• ipsy

ipsy

Overview

ipsy has a rating of 1.6 stars from 793 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ipsy most frequently mention customer service, glam bag, and credit card problems. ipsy ranks 113th among Subscription Shopping sites.

  • Service
    212
  • Value
    211
  • Shipping
    210
  • Returns
    152
  • Quality
    197

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.3%
Positive
5
Neutral
3
Negative
72
136
See all photos

What reviewers want you to know

Positive highlights

  • I just want to say that ipsy customer service is amazing!
  • I signed up for the tester-sized monthly glam bag($12 dollars a month I think), the experience was okay.

Critical highlights

  • Now i need to get my credit card involved and I am basically pissed.
  • The customer service number is not in service... ISPY GLAM BAGS ARE SCAMS
How would you rate ipsy?
Top Positive Review

“Customer Service is STOP ON!”

Kaila H.
11/6/23

I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!

Top Critical Review

“$15.99 for sample products? You've gotta be kiddin' me!”

Olivia B.
2/8/24

Woke up to a notification from my bank this morning - it was right there on my phone too. As if Ipsy's $13.99 price hike was bad enough but now they wanna charge MORE for what is seemingly less? Honestly, it isn't worth it. I loved Ipsy when I first subscribed because all of the products were new and I had never heard of any of the brands, and plus, it was makeup. It was like opening a Christmas gift each month but now I'm not even excited. If anything, they send too much. I can't even use some of the products because of my sensitive skin. And what's with all of the tiny mascaras? They all seem cheap and I used to get like two of them in one bag. The product samples used to be better! Now it's so sad because it feels like they just steal your money. At least I'll be receiving my refund in 5-7 business days. Great! I hope my bank doesn't charge me an overdraft fee.

Reviews (793)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (66) customer service (181) glam bag (154) glam bags (154)
Thumbnail of user barbarap2344
1 review
3 helpful votes
September 1st, 2023

I was about to pull the plug on Ipsy. I felt the products I received did not reflect my profile, and it made me cranky.
When BoxyCharm got involved, the stuff i got was much more to my liking.
I would suggest you read the descriptions of the products very carefully.
For instance, I was ready to reject what i thought was a powder blush set, but once I realized it was a creme I bought it immediately.

Thumbnail of user laurar1375
3 reviews
0 helpful votes
February 3rd, 2021

I do the annual subscription and have been for about 2 years. I live to get a surprise package every month! I especially enjoy getting the add ons. Every month they offer a few products for $12 or $ 18 that are usually so much more at Sephora or ultra. I have found their customer service helpful and quick to respond when I have an issue with a broken or missing product.

Products used:
Make up, moisturizer

Service
Value
Shipping
Quality
Thumbnail of user leighh35
37 reviews
443 helpful votes
February 24th, 2018

I think I've made my way through all the budget beauty subscription boxes and I've enjoyed them all. I like the variety of products sends out and I also love that they really seem to pay attention to your preferences. Would definitely recommend to anyone looking to expand their makeup collection =)

Thumbnail of user rebeccak1261
1 review
0 helpful votes
November 25th, 2022
Verified purchase

So the first thing about IPSY is that you get things for a cheaper price. I signed up for the tester-sized monthly glam bag($12 dollars a month I think), the experience was okay. I got 5~6 of tester-sized products. Some of them are good and the others are slightly unnecessary. The experience was not as good as I expected it to be but I think it was fine. I don't think you should sign up for glam bags that consist of full-size products because you probably won't need that much stuff. And expect up to 1/3 of the products to be unnecessary.

BUT THEIR INDIVIDUAL PRODUCTS are amazing! They are so cheap on the website IDK why. Overall a positive experience. Definitely recommend!
You should purchase stuff on the IPSY but reconsider the glam bag. Below is one of my fav orders. Great purchase!

WARNING!:
Once you confirm your order there is no way to CANCEL it. EVEN IF YOU JUST PLACED IT!

Tip for consumers:
Do not place the order if you are not sure. And perhaps try one past glam bag to see if you really want to sign up for the subscription.

Products used:
Everything that I bought. The glam bag's makeup products could go wrong though.

Service
Value
Shipping
Quality
Thumbnail of user chastitym2
1 review
3 helpful votes
September 5th, 2019

I just need to cancel my subscription now because i have cancer and my mom doesn't have no money to take care of me we can barely even eat!

Thumbnail of user ellieb28
6 reviews
66 helpful votes
January 12th, 2018

They send out a pretty decent variety of products, though it doesn't always match your profile. What helps more than your profile are your reviews; if you always rate liquid lipsticks pretty high they will probably send them pretty often, for example.

The thing I like about ipsy is that it's a good way to try out different brands/products/formulas. There's a mix of drugstore brands like NYX, higher-end brands (though these are more often sample or deluxe sample size rather than full size) and indie brands like colourpop. I've gotten things I wouldn't have bought (or even heard of) otherwise that I ended up loving. And even if I get a dud item now and then it's only $10 per month with a product value a lot higher than that, plus cute makeup bags.

Thumbnail of user lisam1559
2 reviews
9 helpful votes
February 5th, 2020

I love getting my bag every month. My skin has never looked better getting to try all these great products. My biggest complaint is I thought the end of tear mystery bag would be fun. Well it wasn't. 3 of the 5 things in it are items I just got over last couple months and reviewed that I did not like. So now I have items in double and I hate them. They should make sure that they either send an item you may not have tried or atleast items you liked. I am very very unhappy with this bag. So the monthly bags are fun and mostly picked with what you may like but the "favorites of 2019" as an example sucks. Hated 4 out of the 5 things, only 1 thing is something I need to try. I hope that tiny jar of moisturizer is worth the extra $14 I spend on what will be garbage because I hated it the first time.

Thumbnail of user vanessax19
4 reviews
0 helpful votes
January 25th, 2022

I have gotten Ipsy subscriptions for years. I really like the selection and all the new brands I found and was able to try before purchasing. They have a few different subscriptions each month I get the glam bag it's about 13 a month and glam bag plus I believe is 30 a month. They also have a glam x every 3 months or so you don't get the glam bag plus and that month you are charged about 50 they have a curator for each of the boxes every 3 months I did it once and it was Kholie Kardashian got some great products. Missing a few items and the shipping was delayed so I canceled glam x. I really love the brands I've gotten over the months.

Tip for consumers:
Great way to discover and try brand's.

Products used:
All of them or donated

Service
Value
Shipping
Returns
Quality
Thumbnail of user autumnm27
15 reviews
10 helpful votes
July 24th, 2019

I subscribed to the normal glam bad subscription and I loved it WAY better than the Sephora bag. I had the Sephora bag for about a year and the stuff started to repeat itself. I had three shades of the same lipstick that I never used and the products just weren't pleasing me anymore. I switched to Ipsy and the glam bag is MUCH better. I'm not too much for veering away from what I like meaning I wear the same makeup pretty much everyday, but if I find something in the glam bad I like, I'll opt for the full sized product. If you like sampling different products at a low price every month, I suggest Ipsy for you. Now, why did I give it 4 stars instead of 5? Probably because some of the products can be found at cheap drug stores such as Walmart, Walgreens, etc. However, as long as no more than 1 of the products in the glam bag are cheap, I have no problem with that. The way I look at it, if I like the makeup enough and I'm willing to buy it (which I don't do often) why not go the cheap route if it makes it that much easier?

Thumbnail of user jayj163
4 reviews
5 helpful votes
September 20th, 2018

The glam bag was always on time and very cute. Both my daughter and I were able to share the items and try out various things. She was able to discover foundation, lotion, and lip glosses that she really liked. I found a killer eye liner I love. It has been a fun way to let her experiment with products at much reduced costs, do something fun together, and find products we might not otherwise try at the full size-full price option. I think THIS is really where ipsy shines. We did monthly for 4 months and now do every other month (purely do to budgeting reasons, not because we were unhappy with the products). I would and HAVE recommending IPSY to other moms of teens for this very reason. It's a great value with walmart prices for sample items of name brands products (one sample lotion lasted over a month and we will definitely buy the full size!)

Thumbnail of user al13989
10 reviews
24 helpful votes
July 11th, 2016

Four months so far without transaction problems. They do hit the card a while before they ship. I have had one item missing from a mailer. They use bubble mailers that have self adhesive. The company mailed a replacement. That is good service considering these are inexpensive samples. Not canceling yet as most products are higher quality. I don't participate in the social media they make a big part of earning extra free stuff. The rewards don't tempt me.

Thumbnail of user emilys1468
1 review
0 helpful votes
December 15th, 2022

The good: I've been using ipsy for over 4 years. I enjoy receiving my bag every month. Here and there, I don't like some of the products, but that's okay because I signed up to try new things and they can't please everyone. Occasionally some eyeshadow comes cracked, but I assume that happens in shipping and don't blame ipsy. I find a lot of value in the full size products that I get and actually like, because sometimes when you break it down, you're paying $5 for a luxury $155 face cream, etc.

The bad: The app is terrible and hasn't been updated in years, that I've found. When you order products through the app, it crashes a lot and you have to start over. There is no "back" button so if you take a wrong turn when perusing the app, you need to go back to the home page and start again. When you actually are successful, the shipping costs are very expensive and take a long time in processing and shipping.

The worst: They don't publish any customer support phone numbers or emails. On the app, it says to contact them on social media, but their facebook messenger account is turned off so you can't contact them. They now have a virtual assistant that doesn't even do anything. It looks like if you have any problems, they are an impenetrable fortress and you're on your own.

Tip for consumers:
approach with open mind if you are into trying new beauty products

Products used:
all items offered: skin care, makeup, tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyt116
5 reviews
8 helpful votes
February 10th, 2018

I'm fairly new to Ipsy, referred by my daughter. My daughter loves it and I so far love it too. I had questions to the company about my daughters referral link that I forgot to use and they responded within 24 hours of my inquiry. Plus, after speaking with my daughter they have indeed gave her the points for referring me. I would say that their response time was fairly quick considering how this company has grown and in my opinion is considered GREAT CUSTOMER SERVICE. I have had no problems with them and I will continue receiving their products.

Thumbnail of user lizzyh8
25 reviews
63 helpful votes
December 17th, 2020

I have been with ipsy through some growing pains. They have always had some issues with customer service and I think that is a trend I have seen with some if not most companies.

It seems no one has a phone or customer service. Email becomes one source or social media. I believe through reviews Ipsy has greatly improved its support and response time has been better.

The good is getting new products that are curtailed to your likes mostly and can seemly be one of the few subscriptions to do it to a point. If you can spare 12.00 - I think it is a fun extra and way to try new products without spending the major bucks on ones you are throwing away because they don't work or just don't like.

The bad is NOT getting what you ordered, email back and forth with customer service, and at times getting duplicates.

Out of all of them - IPSY has most of the time good. I give them credit for doing a pretty good job! :D

Tip for consumers:
1) Have fun but watch buying products other than monthly-often out of stock or missing
2) Free shipping- and good way to explore new products

Products used:
Makeup, skincare

Service
Value
Shipping
Returns
Quality
Thumbnail of user julies2153
1 review
0 helpful votes
March 3rd, 2022

I'm in my 3rd month of an Ipsy subscription. The first month I received both the Glam Bag and Glam Bag Plus. I was extremely pleased with the variety and quality of all the products that I received, although I canceled the regular Glam Bag subscription because I feel that the more expensive options are worth it in the long run since you get full size products. Last month I received the Glam Bag X. I was thrilled with all the products that I received and I loved being able to pick more than half of the items myself. I'm really looking forward to receiving this month's Glam Bag Plus (March 2022) because I love what I was able to add on in addition to the Bag. The only criticism I have of the experience is that the shipping sucks! It takes too long and the notifications are non-existent. At some point I may just back off to getting the Glam Bag X quarterly. But I'm still building up my beauty stash so I'm keeping both for now. I'm a very happy customer!

Tip for consumers:
Not a good site for just shopping without getting a subscription, because the shipping sucks.

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user robink64
1 review
0 helpful votes
June 22nd, 2017

Each month I get my Ipsy bag and find wonderful products. I have not found a sample I don't like. The cosmetic bags are cute. I will be buying many of the products. Thanks for showing what will be in my monthly bags and sending them out on time every month. I'm 62 years old and still love my makeup.

Thumbnail of user jenniferw51
24 reviews
80 helpful votes
May 24th, 2020

I have no real issues with this site and their products. I just don't know if the products justify the price though. Some of the items are just so-so for the price. My neighbor ended up subscribing and checked off different choices than I had for my Ipsy bag. So when the bag came in a couple of months ago, we both did an "unveiling" together to see what we got and to swap, if inclined. Although her choices on her profile were very different than mine (she opted for more skin preserving and maintenance for older skin items), We almost had identical bags and that seemed to be the trend for the next several months. On average, it appeared that her bag would have up to two different items than mine, and they weren't necessarily in line with aging skin. I think that the profile quiz is more of an exercise and not so much an effort to tailor items to individual needs. I will continue for a bit longer, but because of the COVID finance issues, I will probably cancel that subscription as well.

Thumbnail of user tresak1
1 review
0 helpful votes
September 12th, 2018

I don't usually have time to go shopping at the mall so it's nice to find an online shop that has most of my preferred makeup brands. I may not be familiar with many of the brands there, but it's good to know I have more options in the future.

Thumbnail of user vedranah1
1 review
11 helpful votes
February 8th, 2016

I got 4 bags total. The only reason I un-subscribed is because I'm in supply with the products! Customer care responded quickly when I wanted to cancel. I always received my bags on time with a mixture of items varying from face creams, scrubs, eye shadow, lipstick/lipgloss, brush, perfume, nail polish, etc. If you use make-up often, this will be fun for you and is worth the $10. I don't understand why many people are putting IPSY on BLAST. If you want better quality products, then shop for them somewhere else. Don't expect that Smashbox will be in your bag every month. Overall, it's worth trying! :)

Thumbnail of user karenz12
1 review
18 helpful votes
May 29th, 2015

I have read a lot about the social media requirement before getting off the waitlist. I refused to subject my information and that of my friends to this service, so I emailed them and told them I didn't appreciate being "wait-listed" as a form of social media blackmail. They responded quickly, removed me from the waitlist promptly and I have been receiving an Ipsy bag for the past 5 months. I love it. I think for 10 bucks it is fun to get and the items are enough to decide if you like something or not. (in most cases.)

Give it a try...

Thumbnail of user sandrae23
1 review
31 helpful votes
May 3rd, 2016

The last 2 months I have not received my Ipsy. What is going on? Money taken from my bank but no glamor bags. Have been with Ipsy over a year now, but am ready to cancel now. And get a refund

Thumbnail of user alexandreae
1 review
3 helpful votes
January 29th, 2017

I have had Ipsy for over a year. Its gotten better with every bag. I pretty much like everything I get. At least 95% of the time. I do the reviews every month so I continue to get items I like. Only thing kinda going down hill are the points and selection of the items for redeeming points seem to run out way to fast now but other than that (that's why I have 4 out of 5 stars)... Its not that bad. I don't mind some stiff being small. I do get one or two full sized products each month. You get discounts on brands each month, they offer lots of giveaways each month... I don't plan to cancel any time soon. I have dealt with their customer service and I didn't have any issues. They answered all my questions and replaced my missing glam bag when it got lost in the mail. No questions asked. I'm still pretty happy with Ipsy and will continue to be a customer.

Thumbnail of user jeneen3
1 review
7 helpful votes
November 15th, 2016

I would like to give Ipsy an AMAZING customer service review! They are soo understanding! In the last 3 months I've been having trouble with my mail receiving it through the USPS. I missed out 3 months of Ipsy and I reach out to tell them what was going on with my mail. They understood. Ipsy sent me out 3 months of what i missed out due to USPS messing up my mail. That was soo nice of them and I really do appreciate it! Thank you!

Thumbnail of user marilynm58
1 review
2 helpful votes
July 13th, 2017

I read reviews seen youtubers and they all had something negative to say I thought o would get lotions and shampoos no make up but all I got was glam products that I liked trying and my shade was on point I'm sorry for the people who are dissatisfied with yours but as long as mine stays on the make up I'll love it great job ipsy! Loved my bag far as products go the liquid lipstick was streaky but beautiful color the liner was wonderful except the color it could have been darker the lip balm was not for me the tart bronzer I loved no complaints there and the brush was wonderful it worked great so soft and firm just how I like them thank you so much can't wait to see next months bag. Marilyn Mercado find me on Instagram and face book I will be sharing this

Thumbnail of user kathyg212
39 reviews
17 helpful votes
September 10th, 2018

This is a nice place for to try out some makeup fragrance skin care and other sample size things it bills you once a month it's grest if you don't want full size it's for us that want to sample first it's alwsys 10.00 a month

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From the business

ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!

“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.

When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.

Company Representative

Thumbnail of user mikhailu
Kaila B.
Manager
Typically does not respond to reviews

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