• JadeGowns.com.au

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Overview

JadeGowns.com.au has a rating of 2.56 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JadeGowns.com.au most frequently mention customer service, and wrong colour problems. JadeGowns.com.au ranks 88th among Dresses Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Recently purchased a $230 'tailor made' dress and the delivered dress was nothing like the picture on the website.
  • I got the dress about a week ago, and deal with the customer service called Claire.
How would you rate JadeGowns.com.au?
Top Positive Review

“Dont deal with these people”

John s.
6/9/17

In short dress wrong colour and size. We have corresponded with them and they have offered 8 % refund which is as useles as dress. Anyone in same situation and you have paid by credit card talk to your bank and they can reverse money back into your account if you can show them that your dress is wrong.

Top Critical Review

“SHAM!”

Caroline W.
8/12/18

Ordered dress in April for wedding in May 2017, paid for quick delivery also. Did not receive dress. Had to go buy another short notice. Emailed back and forth to company for refund, who were extremely rude and would not give me information to speak with manager. Had toll investigate who deemed the freight lost. That I need to contact shipper to make a claim through to the sending account, all to no avail. I paid $194.98 for nothing! BE WARNED! DONT USE THEM! Caroline

Reviews (52)

Rating

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Reviews that mention popular keywords

dress (49) customer service (7) this company (11)
Thumbnail of user carolinew70
1 review
3 helpful votes
August 12th, 2018

Ordered dress in April for wedding in May 2017, paid for quick delivery also. Did not receive dress. Had to go buy another short notice. Emailed back and forth to company for refund, who were extremely rude and would not give me information to speak with manager. Had toll investigate who deemed the freight lost. That I need to contact shipper to make a claim through to the sending account, all to no avail. I paid $194.98 for nothing! BE WARNED! DONT USE THEM! Caroline

Thumbnail of user danielleg101
1 review
1 helpful vote
June 14th, 2018

Never ever ever use this company.
They don't even have real reviews on their site (How I went wrong)
I ordered an outfit for my daughter's wedding which came 5 weeks later than stated, very very thick seams, not the colour I asked for and a very cheap immigration to the picture, the material was so inexpensive looking.
They refused me sending it back and are now ignoring me, I'm £200 down with a mess of a dress they wanted me to sell on to make my money back... Crooks

Thumbnail of user taraf18
1 review
1 helpful vote
March 25th, 2018

I ordered and paid for my dress.
It arrived oh my god! Did not resemble the dress I saw on the site. No where near as nice. It did not fit despite a custom order. No explanation or assistance to resolve my dissatisfaction. Don't believe they are professionals, Because the sizing is about two sizes too big and very poor workmanship. Now 4 months out from my wedding and no dress!
Rip off easy cash I wouldn't wear this dress anywhere :(

Thumbnail of user sm1215
1 review
1 helpful vote
February 2nd, 2018

This company is selling FAKE dresses, ripping people off and taking advantage of the people who put their trust in this company! AVOID at all cost and save yourself the heartache. These people don't care about anything except money, they are pathetic and karma will eventually get them. What they advertise and what you get are two completely different things

Thumbnail of user monikas34
1 review
1 helpful vote
April 13th, 2018

Ich bestellte und bezahlte ein Kleid. Als dies ankam war ich geschockt über das Aussehen und die Größe. Obwohl ich meine Maße angegeben habe ist dieses Kleid fast 3 Größen zu groß und natürlich auch viel zu lang. Auch das unter dem angeblichen Chiffon sich ein schwerer Satinstoff befindet stand nirgends in der Beschreibung. Also mit einem leichten Sommerkleid hat das nichts zu tun. Auch die Farbe ist definitiv anders als auf dem Foto. Also für 135,-- kann man definitv auch eine andere Qualität erwarten da auch die Nähte sehr billig aussehen. Sie wollen mir das Geld nicht zurück geben und geben mir auch keinen Retourenschein damit ich dieses Chaoskleid zurück schicken kann.

Thumbnail of user carinaw
1 review
0 helpful votes
May 31st, 2018

After receive the order, didn't give me the shipping and tracking information. Nearly one mouth not received and email them then give me the tacking no. It shows item already arrive 20 days. No phone call, no card, no message, later call TNT tell me pick up by myself. Dress is really not worth that price and the miss part no rope for the dress, email them told their professional tailor checked and let me match in local store by myself. Unbelievable EXPERIENCE! POOL CUSTOMER SERVICE! THE DRESS WAS ALL PLEATED LOOKS VERY CHEAP.

Thumbnail of user alisonf17
1 review
3 helpful votes
August 31st, 2016

My daughter spent over $240 for a dress from jadegowns.com.au and it was delivered late after we paid extra for prompt delivery. When it finally arrived it was nothing at all like the picture. It was a poor quality, badly made copy from a Chinese sweatshop. The customer service was terrible. They do not do returns and then they stop all communications. They are SCAMMERS, so please BEWARE and don't ever consider buying from this so called company.

Thumbnail of user erinb58
1 review
6 helpful votes
August 8th, 2016

Worst scam I have EVER encountered! I paid $400 for a dress that arrived late, was wrong colour, way too big despite paying extra for custom fit and was the worst quality ever. Straight from China that would cost no more that $5 to produce even though they only disclose on their site it's from London. They were so unprofessional, never replied to my emails and never returned a cent! So angry!

Thumbnail of user sandrag102
1 review
1 helpful vote
August 2nd, 2017

They use cheap materials, dress looked nothing like the photos they put up. Wrong size. And don't give refund back.

Thumbnail of user rikar3
1 review
2 helpful votes
August 4th, 2017

I got the dress about a week ago, and deal with the customer service called Claire. Bad service, they don't do as their policy said about refund. I ask to refund because I don't like the dres, it looks cheap for a dress with more than AU$200 They only offer 8% more discount and asked me to keep the dress. The dress comes with a wrong fabric, TOTALLY DIFFERENT from the picture, we buy because of the good reviews from the web, and we just find out they only put a good reviews no bad things... probably is not their customers. The web should got a big warning so no more customer waste their money in here. I believe they will got what they just did to the customer oneday. I wish someone who read this and know how to report the website to the right one, so the scams can be stop it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kyliee
1 review
9 helpful votes
May 24th, 2016

I purchased a dress from this company for my daughters formal. It arrived looking nothing like the pictures. It was so badly made stitching was coming away. The bodice sat off centre, the list just kept going. My daughter was in tears. I sent an email asking for my money back. First response was they would remake for a small fee. After a couple more polite emails asking for my money back, the last response was 5% back of the purchase price of $247. All correspondence has now ceased from seller, I have just lost my money... Please Please don't purchase anything from this company, they are frauds!

Tip for consumers:
Ratings are 0 from me on all counts !

Thumbnail of user filiza1
1 review
5 helpful votes
November 17th, 2016

I received my gown 2days ago total disappointment it looks nothing absolutely nothing like what i ordered now im just to return it so im emailing them and asking a return address the women is saying to me the dress is nice there is nothing wrong with it we can only offer you a 10%discount on your next shopping trip why would i want to shop there they have a friendly return policy and still there toying with me ridiculous will NEVER NEVER BUY FROM THERE

Thumbnail of user shirleys99
1 review
1 helpful vote
August 2nd, 2017

I just spent $200 for my daughter's formal dress. But i received the dress just worth $20, looked nothing like their post.

Service
Value
Shipping
Thumbnail of user teresar36
1 review
4 helpful votes
September 12th, 2016

Jadegowns are a pathetic and dodgy company who need to be shut down asap. They are thieves and steal from vulnerable buyers. I have lodged a complaint with the authorities in the UK and they have been flagged in australia. I hope they get all they deserve. Unfortunately noone receives their money back. I have tried many times, but it seems the blame is on the buyer regardless of the state of the garment received.

Thumbnail of user tonio9
1 review
6 helpful votes
April 19th, 2016

You will be the most lucky person on the planet to get a good dress from Jadegowns... go elsewhere. The dress we received was not made to the measurements we sent, and then they told me that I'd made the mistake. After showing them the evidence they said I'd get a refund... of 6%. After looking further into the reviews I've realised that the different sites in different countries have the same "good" reviews - the genuine bad reviews are all very similar too unfortunately. Do your homework before parting with your cash!

Thumbnail of user lishr
1 review
3 helpful votes
November 3rd, 2016

These guys are an absolute rip off. The dress I received looked nothing like the picture. Cheap and nasty. Wrong size. Wrong colour. Don't waste your money.

Thumbnail of user raymondoi
1 review
8 helpful votes
June 28th, 2016

Worst COMPANY EVER! They delivered my dress a few days after which wasn't a problem for me but the fact was that IT LOOKED NOTHING LIKE HOW IT DID IN THE PICTURE! SO DO NOT TRUST THIS SITE AND DO NOT BUY FROM HERE!
Another case was my friend had ordered her dress a week before her formal and it arrives a week after her formal! SHE WAS DEVASTATED AND WE BOTH PLAN TO NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN!

Thumbnail of user natd10
1 review
5 helpful votes
April 10th, 2016

I just received my dress and am disgusted with it. Nothing like the one pictured on their website. It is a cheap and nasty knock off that I paid almost $300 for.
Don't buy from them!

Thumbnail of user danizkam
1 review
1 helpful vote
October 18th, 2017

I recently bought a wedding dress from this so called company, and while i thought i was getting a great deal. I was in for a great shock on a arrival, i have not seen such a cheaply made dress in my life, it resembled that of a 3 year old fancy dress costume. The skirt was made from the same material of a bed net, there were loose threads every where and look NOTHING like the advertised picture i was so dissapointed. On asking about a refund i was offered a total of 4% back of the purchase price... i would avoid this company like the plague from now on.

Thumbnail of user tamaras19
1 review
3 helpful votes
March 3rd, 2016

Do NOT buy from this company. My wedding dress arrived damaged cover in purple stains, it didn't fot and was completely different to what i ordered. Even though the dress was damaged they refused to refund.

Thumbnail of user dianea32
1 review
4 helpful votes
March 21st, 2016

Wrong colour does not fit, glue all over dress, not stitched probably and will only give me a 8 % refund so don't buy from them

Thumbnail of user emd7
1 review
3 helpful votes
September 2nd, 2016

If I could give less than one star I would. Wouldn't be surprised if the only good reviews are from the owners and employees working there. Horrible treatment and service. They offered me a 8% refund for the wrong dress. What type of a sick joke is that? Still working on getting a refund.

Thumbnail of user janinem13
1 review
5 helpful votes
May 23rd, 2016

Do not buy anything from these people! My dress was in the wrong material, nothing like the photo and they charged me twice. They do not honour the money for alterations policy and will not refund. I will NEVER buy anything online again. $250 dusted an absolute ripoff!

Thumbnail of user katet31
1 review
9 helpful votes
July 22nd, 2016

Everyone stay away from this website. Recently purchased a $230 'tailor made' dress and the delivered dress was nothing like the picture on the website. The fabric, style or colour did not demonstrated any similarities to the picture. A 5 year old kid with a piece of fabric can produce a better dress than the 'professionally custom made' dress. I contacted the company to seek a resolution and the response I received was absolutely garbage and ridiculous. Jadegowns is a planned scamming group and must be avoided at all cost. PLEASE AVOID.
See the response I received from jadegowns below:

Dear Customer,
Actually, most of our customers are looking for cheap alternatives on our site and they are our main target group. When we post Ads online and offer discount on our site, we are intended to offer more and take less from our customers, which mainly are low income group. We don't know how much you earned each year. But look at the news and papers, there bunch of poor family and citizens without money. In addition, there are many people without strong confidence on their body and will not visit local store. I personally consider we offer a chance to those guys, who have budget but prefer a acceptable and affordable dress. We did not and will not make all guys say good words on our products. It is your own rights to say bad word on us but please, think it over from other guy's perspective. Thanks.
For your own interest, please offer us photos with dress and we can offer some option. Thanks again.
Have a nice day!
Daisy from Jadegowns

Thumbnail of user hribt
1 review
4 helpful votes
August 21st, 2016

Poor quality. Will not refund for damaged goods.

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