iTech Deals has a rating of 3.73 stars from 802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTech Deals most frequently mention customer service, full refund, and timely manner. iTech Deals ranks 13th among Electronics sites.
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My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!
Terrible customer service! You sold me a product that was out-of-stock without alerting me at the time of sale. And then after I bought it you didn't tell me that it was out of stock. I waited weeks to get this product and then I actually had to contact you to find out that it was out of stock. I'll never use this site again.
Terrible customer service! You sold me a product that was out-of-stock without alerting me at the time of sale. And then after I bought it you didn't tell me that it was out of stock. I waited weeks to get this product and then I actually had to contact you to find out that it was out of stock. I'll never use this site again.
Tip for consumers:
This was a terrible experience.
Products used:
I didn't use a product because they sold me one that was out of stock.
These guys post listings as if the items are new, but at the VERY BOTTOM of each listing is where the fine print states the item has "heavy signs of use and cosmetic blemishes, examples of which are: scratches, scuffs, dents, hairline cracks, dings, bright pixels, missing parts." Don't be fooled by these clowns. What they ship you will be garbage.
Products used:
Laptop
I bought an acer chromebook and it came within a reasonable time and good condition. However, the operating system is approaching end of life next month, which means no more updates including fixing bugs and security updates. I will end up keeping it for a second monitor but still ended up needing to purchase another chromebook for the kids for school. Waste of money.
Tip for consumers:
Buyer beware. The operating system that the device had has a end of life of next month, which makes it not worth the money. I can still use it, but mostly as a second monitor since security updates and bug fixes won’t happen any longer so it’s not safe to use. The description didn’t say anything about the almost ending life of the operating system and because it works it isn’t returnable. I ended up having to buy another Chromebook from another place that will last.
Products used:
Acer chromebook
Quick and great response for assistance from Susan, i have not check the laptops yet, but they look good
My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!
Ordered a Talon drone at a very good price. Once assembled, one of the motors was not working. I would have been happy to ship the item back for a replacement, but iTech chose to refund the amount of my purchase, no questions asked. I will definitely do business with them again.
I think this platform is very good and I really liked it. I ordered an item recently but mistakenly got a faulty piece and later I contacted the customer service executive and my problem was resolved without much clarification. I have to admit that they have a really strong customer service.
My address was off by one number and USPS returned to sender. Stacey from iTech helped get it back out to me so customer service was great. As for the product, an iPad, it looks and works brand new and I saved lots of money buying a refurbished item from iTechdeals!
Products used:
iPad
I purchased a laptop from them October 2023. When it was delivered the screen was loose and separated from the cover. I contacted customer service the day I received it and we've been going back and forth until today. Laptop was returned and no refund yet.
Tip for consumers:
I will not buy anything from this place anymore
Products used:
No product. Was returned and no refund yet
I ordered an Apple Watch that would not charge or work. When I attached it to the charger it got so hot it was a fire hazard. I also ordered wireless Jabra head set that would not turn on. It took me several weeks to get the customer service to send me a return form to send both products back. I have received a refund on the headphones but even though they say they are refunding my money for the Apple Watch I have not received a refund on it. I will NEVER order another thing from itech again.
Purchased Refurb Chromebook. Took 2 weeks to get, when it finally arrived, it looked used - poor condition. Large scratch across center of screen and the frame was totally beat! Emailed with Tina - Customer service. She requested Pics. After sending pics she spoke with her manager and got me a return label. As soon as they received the return unit, Tina authorized a replacement, which is now in the works. Hopefully will receive a truly refurb'd unit and soon. Will update review once replacement is rec'd
I had 2 separate orders with 2 items in the first and 1 in the second. I only received 1 item of the 3 items. Turned out, somewhere in shipping only 1 tracking number was assigned for all 3 items (so both orders had the same tracking number). Stacey, iTechDeals.com Customer Service Specialist worked with me to find the problem, locate 1 of the items and refund me on the other item (because it was lost in shipping). I would definitely buy again from iTechDeals because of their stellar Customer Service Department! Thank you, Stacey!
Products used:
iPad 4
I ordered chrome book which came in extremely bad cosmetic condition with a big line at the center of screen. Upon reaching out to the support team they asked to sent it back on my own cost as the item is not "Defective". Even though I tried to convince and shared the photos of item handled so badly in past, they still refuse to take it back at their own expense.
STAY AWAY from them as the are selling extremely poor condition products terming them as refurbished. Very bad experience and wrote this review to save money of other people. Don't fall in their trap.
Tip for consumers:
STAY AWAY
Products used:
Google Chromebook
I ordered the 11 and 1/2 in Dell Chromebook. Received it in a very timely manner and was very happy with it. It was in very good condition with a flawless touch screen. I am so thankful that I found out about Itech deals. They answer you promptly and are very courteous. You won't go wrong dealing with these people.
Tip for consumers:
Great company to do business with prompt response and very cordial.
Products used:
Chromebook
Very bad customer service. Got the refurbished item damaged and they are not accepting it as defective. Also not sending return shipping label.
Tip for consumers:
Not to shop.
Products used:
Chromebook
Very pleased with the service. They have great deals and I will definitely be ordering from them...
They sent me a refurbished computer that had at least 10 chips out of the screen, right across the middle. I never even tried out the computer, it was so distracting. After a 3 week process, they said I could send it back but I would have to pay for shipping because it wasn't defective.
When asked if they would send it out to someone else as is, they replied, "No, we won't do that."
So it's good enough to ship to me but not to anyone else?
Tip for consumers:
Don't trust them.
Products used:
I bought a computer but it was in such bad shape I didn't ever use it.
Ordered quite a while ago. No correspondence. Then I email for information. As others have mentioned, I received a USPS tracking number that contains no information. I again reach out to ask what is going on. Not kidding, here are some of their responses "I am not sure what exactly went wrong", "I also regret to inform that we are unable to cancel the order at this stage", "contact me if you don't receive an update in the next few days". Don't do it.
I had received an item that was damaged in shipping but customer service took care of everything and refunded promptly
ITech was great to work with on a return issue I had. Hats off to Jessica in customer care. Will definitely order from iTechdeals again.
Was sent a macbook w corrupted hard drive... notified company and w/i 4 hrs someone got in touch and after running through some troubleshooting they got me an RA# immediately and gave me the option of full refund or exchange. Will use itech again for discounted electronics!
This company took very good care of me. I have been very satisfied with their return policy...
I was very pleased with the time frame from the initial order to delivery. The product arrived, in a protective package but did not work. My experience Service was extraordinary and exemplary in resolving a customers complaint.
I was informed that my account would be credited for the defective merchandise.
V well done.
I'm happy to recommend your company
Benjamin Sherr
I was not terribly happy with my purchase from ITech, but I will say that their customer service is stellar. Jessica was able to help me through a difficult situation and I never had to resort to social media, just had to keep plugging away until we worked out a solution. I would not hesitate to order from them again.
I am beyond disappointed in the customer service or shall I say lack of. They are a scam company! They show photos of one item and mail out something completely different and expect you to pay the shipping! I emailed over a week ago, one day after receiving the crap they sent. It has taken them a week to get back to me. Will enclose photos of the items that they advertise on the website and what they sent out!
Tip for consumers:
Do not trust this company!
Products used:
None
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