• IRemedy

IRemedy

Overview

IRemedy has a rating of 4.7 stars from 10,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IRemedy most frequently mention customer service, free shipping, and shopping experience. IRemedy ranks 92nd among Medical Supply Store sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • I'd like to be able to call customer service with a question, but cannot find a number.

Critical highlights

No critical highlights yet

How would you rate IRemedy?
Top Positive Review

“Fast free shipping with individual purchase option”

Jessica R.
6/19/22

I really enjoyed the flexibility of purchase and that shipping was still free on a $3 item. They are customer focused and not pushy with email marketing. I really liked this consonant.

Top Critical Review

“IRemedy fell off from being the best- no more direct from Medline products”

Brooks T.
6/16/23

When I first started buying from Iremedy, it was for surgical masks and gowns. All of these products were shipped from a partner of IRemedy- that partner being Medline. Unfortunately IRemedy has for some reason stopped doing business with Medline. Products shipped by Medline have been completely deleted from the IRemedy website, which also wiped out a large portion of the most popular medical products I used to be able to buy. Medline is a big company who makes a lot of medical products. Please bring products that are Shipped by Medline back!

Reviews (10,352)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user jessicar2151
1 review
0 helpful votes
June 19th, 2022
Verified purchase

I really enjoyed the flexibility of purchase and that shipping was still free on a $3 item. They are customer focused and not pushy with email marketing. I really liked this consonant.

Products used:
Insulated Mug

Service
Value
Shipping
Returns
Quality
Thumbnail of user davida3419
2 reviews
4 helpful votes
January 7th, 2022
Verified purchase

The reviews are fake - they take your money and don't send the product. I ordered on Dec 27th - they sent confirmation next day(see photo below) - but then failed to send tracking number - now weeks later they close out any service ticket without resolving anything (see photo). Complete scam. They send a review link - but in review link it auto confirms you received the order - so you can't complain because they would take that as proof you received an order you did not - stay away - I know we are all desperate for tests - these guys are taking advantage

Tip for consumers:
stay away - don't be duped

Products used:
none - didn't receive was a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user guests134
Guest S.
3 reviews
0 helpful votes
July 15th, 2019
Verified purchase

really cant answer the questions until I receive my order!
I could not find a coupon, when asked to put in code.
I was unable to access online chat, yesterday, was told someone would be back with me, and waited for a very long time before signing off.

Thumbnail of user johns2333
John S.
1 review
0 helpful votes
February 19th, 2016
Verified purchase

I really wish I could see my prior orders with the products like on Amazon when I need to reorder (since you can not use the search bar to really find anything). Instead you see a list of orders with their dates and have to open each order to find the product you're looking forward. PLEASE IMPROVE YOUR PRODUCT SEARCH OR ENABLE US TO AT LEAST SEARCH OUR PRIOR ORDERS FOR SPECIFIC PRODUCTS!

Thumbnail of user guests136
Guest S.
1 review
0 helpful votes
April 28th, 2020
Verified purchase

Wonderful site reccomended to me by my disabled family member who is also a longtime customer. My first order was a fantastic experience - constant email and text notifications for confirmation, transit, and delivery. Items arrived on time and packaged neatly and in fanstastic condition. I subsequently made another order the following week, but have yet to receive confirmation of shipment as of yet. Hopefully it will be a good experience like the first.

Thumbnail of user susanl474
Susan L.
1 review
0 helpful votes
February 20th, 2019
Verified purchase

Good except some trouble with website, had to reloadx2. It would be nice if a person could check cost of shipping

Thumbnail of user jacquelinj5
Jacquelin J.
1 review
1 helpful vote
July 11th, 2020
Verified purchase

I have not received my merchandise yet, although I was billed on July 2. I realized the mail is slow, but I've received no notice from i Remedy as to the status of my merchandise. I would give a better rating if it had not been so long and I at least knew what the status is. If and when I ever receive my merchandise, please give me another chance to review. The price was reasonable.

Thumbnail of user carlap59
Carla P.
2 reviews
1 helpful vote
March 3rd, 2020
Verified purchase

Maria Davenport was great, she made my first time shopping experience easy and pleasant. She helped me through the whole process. I will highly recommend this company to other department and friends.

Thumbnail of user liser8
Lise R.
1 review
1 helpful vote
January 25th, 2020
Verified purchase

Very easy to locate the product I was shopping for. Check out went exceptionally well and quickly. As soon as I entered the site, a customer service rep pop up asked if I needed any assistance. Truely appreciate the offering of help during my shopping experience.

Thumbnail of user shermanb16
Sherman B.
1 review
0 helpful votes
December 13th, 2015
Verified purchase

So far everything seems very streamlined. My only concern was the lack of any other delivery options that might have expedited receiving the items I purchased. There is a slight rush for me and those items as I have skin allergies to many other types of nitrile gloves, but I am very pleased with the price of those items per unit compared to other sites. This should bring me back in the future as long as prices are below competitors and the product arrives in a timely manner in a few days.

Thumbnail of user gailt30
gail t.
1 review
0 helpful votes
May 17th, 2016
Verified purchase

This is my first time ordering from you. I had trouble opening an account from my phone,and had to call Marcus at customer service. He was very nice..

Thumbnail of user patriciac837
Patricia C.
1 review
1 helpful vote
February 25th, 2020
Verified purchase

A great overall experience. Medline has a very efficient website with fast checkout option and easy to read product line up.

Thumbnail of user anthonyj270
Anthony J.
1 review
1 helpful vote
February 19th, 2020
Verified purchase

Would like an option to pay a little extra for rush or 1 day shipment, otherwise totally satisfied. Thank you.

Thumbnail of user elaineu1
Elaine U.
2 reviews
2 helpful votes
September 20th, 2016
Verified purchase

had difficulty in placing order. Resulted in several phone calls back and forth with customer service. Did receive order with a short delay.

Thumbnail of user guestk
Guest K.
2 reviews
0 helpful votes
October 25th, 2019
Verified purchase

I would like if you accepted PayPal for payment only because it's easier than having to get my card out

Thumbnail of user guestc
Guest C.
2 reviews
0 helpful votes
March 25th, 2020
Verified purchase

Website is OK - I withhold all judgment until product actually arrives. However - it would be helpful if your order page offered the opportunity to provide "special instructions"

Thumbnail of user randym131
Randy M.
1 review
1 helpful vote
April 20th, 2017
Verified purchase

frustrating website, kept losing the items in my cart, I re-input and now there is double, update cart, now I have to redo payment info, frustrating, took 20 minutes to do something I should've been able to do in 5. Not sure I will shop here again.

Thumbnail of user eleanors22
Eleanor S.
1 review
0 helpful votes
March 6th, 2017
Verified purchase

just wish shipping wasn't so high. Socks were too small and thin. Could only return the 4 of 5 pairs because I opened 1 pair to try on my mother. Was told shipping and handling would be credited along with the unopened pkgs

Thumbnail of user guestk3
Guest K.
2 reviews
0 helpful votes
June 14th, 2020
Verified purchase

Product arrived when promised. Will be using this company for additional purchases. They are interested in providing good customer service.

Thumbnail of user guestl2
Guest L.
1 review
0 helpful votes
January 27th, 2020
Verified purchase

I'm giving only three star ratings because there's no estimate for shipping time info on the site and no expedited shipping available

Thumbnail of user brookstang34
1 review
0 helpful votes
June 16th, 2023
Verified purchase

When I first started buying from Iremedy, it was for surgical masks and gowns. All of these products were shipped from a partner of IRemedy- that partner being Medline. Unfortunately IRemedy has for some reason stopped doing business with Medline. Products shipped by Medline have been completely deleted from the IRemedy website, which also wiped out a large portion of the most popular medical products I used to be able to buy. Medline is a big company who makes a lot of medical products. Please bring products that are Shipped by Medline back!

Tip for consumers:
They stopped doing business with one of the largest medical manufacturers (Medline)- and thus have limited product selection

Products used:
Surgical masks, gowns, caps, etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasons427
Jason S.
1 review
0 helpful votes
August 20th, 2015
Verified purchase

My overall experience was good. The item arrived quicker than I expected.
I am happy with the purchase.
Thank you.

Sincerely,

Jason Sprague

Thumbnail of user pamelag320
Pamela G.
2 reviews
0 helpful votes
August 22nd, 2020
Verified purchase

Great!

I ordered two products and am hoping the remaining item is being shipped later. One made it very quickly

Thumbnail of user terim46
teri m.
1 review
1 helpful vote
February 12th, 2017
Verified purchase

way too difficult to find the replacement discs. They should be placed on the same page as the kit as "You might also like"

Thumbnail of user hillydillyx
HillyDilly X.
1 review
0 helpful votes
August 9th, 2019
Verified purchase

So happy to get these blankets - I've searched for a very long time. They are perfect. Perfect price, Fast shipping.

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