Their service used to be good about a year ago - then, they switched their "unlimited" plan to a buy it by the month plan... and WE DID NOT GET ANY KIND OF NOTICE ABOUT IT!
So, in May 2018, the device I used for a few years just decided to stop working. I ordered a new one at $49, and they were "kind" enough to put the SIM card in it... the thing is, it took FIVE days to get to my home, and yet they started counting my days of use from the day they took the order - that was already FIVE days I lost out on with the new 30 day plan.
I had tons of trouble with the new device, called them over and over, and finally somebody decided that I needed a new SIM card... in this brand new device that I just received. So, I talked to someone there on July 31, he said I'd have 2G until August 31... but again, the new SIM card didn't arrive for 5 days again, so there I lost another 5 days of the 30 days that I was supposed to have.
Thurs. Aug. 16,2018, we were in NY on the way back to MD - last thing I did was look at how much I had left on my device, and it said 1.5G... I used it to check highway traffic, then on that Fri., Sat. And Sun., I didn't use it at all. So, Mon. Morning, I checked the device, and it said I had used 550 mg, but I couldn't connect to anything. So, here I go again calling, knowing full well that I'd be wasting another hour of my time - yea, that was about it, too. First woman told me I ran out of time and would have to put another $15 on it... use 1.5 G on that Thurs. Ride back to MD? I asked if she could send me an email stating exactly how much use they showed me using since last Thurs., she said she couldn't - I asked for a supervisor, who got on the phone and also said I was out of my use time. SHE told me at 12:30pm on Mon. 8/20 that she would send me an email which would show my usage in the past week... it's now 8 hours later and I have yet to get that email. Not surprising, as any of the former problems I've had and called them with the 'promise' they'd send me something in an email has NEVER ONCE HAPPENED!
I called them back just awhile ago, some guy said whoever told me they would email me my usage data should've never said that because they could not do that... WTF? So he then told me of some website with some kind of legal mumbo-jumbo pdf file, which looked like a bunch of baloney to me.
I am beyond frustrated with this phony bunch of foreign-talking idiots that NEVER give you any kind of straight answer to any problems, of which there is many! This "new" device that they charged me $49 for goes back to them, and if I need to I'll put in a dispute with my credit card company for the lack of usage for something that should've worked in the first place.
Somebody needs to put this company out of business and out of everyone's misery, because they sure have wasted MORE than enough of my time!
I signed up for this service because I can't use my cell for a hot spot... I bought the unit and 2 GB of service to try out... the 2 GB lasted about 20 mins it said I was out of data. Well i had tried to down load a program... humm I figured I'd just I musta did something wrong. Turned it off and put it on the shelf
Well bout 4 months go by and I'm heading out of town and though I'll load it up and use it for my lap top... I bought 2 GB $20,, I watched my usage and after about 1 1/2 hours surfin I was getting close so I shut it off and put away... well I get home and am going through my bank statements,,, I was hit (on auto pay) $19 six times... 5 times in one day How do you use 10GB in one day surfin Craig's list...
I called and they said I used that much data... I have 3 GB on my cell phone and use it for maps and sufin all the time and never even come close to useing all my data... They even tried to keep me by saying I had a 1gb left and I should use it...
I got about 2 hours of use for $160
STAY AWAY FROM THESE GUYS... I CLOSED MY ACCOUNT BECAUSE THEY WOULDN'T CREDIT ME BACK ANY$$$ AND TOSSED THE HOT SPOT IN GARBAGE (pulled the battery first so they couldn't charge me anymore)
RIP OFF COMPANY DON'T BUY!
THEY SHOULD GET NO STAR.