iPostal1

Up until recently my experience with iPostal1 has been fine. For about the last three or four weeks it's been very erratic. I had 3 pieces of mail that just disappeared. I was trying to get them discarded but the site just kept locking up so I got out of it. The next day I signed in and they were completely gone. I also had three items I wanted scanned and it took a week to get that done. Previously, I would have the scans the next day. Not happy at all with this change in service.

Sorry just seems slow to get mail out. Would be better to have more than one pick up a day. Postal probably has no control over that

My experience with ipostal is not so great. I'm having problems with me signing in it keeps saying wrong info on the app. But on the internet it ok. I don't like that

Tech Support is generally very helpful and responsive. But, I have to rely on them too much... the App is really bad. Simply allowing a photo to be rotated would be great. And then invoicing process is non existent -- charges just appear on the credit card. But Staples is where we pickup our mail -- they have some blame, too -- but mostly because this seems really new and requires staff their to be conscientious about how they do things (take the time to do it right, not easy). And then the staff have to use an App to let me pickup mail, but that App is terrible, too... I think everything would be so much better with some money spent on UI and App design.

The employees of staples (which is where my mailbox is) just don't care at all. They will leave you standing there even when they see you waiting, they will ignore you, half of them have no idea what iPostal even is. You'll tell them you're simply there to pick up your iPostal mail and they'll say they don't know how to do that, what is that?, Let me call my manager, I can't do that, etc. It's always an excuse, and it's just not something that staples cares about. IPostal is great, the Staples employees make it an absolutely awful experience every single time.

I have had numerous issues with both Customer Service as well as a Billing Issue. I feel like there is a limited interaction between Ipostal1 and the Virtual Office Location. I have been charged for a plan that I feel is NOT benefiting me at all. I also feel like the Supervisor Response was NOT honored as I was promised 2 FREE months of service which was NEVER verified. I need a Customer Support Supervisor to reach out to me.

Running smooth until I requested a scan and got someone else's mail scanned to me. It was cleared out then my correct mail was scanned. A bit scary to think my mail may have been viewed by someone on the other end as well. I'll prob just be forwarding my mail instead of the scan shred option moving forward. I'll give them another shot though mistakes happen.

I used ipostal as we get established. We have now grown and just moved into an office. We have been using Ipostal for a year now, the phone number has been used as a business line and they will not let you transfer it. They just lied and said it cant be done, we all now this isn't true, people transfer numbers all the time. Its a retaliation tool so you don't cancel. The regional verizon business rep, says it shows that it is a portable number.

This service is ok. I have a physical address and get charged for receiving mail as a rental space fee.?

Individual local service is not good. No one wants to talk and no call back.

I was in tears trying to get this set up. No one ever called me to tell me what I was missing. I had to find a ipostal1 location in San Antonio for help. It cost me $87 to have a package forwarded. That was completely unexpected and I thought it would be part of the service. I am also now finding out there are NO scans covered in my package and I have to pay for that. When I put in my change of address at the post office it would not take it because the address did not exist. Somehow I THINK its working but no one ever told me where to forward the mail to. So. I am thinking I should have went with a different service because this is nickel and diming me to death.

The guy had to walk me through all of the items that needed to be turned in. He was helpful but it would have been better if they called me to set it up.

There needs to be some sort of confirmation that the process works such as a welcome email. It was requested that i provide additional documentation and after I did so, I've never rec'd a response or confirmation.

I used another service prior to this one so I know what a good service looks like. The first 2 scans I received were cut off and upside down and the interface is not very user friendly to select scans or viewing. I cancelled after 2 months.

The only real con that I see with ipostal is when I go to the Staples for pick up I have the wait for a manager, then I have to wait for them to electronically pull up the page to confirm pick on a hand help device that is very slow

I use iPostal1 because that's what my commercial mail receiving agency uses for mail scans... I don't like that it doesn't integrate with my CMRA's own website, so I have to log into iPostal1 to look at my mail, and then log into my CMRA's website to request the mail be forwarded.

The UI is fine, although the price list doesnt apply to me because I'm not using iPostal1 for my actual mail service. Y'all really should provide something customized and skinned for each unique CMRA using your service.

Also what's up with the name?

The customer service directly from ipostal is very good and so far they have solved all the problems, unfortunately it contrasts with the customer service of the site where my email address is located, the manager is not polite and has been careless with my mail two of the three times that I have received documentation, the times that he has made a mistake he has not solved anything and acts as if he does not care, that is why I have had to go to ipostal directly

I did not realize that I would be waiting in line at Staples anytime I wanted to pick up my mail. And, Staples then needs to find the right associate with the key to get me my mail. This is a much more inconvenient/long process than I expected.

Unfortunately my site charges a fee for mail pick up, so I usually have it sent. I am charged much more for the envelope of mail sent than matches the cost on the postal item when I receive. I already pay monthly for the service, why is mail forwarding receiving a charge above the actual cost of mailing?

I was charged $3 to pick up my mail. I was charged $3 to pick up my mail. I was charged $3 to pick up my mail.

I was charged twice for 2 oversized packages tho there were to regular size ones.

It's fine. Can't get PDF's of mail by default. The system is really old. Most of the buttons do not work.

It seems to take a long time for issues to be resolved and questions to be answered completely and thoroughly. Additionally, the process is confusing. Because iPostal1 provides training, I thought that this would be the best 3rd party affiliate to partner with, and yet I'm consistently frustrated with the process. Plus, it seems like clients have the ability to start having mail sent before they even have their 1583 uploaded and complete; I haven't had that issue with other 3rd party affiliates.

The payment system is also vague. I receive checks and I don't have any idea where to apply them. I was told to "view the report" - but there are a lot of reports and I finally figured out which one - but again, not entirely intuitive by the description of the reports.

"Christmas" was an excuse by the brick & mortar store iPostal uses for my chosen address, as to why he couldn't enter my packages into the system. I had to call each time I knew a package was received to get him to enter it. Each package was entered 5 days AFTER he received it. I am hoping now that the holidays are over that things change.