• INYOPools.com

INYOPools.com

Overview

INYOPools.com has a rating of 4.26 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price, and fast delivery. INYOPools.com ranks 2nd among Swimming Pool sites.

  • Service
    71
  • Value
    76
  • Shipping
    76
  • Quality
    71

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.7%
Positive
160
Neutral
13
Negative
16
49
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What reviewers want you to know

Positive highlights

  • Shipping, customer service and product quality are definitely the BEST!

Critical highlights

No critical highlights yet

How would you rate INYOPools.com?
Top Positive Review

“Great Business”

Charlene K.
8/14/23

The customer service is knowledgeable. They answered all of my questions clearly and were pleasant to talk with. The product line and prices are great. Ordered a new DE Filter and Multiport and it arrived in three days via freight truck. They walked me thru the delivery process and advised me to ask for liftgate delivery which was free. All around a great experience. The Video Library is outstanding...it will make an expert out of anyone.

Top Critical Review

“Refuse credit card purchase.”

John V P.
8/2/23

Same as others have reported. Their "fraud department" flagged my order and required a photo ID. After "reviewing my ID" they declined to honor the purchase despite having charged my Chase Business account. Stupidly I sent them my ID which may be on the Dark Web. Fortunately, I have Experian looking out for me. What an obvious scam! A credit card gives you protection, Pay Pal is questionable.

Reviews (413)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user garryg233
1 review
0 helpful votes
May 19th, 2023
Verified purchase

Only place I found the valve for my filter. Very fast shipping would definitely buy products from them again

Thumbnail of user jeffh1992
1 review
0 helpful votes
April 17th, 2023
Verified purchase

Received exactly what I needed, within 3 days
Very pleased with item.

Thumbnail of user kiml1194
1 review
0 helpful votes
April 18th, 2023
Verified purchase

Repeat buyer. Good prices,fast delivery, and high quality products

Thumbnail of user roberte1986
1 review
0 helpful votes
January 21st, 2023
Verified purchase

I have purchased several times over the years from INYO Pools and have always been satisfied from shipping time to product quality. They have excellent support available for any pool issues you may have. Highly recommend!

Thumbnail of user jvpetc
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

Same as others have reported. Their "fraud department" flagged my order and required a photo ID. After "reviewing my ID" they declined to honor the purchase despite having charged my Chase Business account. Stupidly I sent them my ID which may be on the Dark Web. Fortunately, I have Experian looking out for me. What an obvious scam! A credit card gives you protection, Pay Pal is questionable.

Service
Thumbnail of user paulineg190
1 review
0 helpful votes
May 15th, 2023
Verified purchase

Great product, much lighter and easier to use than our recently deceased 10 year old Dolphin. The filter basket is a great improvement over the old system which dropped dirt into the clean pool when you pulled it out after a cleaning.

Thumbnail of user larryc1319
1 review
0 helpful votes
April 22nd, 2023
Verified purchase

Ordered heater got it within the week great condition.

Thumbnail of user harryg381
1 review
0 helpful votes
April 26th, 2023
Verified purchase

Great website, live chat, easy to order, tracking & delivery info

Thumbnail of user edwardp843
1 review
0 helpful votes
May 8th, 2023
Verified purchase

BOUGHT A BRAND NEW POOL FROM NAMCO, CAME WITH A INYO POOL CLEARWATER II FILTER. HAS TWO YELLOW WRENCH KEYS TO SECURE THE FILTER COVER THAT REGULARLY BREAK WHEN TURNED (NO MATTER HOW CAREFUL YOU ARE). BROKE 3 IN THE FIRST MONTH AT $60 FOR 2 PACK. RIDICULOUSLY BAD ENGINEERING, WILL NEED TO REPLACE EVERYTHING. DO NOT BUY FROM THIS COMPANY.

Thumbnail of user jillb1095
1 review
0 helpful votes
June 5th, 2023
Verified purchase

I originally ordered a hayward 800cx filter cartridge top,as mine was ancient and leaking,from amazon. The one sent to me had an air filter knob that did not go with the cap. I contacted inyopools and their chat person told me theirs came with the air filter knob attached. I returned the amazon one and ordered one from inyopools and it arrived within a few days and fit perfectly! All went smoothly and i am a satisfied customer.

Thumbnail of user nickp903
1 review
0 helpful votes
May 4th, 2023
Verified purchase

Shipped quickly with very precise information on line.

Thumbnail of user jameso1436
1 review
0 helpful votes
April 19th, 2023
Verified purchase

Great consumer help. I will continue to shop at thie vendor. Prices are very competive and quick

Thumbnail of user patrickm2312
1 review
0 helpful votes
May 16th, 2023
Verified purchase

I was able to easily find the correct replacement motor for my pump - and the process to find the recommended maintenance kit couldn't have been easier.

Quick shipping and information videos -- a wonderful experience.

Thumbnail of user dianez704
1 review
0 helpful votes
June 4th, 2023
Verified purchase

Yes I received my order but I myself ordered the wrong item. I needed the different item that's very similar to the one that I placed an order. My problem is I'm waiting for a confirmation email so that I may send the other one back. I had no issue reordering another item. But I still didn't get a confirmation to send my wrong item back to you.

Thumbnail of user rogere349
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Did not install yet. Waiting for pool installation to be completed

Thumbnail of user jims2149
1 review
0 helpful votes
January 8th, 2023
Verified purchase

Very helpful and professional delivery 1/7/23
Thank Yoi

Thumbnail of user howardh345
1 review
0 helpful votes
February 27th, 2023
Verified purchase

So far so good?
Was I supposed to have an experience? All I did was order pool filters --

BTW -- this review sux

Thumbnail of user renzoh6
1 review
0 helpful votes
May 8th, 2023
Verified purchase

Received the new valve, installed and is working with no issues.

Thumbnail of user kevinc2982
1 review
0 helpful votes
June 4th, 2023
Verified purchase

I was very happy with dealing with your company. I was not happy with the delivery driver, he was rude and would not let me check the filter for damage before I signed the paperwork. He said it was against his company policy. However after looking at your website and watching the video about delivery, it says to open the box and inspect the product before signing. You should ensure what you state on your video is what your customer can do without being harnessed by the delivery driver.

Thumbnail of user lindai815
1 review
0 helpful votes
May 31st, 2023
Verified purchase

What a wonderful on line resource! I was able to easily find a schematic of my older pool pump and found the parts I needed to order. Good pricing, arrived quickly and is a quality product. Inyo Pools sent us a list of additional parts we may need in the future and how to guides. Excellent customer service for sure!

Thumbnail of user kathrynl583
1 review
0 helpful votes
May 11th, 2023
Verified purchase

As usual, excellent service, easy to use web site and fast delivery

Thumbnail of user stevenc2427
1 review
0 helpful votes
April 2nd, 2023
Verified purchase

Found the filter cartridge I needed
For a good price plus 10% off! Was extremely cheaper than any pool store I checked. Delivery was within a couple days or so from order date
Emails were sent promptly also. Would definitely
Use the site again

Thumbnail of user barryb777
1 review
0 helpful votes
May 31st, 2023
Verified purchase

Pump arrived quickly and was correct for my filter system the only problem I have had is with registering the product for the warranty. The Model # will not be excepted by the system?

Thumbnail of user charlesl1780
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

The box was damaged and the handle was exposed. I haven't installed it yet but don't expect an issue. I will contact you, with a photo of received package if necessary.

Thumbnail of user johnm12195
1 review
0 helpful votes
May 15th, 2023
Verified purchase

Very Informative, pleasant, and helpful. Had my prat in a couple of days, I fixed my pool in minute. Infor

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INYOPools ..
Typically does not respond to reviews

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