AMER HAS BEEN AN EXCELLANT MATCHMAKER FOR ME. SHE WORKS HARD TO FIND PEOPLE WHO HAVE SIMILIAR LIKES AND INTERESTS.

Eyrina is the best Executive matchmaker, she is a professional and so kind

Over all it was a good experience. IJL did a good job of matching what I was looking for.

This is going to be a roller coaster, so buckle up! (If you don't want to read the whole thing- sparknotes version: DO NOT use Its Just Lunch. If I could leave a 0 star review, I would)

I was absolutely amped to try this dating service. They market themselves well. My initial consultation was with a bubbly, enthusiastic and positive woman named Lauren. Lauren convinced me to pay an obscene amount of money for 12 months of their service because she promised there were so many eligible bachelors in my area matching the description I gave them. I was pretty open. Seeking a male ages 28-38 (I'm 30) who is educated and fun and kind. I'm looking for someone at least a little bit taller than me (I'm tall, 5'8") and someone with a career and life aspirations. Someone who has their life together and is ready for a mature, serious relationship. Lauren listened and had wonderful follow up questions and assured me these men definitely exist in my area. It broke down to about $500 a date. With all that money I was spending, I assumed meals would be compensated (at least a bit) but they weren't. IJL sent us to some of the most expensive restaurants in the area (which is not the kind of $ I'm trying to spend on a first date). I was "matched" with a couple people early on... Who were quite outside the range (either age/ height/looks/ oh the life path I'm seeking) from what I had explicitly asked for… but my "matchmaker" (a socially awkward man named Shawn) bullied me into meeting them- "it's the connections that you take a risk on are the ones that work out best!," he said. Truthfully, each date IJL set me up with was more and brutal. I am a successful business owner, I own a beautiful home in town, I am a strong confident woman, I take my physical and mental health very seriously and I present myself professionally and elegantly. I was met with boys who presented poorly, couldn't hold conversations, lived at home with their parents (nothing wrong with that but I'm at a different phase in my life), had no dining manners, didn't ask me any questions about myself (even after I asked them numerous thought provoking questions). Quite frankly, these men are the kind of guys who "think the tinder/ hinge/ bumble algorithm doesn't work for them." I found myself struggling to have anything in common with these individuals. I was notttt having a good time. Occasionally, I would be given options for men in their 40s or men with children from previous relationships. Both of those options are not on the table for me but I kept getting pressured by various "matchmakers" to meet them "he's such a great guy!" I was even told once to my face that I'm being shallow and picky… Eventually I found out that another girl I'm friendly with had also recently signed up for IJL… We compared our "dates" and they were all with the exact same people in the area…. So there is clearly ZERO "matchmaking" being done here… It's just you get paired up with random humans who are close by that are also in their system. At this point I was furious and tried to reach out to Lauren. I emailed and called many many times. Finally I got the picture, she had ghosted me. I think Shawn must've quit or gotten fired… so I was bounced from matchmaker to matchmaker (all of whom didn't know me nor took any time to get to know me or my preferences) sending me increasingly sparse yet increasingly unappealing matches. I then had a month-long family emergency where I was away from my phone and e-mail the entire time. When I got back, I found that my multi-thousand dollar account with IJL had been FROZEN due to inactivity. At this point I just wanted my money back… But it looks like that is not in the cards. I haven't received any correspondence back from anyone when I bring up canceling my service. I would not recommend It's Just Lunch "matchmaking" to anyone who is actually looking to be matched with someone with any value as a human being. That may sound harsh but I am a high achieving woman looking for my counterpart. You will certainly not find that here. Spend your money elsewhere, hun!

They deserve ZERO stars! My experience with IJL has been ridiculous, frustrating, disappointing and an absolute waste of my time and money! They are unprofessional, have ZERO customer service and certainly appear to be a SCAM! They need to be investigated for misleading clients into thinking they have a dating pool of people and come to find out that couldn't be farther from the truth.

They sure do hustle to get you to sign a contract and get your money, and then it's all downhill after that. My first contact was when I reached out to Elisabeth on 4/11/22 and she then ACTIVELY pursued me until I caved on 9/21/22 and signed the contract. In her email message she said, "Get out there on guaranteed face to face dates with terrific singles you would love to meet!" What a blatant lie that was as I would soon discover!

On 10/28/22 they introduced two men, but I was then quickly informed they were both "not available." On 11/21/22 they introduced a man who based on appearance was definitely not my type. On 1/11/23 my next date was introduced, and I met with him for lunch on 2/11. He was 30 minutes late and was certainly not dressed for a first date. He explained that he had a massage in San Diego which caused his delay. He was dressed super casual, not to mention disheveled, and his hair was in "post massage" condition. Come to find out he has never been married and has no kids. We had zero connection and minimal in common.

Per IJL request, I provided my feedback the next day (Sunday) and had not received a response by Thursday. Allowing them 4 days to respond, I reached out and expressed my total frustration with their lack of communication in response to their requested communication regarding my date which I conveyed was extremely disappointing. They claim they can't wait to hear how the date goes but then lack any sense of urgency to respond and acknowledge the disappointing date details.

On 2/16/23 I emailed my matchmaker requesting management contact me regarding my continued concerns with their services. My matchmaker responded with "Thank you for your timely response! I'd love to touch base with you and go over some of your concerns. Please let me know what your availability looks like for the next upcoming week. Have an amazing day!" Since I had requested that management contact me, I responded with, "Again, at this point and my level of frustration with this process, please ask management to contact me. It should not take ME reaching out to YOU to follow up and discuss date details." I requested that they cancel my membership and reimburse me, or I would proceed with filing a complaint with the Better Business Bureau, as well as writing negative reviews on (Yelp, Consumer Affairs, Sitejabber, Trustpilot, Dating Scout, etc.).

Eventually (on 2/23) Sarah from the executive team called and left a voicemail to discuss my concerns. I returned her call the next day letting her know I received her voicemail 6 days after I sent my email requesting that management contact me regarding my less than impressive experience with IJL. I have yet to hear back from her.

On 3/2/23 I sent another email informing them that since management is not interested in speaking with me, would they please just cancel my membership and reimburse me and respond by noon on 3/3/23 or I will proceed with filing a complaint with the Better Business Bureau, as well as writing the negative reviews.

To summarize my experience the past 6 months since signing the contract on 9/21/22, they've presented me with TWO men! THAT'S ALL! What kind of a dating "service" is that?!?!
10/28/22: Two dates introduced but then removed
11/21/22: One date introduced but I rejected based on appearance that he was not my type
1/11/23: One date introduced and met him for lunch (pathetic attempt of a match)

This company does not provide what they promise and are misleading with their services. They are beyond shady, and I honestly want nothing to do with their unethical business practices. I would NEVER recommend IJL to anyone! I feel it is my duty to warn others to AVOID BEING SCAMMED BY IJL AND REFRAIN FROM SIGNING A CONTRACT WITH THEM! I just want my membership to be canceled and reimbursed! I've spent way too much money to receive ZERO service from IJL!

I signed up for IJL years ago but was quoted a $2300 rate and laughed at them for it. I got called every once in a while for the next few years offering me $500 off but I still could't afford it, and I only ended up joining once someone called and offered me a free trial. Almost a year after this free trial I finally got contacted by email about doing a video call with a guy. I was given no personal info about him, no picture, no nothing, just a time and a link for a Zoom call. Then a week or so later, I was contacted by another "matchmaker" by phone asking requested that I do a video call with another guy. She read his list of interests and character traits as if it was a sales catalog, speaking in a monotone and speaking very quickly, and really gave that "impersonal and unprofessional call center" vibe. She explained his religious background, and since it wasn't anywhere near mine and I knew that was a huge dealbreaker for me, I told her I wasn't interested. She went on a 5 minute incoherent sales pitch speech about how that shouldn't matter but maybe it should but it could change but it's always worth a try and blah blah blah. She seriously couldn't form a coherent sentence or finish any train of thought, but she basically wouldn't let me say no. (This was Vanessa) I finally agreed to the date just to make her shut up and hang up, and then I emailed a few days later saying I wasn't interested and that I'd been pressured into accepting the date and I asked that they please tell the guy I wouldn't be showing up.
Just recently I got another phone call by a "matchmaker" named Obed asking about a date, and again was given the guy's name and a quick list of interests and character traits. (Honestly though, these details are the same that anyone would put on their dating profile and I would just as soon read them for myself and decide whether or not to contact the person rather than having it done for my by a call center trainee!) I got an email right after the call and immediately replied to say that I was at work but would contact them when I had a change. I got an auto-reply saying "sorry our offices are closed" which made no sense since it was 2 minutes after they emailed me. When Oben finally replied, there wasn't any "we want to know if you're interested in meeting" and instead it was "please send us all your available times for the next 2-3 weeks so we can set up a date." So I gave them a few times and was sent the restaurant and time info. Then I was emailed again a day later asking if the date could be moved to a different town an hour away from me on request from the guy I was to meet. I said it would have to be a different day and asked if we could meet halfway, and quickly received an email say "great, we've set it up for a different day" essentially. No discussion about meeting halfway, just felt like a very cold sales transaction. I'm probably going to end up cancelling this one too or requesting it be moved to video.
You aren't "assigned" a matchmaker, your file is in the system for the next call center employee to look at and badger. Just don't spend the money. If you want to spend money, try eharmony. Much cheaper and you're in complete control of who you contact and when.

FRAUD! FRAUD! FRAUD!
Warning! Don't join It's Just Lunch!
They are the biggest fraud on this planet.

Here is my story.
I joined their service in Nov 2019 and sales girl really talked me into this. She convinced to join It's Just Lunch! For a 12 months 24 dates package. They will talk to you very nicely before you join them. Sweet talkers. I am a victim of that. So what they do is they will give you a match maker after you join. I was given a match maker very first day of joining. When i talked to the match maker i came to know Sales girl and match maker don't even match on their thinking, i was like damn i got screwed i paid already and now i am stuck. It is a lot of money. I paid 4000$. Then i called this sales lady and i said this is what your matchmaker is saying and you told me something else about your process of picking matches. One more thing they have no online systems, so there is your RED flag. Anyways i said i wanna cancel my services and refund me my money. Sales lady said give me one more chance and i will fix it, i will give another match maker, she again convinced me. This all was communicated through emails, i have all email conversations. Then i was given famous match maker Vanessa. Now this match maker will appear only once a month or only when i call her or do a follow up. Anyways i got first match after almost 2 months, Guess what that match person was no where close to what i was told about her, i felt like they planted that person, Fraud, another RED flag. Then i called Vanessa and said please don't repeat the same thing, i am looking for someone serious. She said just go out and have fun on dates, i was like what the hell, i can have fun without even joining It's Just Lunch! I wanna meet someone like minded. I am highly educated and i want someone similar. I paid lot of money for this and i want quality dates.
One more thing 12 months, 24 dates package, that means atleast 2 dates per month or more, this was the promise done by sales lady.
Vanessa said no it is only 1 date per month, i said i don't see that anywhere in the contract. She said it is there in the contract, i said show me where it is, call me, lets do a facetime. Guess what she was wrong and she never wanted to do facetime. Another Red Flag.
I asked Vanessa to give me a call for 5 mins every friday just to discuss what is going on with my profile and what she did for my potential matches. Guess what one month passed She disappeared. Sales lady also disappeared, no longer with It's Just Lunch! RED FLAG!

I said this is not what i expected and i want my money back.

GUYS PLEASE DON'T JOIN It's Just Lunch! DON'T SPEND 4000$. They are not worth it. Once you join they will treat you like trash.

I sent an email to It's Just Lunch! CEO, Her name is Melissa Brown, i sent all these details to her, She had her VP's call me and discuss my case, i explained my case and i clearly said i want my money back. As per their contract i am not eligible for refund, well i was also not eligible to get horrible services, who will pay for that?

These people don't care about their customers.
RED FLAGS all around, please don't join It's Just Lunch!
I have all the email communications with me.

Regards
Sunil

I signed up for IJL about 5 months ago because the individual I talked with made the whole process seem much better than online dating. I 100% trusted what was being told to me and really had high expectations for the entire process and was looking forward to dating through them.

My first match that was sent to me never responded back. I didn't think anything of it and agreed to go with the next person they had matched me with. The date was almost one of the worst dates I had ever been on. He was an absolute jerk, didn't stand to greet me, didn't know how to hold a conversation, ate like a pig, just horrible. I was so disappointed with the first date. However, I put it behind me and was excited for the next match to come along.

The second match ended leaving the country before we could go on our date. The third match was a gentleman who didn't meet any of my interests and had a child. Even though it wasn't what I was wanting I went on the date as I am suppose to be working with real matchmakers here they probably know better. During this date the guy was very friendly; however, he discussed his past relationships, his suicide attempt, weapons he has at his house, etc. and completely freaked me out.

My fourth match ended up being rescheduled multiple times and then he became unavailable to date. My fifth match stood me up at the restaurant. I waited for 30 minutes and then finally left without him showing up or providing any notice of being late or unable to arrive.

My entire experience so far has been an absolute nightmare and has been as bad if not worse than online dating. I had a very lengthy discussion with the dating expert about my interests, who I am, what I am looking for, etc. before going on any date. I would think with this information that I would be set up with individuals that actually matched my interests. From the dates that I have went on I don't feel like IJL has actually listened to what I am interested in, my hobbies, etc. For example: I mentioned I would like to go horseback riding sometime even though my first encounter with horses terrified me. I also mentioned I only wanted to date someone with a child if we had a LOT in common. The date which had a child our only common interest was horseback riding. I DON'T even know if I like it or could even do it. I was terrified just being around horses the one time! Lastly, every time I talk with the matchmaker I am asked to change my main preferences such as race, education, etc. I don't feel like I should be asked to change my major preferences just because they can't do their job. If my preferences were an issue then that should have been made clear at the beginning before I signed up!

Every single person that signs up is suppose to go through a face-to-face interview. This interview goes over what should be discussed on a date, how to act, etc. They attempt to make sure everyone is prepared and ready to act appropriate on a date. Therefore, I was 100% shocked by the experiences I have had on the dates. Discussing prior relationships, guns, being arrested, etc. is a complete NO on first dates. Again, I feel like IJL doesn't really know the people they have taken money from. They are clearly just interested in collecting income and not looking out for the best interests of the members who have signed up to find someone.

The cost of the 6 month program I signed up for was a big investment and it has been no better than online dating. With online dating I could have at least spared myself from meeting with these gentlemen as I would have spotted the issues prior to meeting up. I 100% regret signing up and will never recommend this to anyone! I have one more date left and honestly at this time am not looking forward to it at all.

Just want everyone to get a real picture prior to spending a ton of money for IJL!