Jacob Time

Bought a $400 Movado from them and the stem to set the time and date came out. Tried to send it in under warranty to get it repaired and they said the stem was cosmetic and they won't repair it!
The watch is useless now!
Stay far away from this company, they send you broken stuff then make excuses as to why they will not take it back or cover it under warranty!

I used to shop at Filene's basement store in NY so when I found their website, I placed an order thinking they are a legitimate business. The order came from a 3rd party seller Jacob Time (jacobtime.com). The item I received was damaged (they shipped a $300 bag in a plastic poly shipping bag) so I immediately contacted Filene's. They responded a week later saying I have to contact Jacob Time. Waited 2 weeks after return and no refund. Emailed Jacob Time and got a response from Tanya saying they would issue a refund. Still no refund. Called them and they were absolutely as rude as could be and told me they're only a distribution center and they don't issue refunds. I asked to speak to Tanya and was told by Stephanie (manager) that Tanya is not available, owner is out of town and she's the only one I could speak to. She again said they don't issue refunds and hung up on me. I cannot get anyone live at Filene's, EVER. Their number goes directly into vm. Sent an email through Filene's website and got a reply from Jacob Time that they're a distribution center and they do not issue refunds. These 2 business are linked and are definitely scamming people. Save yourself the headache and stay clear away from Filene's basement and Jacob Time.

Bought a Tissot Navigator watch which looked new. But had internal problems right out of the box. After sending it back 4 times (at a cost of $35.00 each time) they finally sent it to Tissot for repair. Now, more than 2 years later, the watch works well but the stainless steel link band, which has kinked since month #1, is kinked again. (They have already unkinked it 3 times.) This time I asked them to replace the +$100.00 band under the warranty agreement. They quickly pointed out that the warranty doesn't cover watch bands. In the future I won't be shopping with Jacobtime or Tissot. My vintage, 45-year old, Seiko 6139 Pogue chronograph is still working and is more accurate & reliable than this Tissot.

I first emailed them a question I had on a watch that I intended to purchase. I was pleased by the quick response. I be ordered the watch, delivery notifications were expedient and it was also the best price, better than competitors. Give them a try you won't be disappointed!

My experience with this business was the best I've had online. INCREDIBLE price and express shipping across the U.S.!
I can highly recommend and will definitely buy from this business again.