• iPostal1

iPostal1

Overview

iPostal1 has a rating of 4.58 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, small business, and virtual mailbox. iPostal1 ranks 3rd among Software Other sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 92.2%
Positive
389
Neutral
11
Negative
22

Instant Feedback

31
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What reviewers want you to know

Positive highlights

  • Will recommend if in need of virtual business address.
  • Gives me the convenience of a Post Office box, without having to pay Post Office prices.

Critical highlights

  • Also your customer service is not helpful in explaining how to use your website, when I ask them.
  • We received an important mail and requested to have it scannned and sent to us.
How would you rate iPostal1?
Business's Favorite Review

“Great service - Highly recommend and great value”

Stuart B.
6/16/20

I have now used iPostal1 for 3 locations for my business. I had previously used them when we were travelling full-time. The service is always spectacular at each location and the forwarding shipping is fast. It is also very easy to instantly shred or discard junk mail. When I call a location and talk to an agent there, they are always polite, responsive, flexible and know the details of how the virtual mailbox works. I highly recommend for travelers, businesses and personal use.

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Top Positive Review

“It has been pretty quick and easy to understand”

Sarah S.
1/28/24

It has been pretty quick and easy to understand. I would say that when choosing a location for your mailbox, I did not understand what I needed to do with the two empty boxes that showcased International and office location. I did not know if I needed to click either. I did choose that I could ship within the U.S. and internationally. So hopefully this counts for Canada as well. I did not see further explanation on this. But overall, my experience has been outstanding! Thank you!

Reviews (2,086)

Rating

Timeframe

Other

Reviews that mention popular keywords

business address (165) customer service (567) post office (56) home address (49) mail (79) 2 years (3)
Thumbnail of user sallyt290
1 review
0 helpful votes
February 12th, 2024
Verified purchase
• Updated review

Ipostal1 is working great for me. I love this service - the staff at my local Staples are super nice and very helpful. Perfect - thank you!

Reason I chose this business:

I needed a place to receive my mail during a recent relocation.

Just getting started, but very nice so far
September 13th, 2023
Verified site experience
• Previous review

Just getting started, but very nice so far - easy to use

Reason I chose this business:

Moving and need mail forwarded to a new address

Thumbnail of user farhana33
1 review
3 helpful votes
October 12th, 2020
Verified purchase

Probably has a lot to do with the customer care at the location I am in (Staples near Government Center), and the site rep Patrick is fantastic who sometimes gives courtesy calls to confirm a large order. Scans are done timely. The online system works just fine. Wish there was a bit more clarity on costs of each specific order, and also larger discounts on even larger batch orders but I understand there are limitations due to labor costs. I highly recommend.

Thumbnail of user iptlr
Larry B. – iPostal1 Rep

Hi Farhan,

Thanks for your comments.

Our mail centers work hard to provide great customer service, so we appreciate your feedback very much.

Sincerely,
IPostal1

Thumbnail of user scotty338
2 reviews
6 helpful votes
October 25th, 2021
Verified purchase

Overall iPostal1 is fantastic! I'm a long haul truck driver, and this has been a godsend for me. I have one address in a small town, Prescott, AZ. Works absolutely perfect! I did have another for my business down in Scottsdale, AZ. Between the post office returning most of my mail and the attitude of the Staples employees, it was bad. I closed that one and reopened at a different Scottsdale location… back to flawless and happy! Highly recommend.

Thumbnail of user iptlr
Larry B. – iPostal1 Rep

Hi Scott,

Thanks for your review. We are so glad to hear you're enjoying the service!

We appreciate your feedback on the mail center locations. We strive for high service levels at all of our mail center locations. We will work with the locations you mentioned to ensure that our standards of service and quality are maintained.

Thank you for being our valued customer.

Sincerely,
IPostal1

Thumbnail of user rebeccaa1035
1 review
2 helpful votes
October 25th, 2021
Verified purchase

It's a bit hard to navigate! But once you figure it out, its pretty good. Have finally learned how to 'throw things away' without paying to have them sent. And still haven't sent a package of my mail to me at my location. But the support is great and if I appreciated they extended my 30 day pickup time a few days until i got back into town. Have already recommended this to others!

Thumbnail of user edwardd864
1 review
0 helpful votes
February 19th, 2024
Verified purchase
• Updated review

So far I am very satisfied with the customer service and getting what I need forwarded to me. Highly recommended

Service
Excellent customer service
October 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I need it for my travel business

Thumbnail of user bettys1429
1 review
0 helpful votes
February 12th, 2024
Verified purchase
• Updated review

The service is working as I need it to. I don't have any issues at this time. Thank you.

Reason I chose this business:

Convenience.

Easy to understand
September 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easy to understand / clear pricing

Thumbnail of user dc868
1 review
0 helpful votes
September 22nd, 2021
Verified purchase

Ive used this service for several years and within the past year moved my box to this location. I dont get much mail to my box and when I do I have always picked it up. As it would happen, I received a very important package and was out of town. Nicole was right on it for me! Within a week I received my package (delay was the postal service because she shipped it same day we spoke). Great Customer Service!

Thumbnail of user shl12
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I'm delighted to have discovered iPostal1's virtual mailbox service. It's been a game-changer to find such a service at an affordable cost, offering a real address. The convenience of managing everything through their online app is a significant plus. Highly recommend for anyone in need of a reliable virtual mailbox solution.

I recently needed to update my address ID with iPostal1, but the process wasn’t very intuitive. When I called for assistance, it took some effort to connect with the right location. However, once in touch, the representatives were responsive and helpful. They managed to resolve my issue within an hour, offering immediate solutions.

Reason I chose this business:

Price, good accessability via Staple store

Service
Thumbnail of user iptlr
Larry B. – iPostal1 Rep

Hi SH,

Thanks for your review.

We appreciate the time you took to share your experience regarding our digital mailbox service and our Customer Service team. Your feedback is extremely valuable to us, as we are always looking for ways to improve.

Sincerely,
IPostal1

Thumbnail of user arnaldoa5
1 review
0 helpful votes
January 4th, 2021
Verified purchase

I am with IPOSTAL1 from OCT2020, I am attended by Evelina, she has been kind and diligent in everything. All the details presented help me to solve them.

Detail, I am a non-resident alien and since that date I have not been able to notarize form 1583 to use the service 100%. The company they recommend using never have a Spanish-speaking notary.

Thanks for the support

Thumbnail of user jeromeb262
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Outstanding service. Works like magic, transporting your mail delivery to any location. Wonderful personal support as needed at your remote postal location. Amazing service and staff!

AAAAAAAAAAAAAAAAAAAA+++++++++++++++++

iPostal1 has truly redefined the concept of mail management with its seamless and almost magical ability to transport your mail to any location worldwide. From the moment you sign up, you're greeted with a user-friendly interface and a variety of options that cater to every possible need, whether you're a globe-trotter, a business owner, or someone enjoying an extended stay away from home.

What sets iPostal1 apart is not just its technological prowess but the wonderful personal support that feels tailor-made for your unique postal needs. No matter where you are, the sense of having a reliable, remote postal location is comforting and incredibly convenient. Their staff are genuinely amazing—professional, friendly, and always ready to go the extra mile to ensure your mail is handled with care and precision.

The efficiency of iPostal1's service is unmatched. They offer real-time updates, ensuring you're always in the loop about the whereabouts of your mail or packages. The forwarding process is a breeze, with clear instructions and prompt service, making it feel as though you have your personal post office at your fingertips.

In an age where digital communication dominates, iPostal1 brings a touch of personalization and convenience to managing physical mail, blending the best of both worlds. Whether it's important documents, parcels, or just the regular mail, knowing that everything will reach you in a timely and secure manner, regardless of your global location, is incredibly reassuring.

Amazing service, outstanding staff, and an invaluable offering for anyone needing a reliable mail forwarding solution—iPostal1 truly stands out as a leader in its field. Highly recommended for anyone looking for peace of mind with their mail and packages.

outstanding personalized service. Outstanding personnel and experience.

Reason I chose this business:

Reputation for reliable service and commitment to customer service.

Service
Thumbnail of user peterj1357
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I haven't got any issues so far. I'm using it for my LLC and it's working fine for me

Thumbnail of user mackenziec51
2 reviews
1 helpful vote
November 4th, 2020
Verified purchase

Highly recommend this company to anyone seeking out a virtual mailbox service provider! Their website and mobile app has an extremely straight forward and easy to use user interface. Plus every single mail request submitted is handled promptly. Extremely happy with my choice in choosing iPostal1! FIVE STARS FOR YOU GUYS!

Thumbnail of user keiths1512
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Vary & easy. I would recommend to all of my family and friends; to strangers also. Everybody

Thumbnail of user kevinc1538
1 review
0 helpful votes
April 22nd, 2021
Verified purchase

I was a bit nervous and skeptical at first mostly because I know how unreliable USPS can be at times, and figured that could possibly translate over to iPostal1. I'm glad to say I was wrong. My virtual mailbox worked as it should, and the service was outstanding and accurate! Now I know I can depend on iPostal1 and will use this service again in the future if needed. Job well done everyone and thanks for the great service!

Thumbnail of user mattm1325
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Quick and easy to set up, with no frills or unnecessary features that'd overcomplicate things. I sent two "test" letters after signing up and purposely omitted various combinations of the company name, recipient on file, and address 2 details. Both letters made their way to my inbox without delay!

Thumbnail of user haroldo38
1 review
1 helpful vote
April 30th, 2021
Verified purchase

IPostal1 is actually a very good service, and I'm glad I signed up. I just wished I had found out about it much earlier. They are very professional and courteous in dealing with customers. More importantly, the staff at the location are efficient in managing everything that comes their way. The only problem that I have with it stems from the difficulty with getting a customer service representative to answer some questions prior to signing up. It is almost impossible to reach them by phone during the application stage.

Thumbnail of user brents477
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I appreciate the ability to retrieve my mail with as little as a 15-minute notice. Upon arrival, it's a quick in and out and I'm on my way to my next errand before I know it. I like the people too. They're friendly and seem like folk who can make any task enjoyable.

Reason I chose this business:

1. Too much "lost" mail where I live
2. Location

Thumbnail of user chekitap
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I really like iPostal1 have not had any problems with them as of yet. I recommends this mailbox to my friends and family.

Reason I chose this business:

Convenience

Thumbnail of user jamesg2183
1 review
1 helpful vote
November 19th, 2020
Verified purchase

It still amazes me when I pay the minimal price asked by iPostal1. They have provided me with quality service from day 1. When I have a question it gets answered within 1 business day. On one occasion they called me to clarify and make sure they understood my request. Fantastic! You should give them a shot. Your budget will appreciate you for it.

Thumbnail of user patiences25
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Very convenient and simple. I love that I can see what comes in via text/ email and am able to schedule pickup or trash it. It almost feels as if I have a personal assistant for my mail.

Reason I chose this business:

The convenience of location, services and cost.

Thumbnail of user angelinej6
4 reviews
0 helpful votes
March 22nd, 2024
Verified purchase

Setting up and using IPpostal has been very easy. My mail is forward to me quickly and packaged well. I am on the road a lot, so I really depend upon them. Highly recommended.!

I only needed a scan of the senders address that was missed in the origin scan. It was read to me over the phone and the update was quickly posted.

Reason I chose this business:

I chose IPostal because they have a lot of locations around the country.

Service
Thumbnail of user amyh2282
2 reviews
0 helpful votes
February 13th, 2024
Verified purchase

I was treated very respectful and I picked up my mail with no problems. Thank you.

Thumbnail of user timothye152
1 review
0 helpful votes
August 30th, 2021
Verified purchase

As itinerant workers, my spouse and I travel all over the US. But even though the majority of our bills and correspondence comes digitally, we still get stuff in the mail. Using their tools, we know what each piece of mail is, when it was delivered and whether or not we need a hard copy. If we don't they'll shred it for us, and if we do, they will send forward it promptly to wherever we are at that moment. I could not live this aming traveling lifestyle without iPostal.

Thumbnail of user jessicah2641
1 review
0 helpful votes
March 4th, 2024
Verified purchase

I've had to call a few times since opening a mailbox at this particular Staples location and iPostal always handles the issue quickly. I appreciate the level of customer service they offer.

Reason I chose this business:

I've used them before.

Service
Thumbnail of user iptlr
Larry B. – iPostal1 Rep

Hi Jessica,

Thanks for your review.

We strive to maintain high service levels at all of our mail center locations. Our Customer Service team is always available to assist if there is ever a problem at one of our locations.

Sincerely,
IPostal1

Thumbnail of user timi126
1 review
0 helpful votes
December 13th, 2023
Verified purchase

Sherry was very helpful she walked me through the whole process and my experience with her was a great first impression for the company! Thank You Sherry!

Reason I chose this business:

Sherry's great customer service!

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From the business

Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.

Business History

iPostal1’s developmental roots go back over 20 years to when software engineer and CEO Jeff Milgram's first business, an educational software company, took off and became the largest shipper in the region.

Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.

Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.

Company Representative

Thumbnail of user iptlr
Larry B.
Typically responds within 23 hours

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