• IRS.gov

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

IRS.gov has a rating of 1.25 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IRS.gov most frequently mention customer service, tax return, and stimulus check problems. IRS.gov ranks 208th among Government sites.

  • Service
    115
  • Value
    103
  • Shipping
    67
  • Returns
    73
  • Quality
    103
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
2
Negative
43
18
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • She was not acting like a person from the irs or a customer service rep.
How would you rate IRS.gov?
Top Positive Review

“Employee #1003953326”

Tamara K.
10/4/23

I would like to express my gratitude to the employee of number#*******326. We worked on my problem for an hour. I was surprised by how much patience and attitude she had towards my questions. I thank her very much. The management of your office should set such employees as an example. Good job and attitude.

Top Critical Review

“Yall take instantly, but take a month to give back”

Leon K.
2/12/24

Yall suck! Take instantaneously but take forever to give back, hope Trump wins and does away with the whole IRS! Out of 19000 I get 400 and have to wait a month!

Reviews (285)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user leonk155
1 review
1 helpful vote
February 12th, 2024

Yall suck! Take instantaneously but take forever to give back, hope Trump wins and does away with the whole IRS! Out of ******* I get 400 and have to wait a month!

Thumbnail of user mayaguezluly
1 review
1 helpful vote
January 15th, 2024

They don't answer be two hours on phone they just don't and when do they don't keep their word as we call you back and God thank God for chair still waiting stuff they said few months close to taxes again and nothing smh but God for bit you don't file they want to penalized you for all but they can screw you and be good with it because again call they wont freaking answer I swear they rip people off and get away with but again if you do can face jail time this word is something else now days is more of a damn joke

Thumbnail of user kenzieb38
1 review
1 helpful vote
January 17th, 2024

They force us to pay taxes but sit on the phone for hours trying to get help? Get better customer service. Signed up for a call back after being transferred again & again & they call back then leave me on hold for 40 minutes over over hour of waiting. Awful talking to robots getting hung up on for not having enough people to 'answer my call.'

Thumbnail of user rhondas991
1 review
0 helpful votes
March 8th, 2024

My daughter did our taxes this year like always, after h&R block took our money the IRS rejected it. Saying there was a possible identity theft red flag or something. We had to send in documents. Which at this point we've done multiple times. Always telling us that they get back with us in 2 to 3 days, but it's always 2 to 3 weeks. We have sent documents numerous times supposedly all we need is a video chat. Which has proved to be difficult if not impossible. My original rating somehow got deleted and I had to start over, so I'm not thrilled and I'm sure I'm leaving things out. I could not be any more disappointed with how difficult a process this has been to prove that he is who he says he is. A video chat would take 2 to 5 minutes. And this has been weeks of stress. I have frequently spoke to people for hours at a time who direct me to someone else. All to no avail. This has been a trying year anyway with me fighting cancer and almost losing my life. This money is badly needed. H&R block said they could help for 3 to $400 when we have gave them I think $79 online already. I'm beginning to think there's no resolution to this and no help to be found

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethv734
2 reviews
1 helpful vote
February 18th, 2024

I paid 7000.00 in taxes and got 33.00 dollars back. This is why folks from lower classes are voting for Trump. Thanks for nothing.

Thumbnail of user lyng73
1 review
1 helpful vote
January 31st, 2024

You can never get a live agent. And when you finally get through, they pretend like they cannot hear you. This agency is pitiful, sad, awful, and has lazy and rude workers! Shameful! Pitiful!

Service
Value
Thumbnail of user brettg234
1 review
0 helpful votes
December 22nd, 2023

You take our money, you build infrastructure to take more of our money, when we tried to use said infrastructure to appease your unjust taxation, the products don't work. I get a notice in the mail to pay an unresolved balance of tax (that for some unjust reason you can charge further interest on) so I log into the site to setup a payment plan and oops that page don't work. So go to my Student loan service to update my payment plan and they say, we need to you update your tax information use this IRS tool to look up your information. I got to that tool on the IRS website, sorry this page don't work. I look up your number and can't get to any agents to help me either to pay directly. There is no option in your automated system and you are stuck in limbo. Ya'll want my money, you tell me I need to pay, I try to pay and your unavailable to take my money (in the meantime charging me more interest). You're infuriatingly inept. "You tell me that you need me, you tell me that you care but when I need you baby, you're never there."

Thumbnail of user katej253
1 review
0 helpful votes
March 1st, 2024

THIS IS A ZERO STAR RATING. THE IRS ASKED ME EVERY QUESTION UNDER THE SUN TO VERIFY MY IDENTITY SO I CAN GET MY TAX PAYMENTS PROCESSED CORRECTLY AND NOT HANGING IN LIMBO IN THEIR ACCOUNT. ITS BEEN FOUR YEARS AND THEY STILL CAN'T GET THE JOB DONE NOT TO MENTION COMPLETELY RUDE! I LOATHE THE IRS AND THE US GOVT IN GENERAL. COMPLETE IMBICILES THEY HIRE. AND LAAAAAAAAAZY.

Thumbnail of user eogarcia7188
1 review
0 helpful votes
February 8th, 2024

I understand why IRS would use a 3rd party to process, file taxes and etc! Here I am trying to log-in but it has my old email address of which I'm trying to change. It doesn't give you an option to only text you the code, it also is asking for the code from my old email address too.
I'm having so issues with this site not able to find anything, have to go through 1000 steps just retrieve some IMPORTANT INFORMATION FROM MY ACCOUNT!
The IRS needs a better solution on finding documents like, AGI and etc on there site. Not from a 3rd party site!

Thumbnail of user deeg230
1 review
0 helpful votes
January 26th, 2024

For the first time I was audited for my taxes in which I already paid my fair share of taxes. They sent me a large bill and said that If I don't pay it in full now, that I will be responsible for more interest to be owed on it.
The tax representative with the IRS said that I could pay it now and dispute it immediately after payment to get my money reimburse back to me.

As a trusting American, I paid the proposed bill and sent in a dispute request 4 times over the last 6 months. They never responded now that they have my money.
The IRS scammed me! This is my country too and I feel let down by government after years of paying my taxes.

Thumbnail of user mikej2011
3 reviews
18 helpful votes
January 14th, 2024

What a joke of a government body. Do you need to talk to an IRS agent? Be prepared to wait over an hour to talk to an agent that will just waste your time.

Service
Value
Quality
Thumbnail of user tevatron044
1 review
2 helpful votes
October 6th, 2023

I refuse to believe my tax paying dollars are being put in this slum. Called multple times, waited for an hour on hold and got hung up on. During the conversation, the lady was less than a minute of help to my situation with foul insinuations of an intelligence efficiency on my end. If there was an alternative service, I would take it in a heart beat. Unfortunately there isn't and all I can do is rant

Service
Quality
Thumbnail of user laurenm1412
1 review
0 helpful votes
February 19th, 2024

The IRS and tax advocates are a complete joke. Still waiting on my refund from 2022 with no explanation.

Products used:
TurboTax and tax advocates

Service
Value
Shipping
Returns
Quality
Thumbnail of user officialvividvisual
2 reviews
3 helpful votes
October 30th, 2023

1 day late charged me $600 penalty charges. They steal, they kill and destroy just as their father Satan. Go to hell, all of you. Would love for you to show up at my doorstep and announce yourselves. Treason against their own people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hondwing2181247
14 reviews
14 helpful votes
December 26th, 2023

They feel and I think they are above everybody they have been weaponized by the communist left in our government if you go to some fast food restaurants if you look at their screen especially at Wendy's at the top of their screen it says IRS. For the information for the IRS my money is my money you have no freaking business knowing what I do with my money this is not a communist country you can take your IRS and shove it where the moon don't shine you're corrupt and you should be gotten rid of instead of going after people that you need to go after like Joe Biden and many other communist lefts in government they focus on destroying the lives of every day citizens

Tip for consumers:
They need to repent of their sins and their crimes against the American people

Service
Thumbnail of user anthonyh1983
1 review
0 helpful votes
March 18th, 2024

I did my taxes jan29 and waited then received a letter to verify my id did that its been monthes why have my taxes not been processed yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user macchorro96
1 review
4 helpful votes
July 6th, 2023

The irs has owes me money since February. I pay taxes I expect it back on time, it's July already. Last year was the same issue, but if we owe the IRS we have to pay by a date or pay fees along with it. America wake up this is BS! Why pay taxes if they treat us like $#*!. Everyone keeps bending over for the irs if we stick together and make a stand we can over power the whole system that is corrupt.

Value
Shipping
Returns
Quality
Thumbnail of user pamelachism7419
1 review
2 helpful votes
June 6th, 2023

I was on hold for literally an hour and 59 minutes only for the guy to say something when I was taken off hold and when I said 'hello', he hung up. I'm so mad, it's hilarious. It won't let me set up a payment plan on the website which is encouraged so I have to call in to deal with this nonsense. And yes, I added a screenshot of the number and time for proof.You can call that number and see that it is a legit IRS number.I wish I didn't have to give a star..

Thumbnail of user tonin236
1 review
2 helpful votes
April 30th, 2022

My story is like everyone else, disregarded, waited 3 hours after being transferred to be hung up on. I get it we're all pretty much screwed. They set an a pile of money that people need and don't care one bit. But they've made a huge mistake it has not hit my account yet. I've called and let them know their mistake and was pretty much blown off. I'm supposed to Receive 5000-ish. This is what they have. First they had $45,630 the next week they added 10,000 more. Get your crap together and this better not hit my bank account.

Service
Value
Quality
Thumbnail of user saundra.w1971
1 review
2 helpful votes
July 15th, 2023

We pay them all our money & in return we receive horrible customer service! I filed a amended return in late February. They did not mark received for processing until March. Okay, almost 20 weeks later and the only update they can provide is that it will take 4 more weeks to process. Lies & bulls***!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellenw4
1 review
2 helpful votes
February 23rd, 2023

Absolute worst company I've ever dealt with, zero acknowledgment of my REFUND, been 30 days & I have not received my refund. I received a letter that they took $1,500 of it but for some reason they won't send me the rest. Absolutely disgusting & unprofessional, they're thief's that steal your money ALL YEAR & then show you zero respect, gratitude or acknowledgment; and then they don't pay you back. WORST COUNTRY EVER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardh3868
1 review
1 helpful vote
July 17th, 2023

Called regarding an important question that our companies payroll provider received regarding tax refund. Held for 1 hour and 45 minutes. Finally a lady come on and I explained my question. She asked me to hold over and over for about 30 minutes. The next time they picked up I was disconnected. Horrible service.

Thumbnail of user jacks2005
1 review
1 helpful vote
April 17th, 2023

Ive been instructed to call them since their website doesn't let me proceed any further, had to call their (*******994) waited for someone to answer them the automated call says "they're experiencing system issues, please call back later" after all the time waiting. Not worth trying to call them, unless you want 2 hours wasted for nothing

Service
Value
Quality
Thumbnail of user alic155
1 review
0 helpful votes
July 18th, 2023

You try calling to do the right thing no one knows what are you calling about you clearly give them enough information letter codes meaning number ect. And still they have no idea what are you calling about is insane really and in top of that you playing tag over the phone not for a day yes not a day but for months is incredible worse customer service I ever experience.

Tip for consumers:
HORIBLE CUSTOMER SERVICE THE WORSE EVER!

Products used:
PERSONAL TAX

Service
Value
Shipping
Returns
Quality
Thumbnail of user nevera57
1 review
0 helpful votes
April 1st, 2023

Have not received my tax refund. Received a letter stating that it is under further review. This has never happened in all my years of filing, so I did not know why. The woman I spoke with basically re-read the letter and said I needed to give them more time. She read from a script, did not care to hear my concerns, and hung up on me. The federal government trains the rudest people to deal with the public-- TSA and IRS. Funny how the IRS lets people with tons of money skate by on tax payments, but they're worried about my little refund. Funny. Worst country.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress.

How do I know I can trust these reviews about IRS.gov?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about IRS.gov?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business