• IT Supplies

IT Supplies

Overview

IT Supplies has a rating of 4.6 stars from 6,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IT Supplies most frequently mention customer service, free shipping, and last order. IT Supplies ranks 1st among Printers sites.

Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Chris Woods, a customer service rep was extremely helpful.

Critical highlights

  • You have the most confusing web site I have ever used.
  • difficult time logging in and setting up payment/credit card.
How would you rate IT Supplies?
Top Positive Review

“Haven't used product yet!”

Paul F.
9/7/23

It was a fantastic experience that I assume would have been 5 stars had I actually used the product. I gave it 4 stars because of ease of use and fantastic shipping. If I could include the use of product I would have hopefully been 5 stars. I HAVE NOT USED PRODUCT YET

Top Critical Review

“No shipping notification or tracking”

John S.
7/3/23

I ordered some ink cartridges and paper in 8.5x11 and 13x19. The 13x19 paper didn't show a tracking number. I got the 8.5x11 paper and most of the ink cartridges in the first shipment by UPS. There were two more UPS tracking numbers which were one ink cartridges each. I was hoping the 13x19 paper would be in one of those shipments, but it wasn't. By this time it was the weekend, so I planned to call your customer service on Monday. I was away from home on Sunday, and the 13x19 paper was delivered by FedX. Luckily my landlady was there and could get it. I never got a shipping notice or tracking number from FedX. This is the third time this has happened. I live in a city with a lot of porch pirates, so I like to be home when deliveries come, but I can't with no tracking.

Reviews (6,437)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (35) web site (35) credit card (34)
Thumbnail of user guytanok1
1 review
0 helpful votes
January 26th, 2023
Verified purchase

Quick and easy, it's so much easier dealing with Epson via IT Supplies, Epson makes great printers, but they just don't have a face, or ever get back to me. ITs Customer Service is thorough.

Thumbnail of user miker1947
1 review
0 helpful votes
March 29th, 2023
Verified purchase

Great product, great service! I will be purchasing again in the future!

Thumbnail of user kandicec18
1 review
0 helpful votes
July 24th, 2023
Verified purchase

Great product and great order delivery time window. Everything was easy to access and accurate to their description.

Thumbnail of user damariss25
1 review
0 helpful votes
March 14th, 2023
Verified purchase

Fast shipping, great customer service. Excellent quality products!

Thumbnail of user lisao1182
2 reviews
0 helpful votes
March 22nd, 2023
Verified purchase

I love my new Epson f170. Easy to order and quick delivery

Thumbnail of user lisaw3333
1 review
0 helpful votes
August 14th, 2023
Verified purchase

This was my first time ordering anything for our Epson SC6000 plotter. Peggy made it easy and even called me to explain to me that Epson had discontinued the ink I had ordered. She took the time to explain all of that to me and then to send me the correct parts #'s for all of the ink.

Thumbnail of user melissan1042
1 review
0 helpful votes
January 21st, 2023
Verified purchase

I always order my Epson inks from IT Supplies. Good prices, reliable service.

Thumbnail of user markf2382
1 review
0 helpful votes
February 14th, 2023
Verified purchase

I never have to worry about anything when I'm ordering from ITSupplies. Professional, prompt and reliable.

Thumbnail of user richardg3046
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Always great service. Timely shipping. Excellant products.

Thumbnail of user davidr303
David R.
19 reviews
9 helpful votes
May 6th, 2020
Verified purchase

You folks make it very easy. I've ordered paper from a HUGE retailer (the size of a large river in South America) and have had the corners dented--ruining the paper. Your merchandise has always come well protected and I've never had to return any items. Often, my products come in just a couple of days even when ordering by land carrier. Keep up the good work! DRT

Thumbnail of user kb684
1 review
0 helpful votes
December 7th, 2021
Verified purchase

I purchased a sublimation printer from It Supplies. I have no prior experience nor expertise in the realm of sublimation, but I purchased this printer with the intent to take my business to a new level. Deonna and Amber are amazing. Deonna reached out to me to inquire if I actually was versed in sublimation which was a total surprise to me given the fact that most companies are not overly concerned if your versed or not in and with the merchandise your purchasing. Deonna was very knowledgeable, courteous, helpful, pleasant and extremely thorough. She referred me to Amber who is a print specialist and assured me that Amber would be extremely helpful to me regarding anything relating to sublimation. Amber is amazing, she answered all of my emails and answered and addressed all of my questions, concerns and even explained things in great detail which gave me the clarification that I needed. Amber was extremely patient with me being I'm by no means tech savvy, very knowledgeable regarding some of the hang ups that I encountered with sublimation and extremely courteous and helpful. I'm happy that I choose IT Supplies to purchase my sublimation printer from and I will definitely make additional purchases from It Supplies because their customer service is everything and customer service is everything to me. Deonna and Amber are the best. Don't delay order from It Supllies you won't regret it!

Products used:
Epson F170 Sublimation printer

Service
Value
Shipping
Quality
Thumbnail of user viviennes27
1 review
0 helpful votes
September 28th, 2022

My orders are always shipped quickly and very well packaged - always appreciate the personal help when it is needed!

Tip for consumers:
Prices are very reasonable and if you need help with something, you can talk to a real person.

Products used:
I purchase all my printing supplies from IT - paper, note cards, ink and plastic sleeves.

Service
Value
Shipping
Quality
Thumbnail of user kenk146
Ken K.
1 review
0 helpful votes
May 9th, 2018
Verified purchase

I'm getting used to the new website design, but really preferred the old one. You are a great company to work with.

Thumbnail of user kenj171
Ken J.
1 review
0 helpful votes
March 9th, 2020
Verified purchase

Always easy. Customer service followup is great. Chris has shared valuable printer and ink information in the past as well. This is why I will keep coming back to Itsupplies.

Thumbnail of user nancyf114
Nancy F.
1 review
0 helpful votes
January 22nd, 2016
Verified purchase

I was impressed by how knowledgeable the sale person was that I talked to (Jim M.). It helped us make a more informed purchase decision.

Thumbnail of user rachaell72
Rachael L.
1 review
0 helpful votes
May 6th, 2020
Verified purchase

Such AMAZING prices, the amounts in each item are phenomenal, and the incredibly quick shipping, as well as free shipping is perfect!! I'll be ordering more in the future!! I'm SO THANKFUL I found this company!! You're saving my local small business HUNDREDS of dollars a year!!

Thumbnail of user anonymousq250
anonymous Q.
1 review
0 helpful votes
December 15th, 2018
Verified purchase

No real problems even though I was placing the order on my phone. Item I was looking for only came up using the search feature.

Thumbnail of user bobz31
Bob Z.
5 reviews
0 helpful votes
February 9th, 2020
Verified purchase

very simple to find what I was looking for. informative with competitive pricing. the support is worth it alone!

Thumbnail of user gardnerd5
Gardner D.
1 review
0 helpful votes
January 16th, 2020
Verified purchase

I just have one suggestion. My complete order was sent in two separate shipments. While I really do appreciate you getting me half the order as soon as possible, I would have preferred being given the choice of getting half now half later, or waiting longer to get it all at once. Occasionally I do need it asap, bu usually I order ahead enough to be able to wait.

Cutting the number of deliveries would benefit you and our environment.

Otherwise I am completely happy with the way the paper was packaged and handled.

Thumbnail of user richardf823
Richard F.
1 review
0 helpful votes
July 29th, 2020
Verified purchase

O/A 5/13/2020 I purchased a printhead for my Canon imagePROGRAF PRO-2000 printer. Installation of same cured the problem I was experiencing. O/A july 5th I experienced the same error code reported by the printer indicating a print head failure. After call with Canon Live support, I informed ITS of this & requested their instructions for replacing the print head again(it is still in waranty. I have not had any reply from ITS.

Thumbnail of user rebeccal397
Rebecca L.
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

Amy Podgor from commercial sales Called me last week. Coincidently I was thinking about buying another Epson printer. She was very helpful and pleasant to work with. Thank you.

Thumbnail of user davidm2959
David M.
1 review
0 helpful votes
January 19th, 2020
Verified purchase

There were two key players in this transaction...IT Supplies and FedEx Ground shippers. Here's the scoop: IT Supplies = 10 (perfect). FedEx Ground = 3 (considerably less than perfect); they have a bug in their tracking process that reported to me that my shipment had been delivered to the wrong person in the wrong town, only to change to the correct information AFTER I received my shipment on the same day. Go figure. At least I got my package. I wonder, however, what the other guy got.

Thumbnail of user maryf278
Mary F.
2 reviews
0 helpful votes
April 2nd, 2020
Verified purchase

Easy to pick out my ink; I like the prices. They have a fast response time and are dedicated to filling orders.

Thumbnail of user rustyl35
Rusty L.
1 review
0 helpful votes
April 29th, 2019
Verified purchase

I am a return customer focused on Epson paper and inks for my 3880. I appreciate the ease in going right to the info I need.

Thumbnail of user bennyw11
benny w.
1 review
0 helpful votes
August 12th, 2015
Verified purchase

simple site navigation, easy on thte eyes. Had to scroll back up to find the submit order button, might be able to have this descend with the user down the page as info fields extend.

Was able to expedite shipping of spectrophotometer to get it from customs to my site just in time for a training. Thanks so much for the way of responding.

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