• iTech Deals

iTech Deals

Overview

iTech Deals has a rating of 3.73 stars from 802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTech Deals most frequently mention customer service, full refund, and timely manner. iTech Deals ranks 14th among Electronics sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
64
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What reviewers want you to know

Positive highlights

  • Customer support was very helpful in locating it and making sure I received it before the day I needed it.

Critical highlights

  • The website screwed up my address and so customer service reached out to me to get the correct address thru email.
How would you rate iTech Deals?
Top Positive Review

“Great prices, great service!”

Ian H.
2/8/24

My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!

Top Critical Review

“Sold me an out-of-stock product and didn't tell me”

Bill D.
1/15/24

Terrible customer service! You sold me a product that was out-of-stock without alerting me at the time of sale. And then after I bought it you didn't tell me that it was out of stock. I waited weeks to get this product and then I actually had to contact you to find out that it was out of stock. I'll never use this site again.

Reviews (802)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (407) customer support (37)
Thumbnail of user davek167
2 reviews
2 helpful votes
July 25th, 2019

Purchased Refurb Chromebook. Took 2 weeks to get, when it finally arrived, it looked used - poor condition. Large scratch across center of screen and the frame was totally beat! Emailed with Tina - Customer service. She requested Pics. After sending pics she spoke with her manager and got me a return label. As soon as they received the return unit, Tina authorized a replacement, which is now in the works. Hopefully will receive a truly refurb'd unit and soon. Will update review once replacement is rec'd

Thumbnail of user tamaraj19
1 review
1 helpful vote
September 8th, 2017

I have shopped here before and have had no issue with the product. This one time I did I received a broken set of earphone. Shipping was a long time and to find out when I finally received it.,... did... not... work. I would love to try again but kinda afraid to because of this. After a long wait. No good. The customer service was just emailing. No phone contact. Customer service was really good considering.

Thumbnail of user randyr258
1 review
0 helpful votes
July 25th, 2020

I have purchased several times from this site and never had a problem because you get what you pay for and when the purchase was, for example, a headphone jack or ear gels the quality was not great but they were adequate for the price paid. My most recent purchase however was sky buds earphones and the right side does not work. After going back and forth with emails to a CSR I was given a refund. The fact that the earbuds are defective is a great disappointment because they appeared to be brand new sealed in the box and now I will think twice before buying again from the site because I don't buy stuff to send back and go through the hassle of trying to explain why. Regardless of price the idea is to save time and this purchase just wasted mine.

Thumbnail of user scottyj1
1 review
0 helpful votes
February 19th, 2018

I placed an order on 1/29/18 for 2 items. Package did not ship until 2/4/18. Received tracking # and tracked package to Georgia where it stopped for several days. I contacted ITechdeals and received a very quick reply. Package arrived 2/17/18.

Thumbnail of user jessicas260
1 review
0 helpful votes
June 26th, 2017

I gave the product a 3 star rating simply for the fact that I had an issue with one of the products but if I could have given 10 stars for their customer service I would have! I worked with Amy and she was wonderful! She was very quick to respond and arrived at a solution quickly and easily. I will continue to purchase items from iTechDeals and would recommend them to others.

Thumbnail of user akij1
1 review
0 helpful votes
December 16th, 2017

Bought a few items from itechdeals. Prices are great. Shipping is always slow and I had to ask for tracking information once. Only one item came in original packaging. One order made up of two items arrived but both items were defective. I was able to work with customer service to return them and get refund.

Thumbnail of user gerhards21
1 review
0 helpful votes
September 10th, 2018

Since the items it was to cover was not used due to returning the item I did not use the warranty. If it works as well as the service from the CRS then should be a great experience.

Thumbnail of user av1066
1 review
0 helpful votes
July 28th, 2017

Bought 3 JBL earphones... 2 worked... the 3rd didn't... but luckily customer-service did refund the broken one and was responsive to my needs.

Thumbnail of user felipes14
1 review
1 helpful vote
June 28th, 2017

The site has a lot of good products to buy some are at a great price. Better then other sites. But the shipping is super slow. I know i can't have it the next day, but at least in the same week. I had to wait 2 1/2 weeks for some heap phones. Overall if your not in a hurry to receive your purchased its good.

Thumbnail of user toledop
1 review
0 helpful votes
August 18th, 2017

I've purchased the Bluetooth and it was defective. The return policy was great. Thorough, I also bought tow Fitbit flex for the kids when school starts. I hope they work. Return policy says contact within 5 days. I bought these over the summer.

Thumbnail of user michaelh366
1 review
0 helpful votes
June 23rd, 2017

It is hard to write a review based on a single purchase. So many factors are subjective and with an N=1, there is little data to go on. I purchased a Pebble watch advertised as New from iTechDeals.com. Shipping was fine, the price was great, but the watch left me not longing for more. It's packaging was in bad shape and looked like it had been opened. But with no way to verify that (the subjective factor), I can only speculate based on observance. Now the watch was falling apart. The bezel half attached (I thought for a minute that it opened up it was that pronounced).
Anna in customer service answered my first email promptly and with instructions on what to do next. Based on my experience, I think she is more suited for a Nordstroms-type environment as she was friendly, precise, timely, and most important, put customers first.

Thumbnail of user arnulfoa
1 review
0 helpful votes
November 4th, 2017

My order wasnt send for two weeks because they never sent the item to UPS but with customer service they got on it & send it

Thumbnail of user cliftonl17
1 review
1 helpful vote
January 6th, 2017

I ordered Powerbeats wireless and they took 17 days to arrive in my mailbox. I was very scepticle about the site at first because of all the negative reviews. If you order from this site be ready for the wait of your life. The beats came in good condition and with all of the attachments brand new beats would have except for some reason they weren't in a beats box. If you think you aren't getting any confirmation emails check your junk email because that is where all of mine were. It over all wasn't horrible I would just rather use amazon or other BIG retailers. It took forever to ship so I contacted customer support and they got back to me fairly quickly but the answer was vague. It overall wasn't too bad though!

Thumbnail of user jennifert161
1 review
0 helpful votes
November 2nd, 2017

I was able to communicate with customer service and it was fast. Their assistance with my problem was resolved within a few emails. It was a great service to have and communicate with them

Thumbnail of user alanm320
1 review
0 helpful votes
January 25th, 2019

Website had some cool products at some great prices. Ordering was simple and easy. Shipping Dept. could use a major overhaul. Customer service was nice but the only way to communicate was by email. Once you send an email or reply, each response was 24-48 hours. More 48 than 24. No way to speak with anyone by phone. So any questions, issues or problems takes days and days to get resolved. Once I finally did get my order, it was packaged well and was complete. I placed an order 12/28. Received 01/22. Lost first order, gave refund. Ordered again, took 10 to receive after I was notified with a tracking number. Not likely to order again. I think I would probably order again if I was able to speak with a customer service representative over the phone. Only email was very annoying and wasted a lot of time waiting for response by email.

Thumbnail of user albertw111
1 review
1 helpful vote
July 5th, 2020

I ordered a Dell Windows tablet. It looked brand-new. But would not come on. They did issue me a return label and a refund.

Thumbnail of user francinew8
1 review
1 helpful vote
June 26th, 2019

Items are not #1 quality, of course not because its very affordable. They are "ok" I have ordered 4 times from here and 3 times my order was somewhere "lost" but I did end up getting it eventually.

Thumbnail of user elliem42
1 review
0 helpful votes
February 21st, 2018

The wireless phone charger I purchased did not work, but one email and customer service rep offered to refund. Refund was quick and easy.

Thumbnail of user hungl12
1 review
0 helpful votes
March 18th, 2018

Please make sure you know what you are buying on this site. Most items are ok and affordable but I did run into a piece of junk that I had to return. Customer service was helpful and accepted the return quickly. Refund was promptly offered once I shipped back the bad item by USPS with tracking.

Thumbnail of user yakovt
1 review
1 helpful vote
June 22nd, 2017

Positive is a quick response from customer service online and solving the problems.
In same time a negative is the company's American phone working in regime of answer machine only, no life person support, at least a day time.
They announce the item which I bought coming from NJ warehouse but it was shipped so long time that I think it was shipped from China.
BTW, item I bought was defective (probably because very cheap) but company issued a refund without any extra argue and even do not ask to send it back in China.

Thumbnail of user jimh226
2 reviews
0 helpful votes
February 10th, 2018

I wanted these products and it arrived really quick however it only comes in the Older outlet version meaning if you have a double outlet in one unit - it does not work. Good company to work with though

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Thumbnail of user miked233
Mike D.
Typically does not respond to reviews

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