In The Hole! Golf

I have received one of the two pair ordered.
The small glove that we ordered still has not arrived.
But the large we ordered did arrive as expected. I have not yet been able to try it out, but it is what I expected and ordered.

Excellent support and service. Product was NOT released into Australia so after weeks / months of searching and contacting the manufacturer and retailers ITH Golf were kind enough to stay in touch, alert me to availability, and promptly arrange sale and delivery. Price was excellent, and ESPECIALLY International shipping to Australia was best in market. I can only offer praise and support for this company and its team. My sincere thanks

Ordered a golf bag pull cart which did not arrive within expected ship date of 10 days. Tried multiple times to contact customer service leaving multiple messages and sending multiple emails yet no response. Finally I contacted the BBB. The next day they answered the phone I canceled the order. I never received a refund yet one month later the golf cart arrived: BROKEN! This was a product defect with a broken screw on the handle. Despite this I was told to take pictures so a UPS claim could be filed.
STAY AWAY

Iordered a moto tec pitt bike on Friday night, order was processed and shipped Monday. I received it thrusday at noon.productwas exactly as ordered you can't ask for more.
Super happy with product.
Douglas Kimberling

I ordered the Bat Caddy xr3. Inthe hole took my payment! I have no tracking number, ive tried to call customer service. Cant get through. Ive disputed it with paypal! This was ordered May 27th! I still have not gotten anything! Not happy at all! Will never buy from this company again! Im out $800!

I spent over $450 on a Voice Caddy. They charged my CC, and even provided a USPS tracking number - which never went beyond 'a label has been created' (red flag). Called them multiple times and got conflicting answers as to the status of my order. Called them to cancel, which they said they would, but did not. Quickly had my CC provider cancel the transaction. I wish I had gone with my first instincts "if it looks too good to be true it probably is", because it is!

Thank you for providing the perfect replacement tube for my Sun Mountain golf cart. I received the order in a timely manner.

Easily the worst customer service I have ever dealt with. I know it's a tough time for everyone and we are all dealing with a new normal. But I have sent three seperate emails about an order placed over a month ago with absolutely no response. I never write reviews, ever, I'm only writing this in the hopes that maybe they see this and respond. Don't waste your money here trust me

I placed an order for an item that they stated was in stock on December 6th. I received an email stating that they received my order and no other correspondence. It is now the week of Christmas and the present I ordered from them will not be received. I tried to contact them because that had (allegedly) the same item in stock in a different color. They never picked up their phone. Sent me a refund of my money with no other correspondence. BAD Service

Please be careful with this company In The Hole Golf. I have ordered a Mizuno 5 iron beginning of November for US170 with parcel delivery. Order confirmation received but the club was never delivered. I wrote more than 10 emails to therm to see what is going on and they NEVER ANSWERED!
It may be a fake company.
Too bad!
Beat CLERC in Switzerland

Placed an order 12/17/2020. It says the order has been processed. No tracking number and no one with customer service can give me an answer or get back to me. I have spoken with 2 people and they were going to do an inquiry and email me back. Go elsewhere as I have done. Called again today to cancel my order. No call back as of yet. Will be calling my credit card company momentarily.

I read the reviews about response, which seemed a bit tough during the COVID crisis. I order a Clicgear 4.0, which everyone knows is a long lead time frame. Anyway, they got back to me within 4 business hours.

Ordered a Bag Boy Compact golf cart on 5/8/2020. When ordered it said in stock. After placing the order received an order confirmation that then said product backordered with an expected shipping date of 8/2020. It is now Jan 2021 and after several attempts at contacting this company I have not heard one word from them. Now when I look up the status of my order it doesn't exist. I am resigned to the fact that I got ripped off $219.95 from In The Hole golf... What a real $#*!ty thing to do during a real $#*!ty time in all our lives.

Less than one week to arrive. Excellent Service and easy to deal with. Garmin product is not only a great piece of kit but it was exceptional value as well.

I ordered a simple charger, it took weeks to receive only to find it was the wrong one. They said they would send the right one but did not. After following up again with them they said they would send it and that no one did the follow up the last time I called. I asked why it wasn't sent after the last call and I was asked, "have you heard about Covid?" These guys are expensive, glib and unreliable. A bad combination.

I'm really disappointed that the product I ordered well in advance is now two days late. No tracking number so I can't query FedEx. This is a birthday gift and if it doesn't arrive today, I will go ballistic.

I ordered a golf glove in July glove did not arrive in three weeks and I sent an email with a photocopy of the invoice asking to please contact me concerning any difficulty they were having delivering the glove. I sent a second email, I called, never receiving an answer And left a voicemail message and emailed once again. It is now November the glove is never arrived and I cannot get anyone to contact me.

First time ordering from In The Hole! Golf and it was a great experience. My Bennington golf bag is exactly what I was expecting and was delivered at my door in Canada. This bag was easy to find on the internet but most of the companies didn't deliver to Canada. I was happy when I found In The Hole! Golf, they really delivered in every the sense of the word. Thanks for making me happy.

Went on website to buy a few items and found that most items out of stock, the problem being they should say out of stock on the first page but it doesn't you have to click on the item to find out... total waste of time. Then after you order something 3 days later they send me an email stating all the products I ordered are guess? Out of stock.

Ordered a Alphard golf cart replacement battery for my cart almost 4 weeks ago, they charged my card immediatley. I have tried to contact them several times with no response. Looks like I may be out 170.00
What a Rip off!

I purchased an item on 12/4 and it was charged to my credit card. I received the order confirmation but no other correspondence. I began emailing and leaving voice messages on 12/14 and never received a response. On 12/21, I finally called in and someone answered the phone. I was told they should be able to get it to my by Christmas and they would send me tracking info. I never received tracking info and called back on 12/22 and they answered again which was unexpected. They sent me tracking info but my order will not be here until 12/29. They did not even ship it until 12/22,18 days after they charged my credit card. I will never, ever order from this business again.

Ordered a cart - waited 13 weeks and never received. When I called they said they haven't received product; when I asked if they expected to - there response was no idea. When asked why they still had the product offered on the website - response was they don't deal with the website.

I ordered a golf accessory from this company because their website showed a ship date at time of order that was 20 days after the order was placed. A week after the ship date shown at time of order entry, there is no update on their website except "backordered". I sent two emails to the *******@intheholegolf.com address with no response. All I wanted was an update of some kind on what the manufacturer says is the new ship date. As other reviewers have noted, they immediately bill when you place the order, not when the order ships. If I get the product or a response, I will amend this review to keep it fair and accurate.