iPostal1

Easy once the verification process was complete. Wish there was an even lower cost option for low volume usage. I need it for a vanity address and to legitimize my business and have no real mail coming in and paying $39.99 I think it should be more like $9.99 for my purposes. Can you all look into that? Otherwise, other than pricing, all good so far.

I've been a postal customer for about a year now
They hired a new employee and she is very unprofessional. She is very disrespectful
I recorded her ignoring me for several minutes
And she does this every time I come in. And now My mailbox is also missing very important Mail
She has a very Nasty attitude. This lady is Abt to make me cancel my subscription. The letter was from the courts, Now I have to tell the judge My dog eat it. SMH

I started the service at the end of 2020. I have only receives 1 mailing to the ipostal1 address. My reluctance to use the address is due to the charge of $2 each time I pick up my mail. I don't understand why there is a cost to retrieve your mail. This could be very costly for daily pickup. Other than that, I have no other complaints but will use the service sparingly and have mail directed to another address.

I am young and pretty tech-savvy, and so I was surprised that for an almost entirely online service, it was not very intuitive to try to navigate the site and the options are first. I had to get help a few times, and so it's not exactly a site I look forward to navigating at any point. However, after the frustration of figuring it out at first, it now works adequately, and as long as it keeps running okay, I won't bother switching. So, it's okay, but not fantastic.

I wish the prices for tasks would have been explained better. I didn't know I would have to pay $1 per letter pick up. I haven't shredded yet but I'm sure I'll get charged for that too. It makes me weary of having a package shipped to my business address.

Also it would be more convenient to have a locker with key because the last time I picked up I had to wait 5-10 minutes at the counter behind a guy who was checking shipping prices and not being decisive.

The monthly fee is fine. You get into the real money when you're having mail shipped to you. All letters weigh in at 1 oz so I end up waiting to just have all my mail shipped before the discard date. Also, my mailbox had someone else's name on it-I don't know how since only my name is on the paperwork, and I keep getting their mail. I just keep returning it. I don't understand how they can keep sending mail to an address that isn't theirs.

Communication about when mail has been received could be better. I do a lot of Amazon shopping and USPS was bringing my stuff somewhere else so I lost trust in the mail delivery. Staples did a great job following up but it took several weeks to sort out.

It's Unfortunate that I had to go through so many channels before I could reach somebody that could help with my account issue. The issue was simple. I was receiving all previous owners mail in my mailbox when I shouldn't have. I've been paid to have mail forwarded but I was under the impression was mine but found out later it was someone else's. Happily Though, customer service did in the end come to my aid and sort of the situation out. For that, I am grateful.

Their service is going smoothly and ok so far. I am impressed with the system they have in place, kudos to them.

IPostal is great in so many ways. You receive emails when you have new mail. You can see images of the mail in the app. You can even schedule a pick up for the mail you want. You can trash it within the app, if it's junk mail or shred it (for a fee) if it contains sensitive information. My only complaint is the fee when you pick up mail. It's only $1, but after paying the monthly fee, I think it should be no cost at all.

This was my original post:

"I received a piece of mail at Ipostal1. I asked to have it sent to me. A week later I saw that it had been returned to Ipostal1. (I recognized the type of envelope they use.) I called the store to request it be resent to me, but the employee couldn't find it in my file. I waited to see if someone had already resent the mail, but it never arrived. I put in a complaint with Ipostal1 asking for help finding this mail. I was told it was "escalated" and that someone would look into it. I never heard another thing."

After posting this, I received an email explaining what had happened to the piece of mail and that it had been re-sent to me. I have received it. Thank you Staples for fulfilling your promise to me and thank you Sitejabber for expediting the process.

IPostal1 is simple to use. The monthly cost is pretty good, but the shipping site I pick up from charges $1 per envelope and $2+ for boxes depending on the size. This is quickly adding up. BUT, I am using iPostal1 to keep my home address private since I am WFH, so I donʻt really have a choice. To be fair, I donʻt think iPostal1 can do anything about that because it seems to vary from location to location, but in Hawaii, both locations have the additional fee.

My experience with iPostal1 has been mediocre. I get it that there are certain forms that need to be filled out but they overcomplicate it by "pre-filling out" the form as they call it. Turns out in my case the items on the PDF are wrong. And the way they constructed the PDF, I cannot edit it without blowing a chunk of the instructions. So it takes a few months to get this issue resolved. Meantime I ask for a credit for the months that this takes... i'm NOT asking for a refund... or partial refund... just give me the 3 months credit that I cannot use because you cannot service my mail. Well, after a few emails with customer service, the answer is still no. Really... this is no sweat off your back and would mean a lot to a new company like mine. But more importantly it just means you are willing to show your customers that you are willing to be flexible and it's not about the money ALL the time.

I was given two different number for fax and it was very confusing. So I asked ipostal1 expecting an immediate response instead the automate system responded with less clarification. And since then I have been using an alternative means.

I asked them for re-scanning a letter as it was not perfect, they asked me to contact to mail center directly. I had to fight with the mail center for re-scanning. Ipostal1 is just an intermediary and not sure what value they are adding.

Some of the additional fees can get very pricey. Didnt give me the option to forward mail to my register address. I'll continue a few more months to see how it goes.

Business mail I dont use very much but essential for my company to have snail mail option

Haven't experienced using the account as of yet as I just started giving out my address for mail and packages to be forwarded to my virtual mailbox. Hopefully, in the near future I can give my honest opinion of usage... its a great idea didnt know it existed.

Immediately after signing up, we received a letter, which they notified us of but no one could locate it. I called and told they be sending it out the next day. I waited two weeks then proceeded to call. No one could find or track it but my account showed a mail out date. I called to girl follow up and explained my situation. I called several times to see if anyone had seen it or if had been returned by chance. No one could assist and so I decided to email support. They replied with apologies and gave me an additional month on my contract. I appreciate that but would have wish to receive my letter. I ended up contacting the sender to ask them send to my email so I can print. Five months later, still no letter.

I think $35 to deposit a check is excessive. I think the other fees (scanning/shredding etc.) are reasonable and the service works well. I've yet to forward a package so I'm not clear on what those costs might be. Overall I'm happy with the exception noted above.

I don't love that you have to pay to see the contents of your mail when you already pay every month just to have the service. From my understanding, though, this is typical with most virtual mailboxes. Otherwise, it's been serving my purposes, and is easy to use.

Its been ok, I appreciate everything you do. Your website is a bit difficult to navigate in my opinion with no real help until you are actually stuck and have to ask for it but otherwise everything else has been smooth

I am new to ipostal1 and did not know what to expect. Mail Notifications and system are almost good except for a few kinks-
-Photo of mail isn't always acceptable because the sender can be missing from scan.
- The shipping is a bit confusing. I ticked 3-5 days with tracking, shipping to England. I asked for help and Consolation +Shipping was the reply so that's what I did with tracking. But there's more to the process than that- First consolation and Second Shipping- which would have given more precise options. As I was advised, I used Consolidate AND Ship therefore I didn't get the proper info. The mail shipment from the U.S. to U. K was sent with tracking to the waters edge of U.S. by the slowest mail-
You would think that knowing the shipment was going out of the country, and 3-5 days with tracking would indicate FedEx, DHL or Global Priorty- it was sent on 17 October and I still have not received my mail yet and it's 16 November!
I reached out to support and finally got a clear explanation of how the system works- a little more info on the shipping/consolation should be added to the website.
Thank you