"This company owes me money. I do not tolerate their words and actions
I made an order for a product worth over $1500 and my card got declined. To my knowledge of a card transaction, at that moment the order was void unless I ask them to recharge or they ask me if they could recharge the card. I decided to use another card and purchase the merchandise a little later so I emailed and asked them not to recharge my card. However, a few days later behind my back they made 3 attempts and one went through. They shipped out the merchandise and sent me a tracking number. That's when I got to know they made a charge again on my card. I called them and asked about the unauthorized charge(It put me in a financial trouble) A rep said if a card gets declined they would make another charge (without the knowledge of the card holder) because Walmart, Amazon.com and everybody do it too and in their case if the second one gets declined again then they would call the customer. (I have never heard about that... it is like saying everyone walks across a red light so you can do it too...) Well they charged not one more time only but 3 more times... looking like they were going to charge my card till it went through... He talked to me like I am totally wrong and had to understand and accept their way of charging credit cards. He said If I want to return the merchandise, I have to pay for the entire shipping and a 15% restocking fee. At the end the rep said the conversation is recorded and they will use it if I make a dispute against them. OK. Now I must get back my money back from this company and contacted my card issuer to file a dispute. The rep at my card company said I was right; I had to give isave.com another authorization before they could charge my card again. Yeah I did not place an order for the charge they made.
After a while, a lady from isave.com called me to go over the issue. She asked me to refuse the shipment to UPS, looking like she was admitting the fact they made unauthorized charges on my card, and once they get back the merchandise they would issue a refund. I expected a full refund of course.
I did refuse the shipment and after a LONG while they received the merchandise, they REFUNDED THE MONEY BUT NOT IN FULL. THESE GUYS TOOK AWAY THE RESTOCKING AND SHIPPING FEE FROM THEIR UNAUTHORIZED CHARGE. I AM GOING TO GO AFTER THEM TO GET BACK THE DIFFERENCE.