information to speak with manager. Had toll investigate who deemed the freight lost. That I need to contact shipper to make a claim through to the sending account, all to no avail. I paid $194.98 for nothing! BE WARNED! DONT USE THEM! Caroline

Reviews (52)

Rating

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Reviews that mention popular keywords

dress (49) customer service (7) this company (11)
Thumbnail of user johns1787
1 review
1 helpful vote
June 9th, 2017

In short dress wrong colour and size.
We have corresponded with them and they have offered 8 % refund which is as useles as dress.
Anyone in same situation and you have paid by credit card talk to your bank and they can reverse money back into your account if you can show them that your dress is wrong.

Thumbnail of user novellab
1 review
1 helpful vote
August 25th, 2017

I know a lot of people here have had a very bad experience with Jade Gowns so I can't speak for anybody but myself but I personally had a very good experience with this company. I received the dress I ordered very soon after ordering it and it's exactly what I would expect to get for $250. Of course it doesn't look like a dress that cost $2,500 but at the same time structurally there's absolutely nothing wrong with it and with a few minor changes it will easily look like a very expensive down. The only things that are different between the gown that I received and the gown in the photo is that the one in the photo had a corset that was fully encrusted with beads and the one that I received had about a quarter beads and the rest of the embellishments sequins. From far away it looks amazing and close up it looks very nice too. I'm just going to add a few more beads to give it a bit of extra something. I wish I could post a photo of it here but I don't think that I'm able to. I was very worried after reading all of the negative reviews, so worried in fact that when my dress was delivered I was afraid to open it and see what it looked like. I had the parcel sitting next to me in the car for a good 10 minutes before I could bring myself to take a peek. To say I was surprised is an understatement. The dress is stunning, definitely far better than I had expected based on the reviews that I had read. Now, as I said I cannot speak for anybody else and maybe I just got lucky with the particular dress that I ordered but based on this, had I not read any other reviews previously for Jade Gowns, I would recommend them to anybody without hesitation. That's why I'm giving a 5 Star review. I know that many other people have had negative experiences but I can only speak for myself and things worked out very well for me indeed. I love my dress and I can't wait to wear it.

Thumbnail of user vanessam41
1 review
0 helpful votes
January 18th, 2016

This dress is just gorgeous and everyone loved it.My friends could not believe the price of it. It looks like thousand dress.

Thumbnail of user maxj15
1 review
1 helpful vote
October 23rd, 2015

My daughter fell in love with Jadegowns******* for her prom, so I ordered this dress for her, even if I was worried about ordering on line but I didn't want to let her down.
The dress arrived just now, I opened it and checked the quality, it is comfortable and same as the pictures, my daughter tried it, and it fits her very well, also she like this dress very much, she is so happy.
Thank you jadegowns, the dress was beautiful also I have a happy daughter now. :)) ))

Thumbnail of user anitam26
1 review
0 helpful votes
October 12th, 2015

I talked with the girl "Jade" before I ordered from Jadegowns, because I fell in love with the dress*******, but I would like to change the design of the dress bodice. The dress only with net on the dress back, but I don't want to expose my skin so I need to cover it. I asked her if they can cover it for me, I got a positive reply. Also she solved my each question timely. Thank you Jade! And the most important thing was that the dress I received is what I expected. Loved the dress very much.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angharadw
1 review
1 helpful vote
March 21st, 2016

I received the dress today. This dress is so hot and sexy. I like its design. My friends will also buy more from you guys. Thank you for your attention on my order. I will buy more items from your website.

Thumbnail of user sharonk46
1 review
0 helpful votes
January 15th, 2016

I just want to tell you that I love this dress very much. I have put it on and I will attend a party tonight. I believe the other people will be attracted by this beautiful dress. Thank you very much!

Thumbnail of user bethh32
1 review
0 helpful votes
March 30th, 2016

I received the strapless green dress I ordered 2 weeks ago and it was to my expectation. It fits me properly. Moreover, the material feels gorgeous. I never had a dress like this. Thank you, JadeGowns

Thumbnail of user alexanderl23
1 review
0 helpful votes
January 15th, 2016

Hello. I have received the dress yesterday and tried it on. The dress fits me very well and looks good on me. Thank you very much. The dresses on your site are all of good quality and the prices are very reasonable.

Thumbnail of user bobt78
1 review
0 helpful votes
March 16th, 2016

Good afternoon.
I have received the dress today and I am very satisfied with it. The color pearl pink is very beautiful. The dress is of very high quality and fits me very well. Thank you very much."

Thumbnail of user pearlinem
1 review
2 helpful votes
February 23rd, 2016

My dress is awesome. I received it early today. And it was packed so well. This dress is just my type. I like it very much. Can't wait for my party day!

Thumbnail of user laurac168
1 review
0 helpful votes
June 23rd, 2016

My dress was awesome, it was a rush order and made to measure. I received it when I was supposed to and not one thing wrong with it, love love love!

Thumbnail of user natalieb32
1 review
0 helpful votes
March 21st, 2016

Totally impressed! Service was incredible and dress was great. Will recommend your website to others and will buy from you again. You are totally outstanding!

Thumbnail of user sues70
1 review
1 helpful vote
October 1st, 2015

Thanks for the excellent service from Jadegowns. I made a mistake about my bust size, it sounds I was stupid. Because I lose some weight for my big day, then I wanted to change my bust measurement. When I emailed their customer service department to check If I can change it, they emailed me back with "Yes" fastly and asked for the new bust measurement. When I received the dress, the dress fits me perfectly include the bust. I was pleased to do business with them. Thanks.

Thumbnail of user samy108
1 review
0 helpful votes
November 3rd, 2015

I bought one dress for my wife as a present for her bithday party. I chose her favorite color-black, and custom made this dress for her. Thanks for the beautiful dress from Jadegowns, I was satisfied with the dress, also my wife loves it very much.
Will order my wife's dress of our wedding anniversary from this company Next month.

Thumbnail of user paulal30
1 review
0 helpful votes
January 15th, 2016

I have been looking for this dress for a long time! I am so excited to find it here! The dress is made with high quality and the fabric is so soft! I can not wait to wear it!

Thumbnail of user bevr10
1 review
0 helpful votes
May 27th, 2016

Very nice dress needed a bit of alterations to be made but overall happy. Quick delivery too!

Thumbnail of user laurac104
1 review
0 helpful votes
October 12th, 2015

The dress was custom made and fits me well, the fabric was beautiful, and I love the color very much. Thanks for the beautiful dress.

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