• iYogi

iYogi

Overview

iYogi has a rating of 3.18 stars from 299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iYogi most frequently mention computer problems, technical support, and many times. iYogi ranks 5th among Computer Repair sites.

  • Service
    47
  • Value
    44
  • Shipping
    25
  • Returns
    26
  • Quality
    42

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

  • I am glad there are people like iYogi for me to use to solve computer problems.

Critical highlights

  • Tech support scams are a national problem with local ramifications.
How would you rate iYogi?
Top Positive Review

“Computer tuneup”

James s.
9/4/18

I had Ane for the fix. She's doing a great job. It was over my head and she is soon determined that I needed help and It's wonderful."

Top Critical Review

“Iyogi scammer”

Carlos D.
10/2/20

Iyogi team send me an email from <*******@gmail.com Thanking me for the purchase of a new technical support plan, when I I told them that I did not purchase anything from them in years, they asked me to go inside my computer in order to refund the money, I almost fell into the trap! But I hang up and check my bank account, nothing happened and I contacted my bank and found them what happened, Yogi still call me today if I wanted my refund, and I hang up my phone, I checked online and I found that Yogi is no longer in service, I'm worried they have my information

Reviews (299)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (21) computer problems (17)
Thumbnail of user teejaym
2 reviews
1 helpful vote
November 15th, 2014

I have had iyogi for several years and they are a very inconsistent outfit at best. The level of service ranges from complete novice to someone who knows how to get around a computer just enough to get the simple things done or create more issues. With that said, they're mostly interested in selling the customer on new tech and warranties at twice the price one would be able to purchase on ones own. The techs and the "account managers" are very, very pushy clearly not wanting to listen to the issues at hand with your computer unless they sell something to you first. My last go around with them they would not get to the service until I purchased items from them and was not able to reactivate my "iYogi docs" (an assist on the computer) to get them to provide assistance in fixing the issues with my computer. The frustration in dealing with them outweighs any positives in having this service.

Value
Quality
Thumbnail of user josephineb2
1 review
2 helpful votes
October 12th, 2011

Hi, I used iYogi because my virus program was not installing. When I called the number for Mcafee I got iYogi. I paid the $169.00 fee for a year, unlimited problems. They were on my computer 3 times and could not fix the problem. I asked for a refund. They tried to talk me out of it but I wanted a refund. They refunded $110.00 of the $169.00. Charged me $59.00 for the service. I am going to try to get this back. Have any suggestions? Josephine

Thumbnail of user bernards21
1 review
3 helpful votes
September 2nd, 2014

ALL THEY ARE AFTER IS MORE MONEY FROM YOU, EVERY 3 MONTHS THEY TRY TO GET MONEY OUT YOU! STAY AWAY FROM IYOGI

Service
Value
Quality
Thumbnail of user ronf21
1 review
4 helpful votes
December 4th, 2013

They were continually trying to suck more money out of me. Everytime I tried to get their help they would go into a long sales pitch about one or more products I needed to help protect my computer. There was one item they insisted I buy that would negate my need to call them, basically a program that would do their job. I did purchase it due to their hounding me but after some thought I canceled it. Initially I thought I was getting the full service package for about $200 and then every time I called they would keep trying to get me to extend my package another year and also buy their choice of virus protection (McCaffee) both of which I did until I had three years of service and protection (I thought) and then they inform me that for the complete package including updates I needed to spend another $100. I was continually harassed about my operating system (windows XP) and how I needed to upgrade to windows 7 or 8. Every time they fixed my problem I had two more problems until I was so frustrated I would go to a friend of mine who was a microsoft certified tech and he would clean up the mess they had left.My last dealing with them didn't fix the problem and then my dvd reader would not work, they blamed this on my operating system so I purchased windows 7 but could not install it as my dvd reader would not work. After messing around for about two hours I was informed that it could only be fixed by a house call, take it or leave it.As I said every time they fixed something my problems seemed to get worse, this or that would not work or if I called about my system being so slow they would keep me on the phone for three hours, claim my problem was solved and as soon as I returned to my computer it was just as slow as before.It got to the point where I was afraid to call as I did not want another three hours wasted with no resolution. I can't understand why I have to stay on the phone as there have been one or two occassions when they have told me they would get back to me when they were finished. Anyone who considers using this service should be ready to shell out about $600 before they will get full service as opposed to the $100 to $200 they initially tell you to sucker you in. Oh yes they really suck up to you to get that first payment, I feel that they are only interested selling you as much as possible and fixing your computer is their secondary objective.

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From the business

iYogi is an independent provider of consumer technology services. Setup in 2007, iYogi has over 3 Million users across 11 countries and a team of 4000 certified technicians who troubleshoot technical problems with computers, smartphones and mobile computing devices like tablets and iPads. iYogi is one of the largest brand-agnostic tech support providers has an A+ rating with the BBB. With Good Karma as the foundation for doing business iYogi is very open to feedback and puts customers first, always.

Company Representative

Thumbnail of user umangc
Chitralekha S.
Manager - Active Response Team

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