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Claim Your BusinessJacksSmallEngines has a rating of 1.34 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JacksSmallEngines most frequently mention customer service, credit card, and business days problems. JacksSmallEngines ranks 45th among Lawn Care sites.
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Both parts said on back order I thought he we go there not going to show up like the rest of the reviews but they did so I'm happy so not sure why so many people Have had bad experience
I have used Jack's Small Engines for parts purchases several times in the past and had been very satisfied with the company's stock availability and customer support. Then the order I made on Sept. 27,2023 indicated on my order status as all parts delayed by 5 weeks! They state that parts which are on back order will be noted at time of purchase but that notification must have been in small print because I did not see that at all before I completed and paid for the order. They had no problem taking my money though and charged the order to my credit card immediately! I noted that also in small print at the very bottom of their web page this: "Jacks Small Engines, now part of the Northern Tool & Equipment Family" (as of May 13,2021 I found out). I tried calling customer service and got the "there are 5 callers ahead of you, your wait time is 13 minutes" message. Many minutes later, "there are 4 callers...wait time 22 minutes"...fewer callers, longer wait? Another several minutes; 'callers 4 wait time 28 minutes', then I gave up the phone attempt and sent an email requesting refund due to the excessive back order schedule. At this point, it was feeling a little scammy and it would appear that being acquired by NT did not bring along with it Jack's prior 'good service' acumen. I am waiting for the promised reply to my email to Jack's, which they advertise will be "within 24 hours". I'll be looking elsewhere for parts from now on. For now, I'm hoping for a quick refund without the BS that others have been experiencing!
We needed a new steering shaft for our riding zero-turn mower. Using the diagrams on the website, we were able to identify the part we needed, clicked to add to cart and proceeded through the easy payment process. I received an email right away with the receipt and soon after, I received another email saying my part has shipped. Within 2 days I had my part and am ready to mow when the weather warms up. I will be doing more business with Jack's in the future. Thank you for such a flawless shopping experience
I ordered an Aerator but then found one locally. I called Jacks customer service and they answered immediately, were extremely friendly and offered to cancel my order and refunded me the money. I was so impressed. I will definitely order from Jacks in the future.
Tip for consumers:
They were easy to work with
Products used:
small engine
Found a Murray Lawn Tractor stored in a shed for 8 plus years. Among other things carb was shot - Ordered new one from Jacks, got it in 3 days, installed and fired right up. Very happy customer!
Very knowledgeable staff, helped me find what exactly the parts I needed, prompt shipping, good experience, have used more than once.
Your #1 Source for lawn mower and outdoor power equipment parts - With over 2 million parts online, and commercial/dealer savings!
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