Intelius

I spoke with a representative and found her to be not only professional, but by the end of the conversation I felt she was a friend who was looking out for my best interest. Please tell her thank you.

Dear Intelius,

I had occasion today to chat with Adam on your help line. He was good at his job. I am old. Computers are not my strong suit. Adam walked me through the process of getting into your system and getting the information I needed.

Thank you for having a responsive person like Adam on your team and thank you for having your response people here in the United States.

Warm regards,
Richard Hild
Port Townsend, WA

I was very pleased with the results using this company and just as pleased with the pleasant way I was treated when I needed customer support from Josh a team member. Thank you for the information. Will use this company again if I ever need to search another individual.

I was overcharged and called to let someone know about it and was able to speak with a Bobbie Joe who was very helpful and willing to do her best to help me get my money refunded back. I really appreciate her help in the matter.

Customer service isn't bad. Quick and easy. Needed to do one search. Got some info and that was it lol.

Great service quick with solution and informative I would definitely use this service if ever needed again

I did not intend to sign up for monthly account and billing. I didn't notice until after I had been billed for 3 months. I called and got through to customer service immediately. And then received a full refund for all 3 months that posted within minutes. No drama. Very impressive.

"Intelius provided everything I needed and more. I will definitely use this service again not to mention the professional and courteous customer service I receive.
"Thank you

The person who attended me was great. She met my needs and exceeded my expectations! Wonderful and magic worker!

Whenever Intelius makes an error in subscription services, they correct it immediately and with a generous attitude. I really appreciated the courteous and effective manner in which your representative handled the issue.

I needed to run just one search, so purchased a one-month membership. There was absolutely no pressure to renew, which is very refreshing. I easily found the information I needed. Excellent product and customer service.

Good evening. My name is Lloyd and I just wanted to take a moment of your time to express the great experience we had a moment ago speaking with Nikkole. Let me begin by saying that both of us are completely ignorant as to how your process of gathering and filtering all of the available information out there and narrowing it down to one single person is mind boggling. (yes, I'm old) I found myself in a situation where I needed specifics regarding my sisters affairs and some of her friends that I've never met to inform them of her passing. Some of the reports I got back I knew were bogus and some seemed just wrong. Then Nikkole answered our phone call and our questions. She was so helpful it's silly. Almost as silly as some of our questions. She was super patient and so very friendly. I just wanted to share that there are people that appreciate service of that quality and wanted to praise it. Thanks again and have a wonderful day.

Easy to access and has a lot of information easily accessible. The only downside is their reoccurring membership but they offer a full refund if you're disatisfied with your services. Super informative website

I wrote this already. The 2 ladies at Intelius did a great job getting me hooked-up, but signing up should be way easier on your website. It only took a dumb phone, laptop and baby tablet to get the job done and a good - plus hour at that. Since I can't do the following pictures, my e-mail is *******@yahoo.com - just so you know it is me writing this.

I tried a trial membership with this company and couldn't find out the information I needed which was probably information no one could find out. I do respect the facts that they gave me no problems canceling and they didn't make it complicated and they refunded the small amount of money I put down for the trial membership. It's hard to find companies like that nowadays that have integrity. So thank you for being an honest

I had a subscription issue and he took care of it. His friendly manner was contagious. A real ambassador for your company

The service representative I got was amazing he got straight to the point and help me tremendously thank you very much.

I have been looking for my long lost cousin for a very long time and your company helped me find her. Thank You

I will admit that the Intelius website is fairly tricky. If you plan to use their paid services I would advise you to be observant, cautious and to male sure you read the fine print. The next sketchy thing that this website does is they try to target your wallet. What I found was that regardless of what I clicked on, for example, it always triggered an offer for paid services even if I was purposely trying to avoid any sort of paid services. Another example is, I needed to do a reverse phone number search for a number that continually called and texted me. Yes, you need to create a login username and password to use paid services, so I literally only paid less than $1 for one reverse phone number search. I was disappointed when the results of that search were absolutely zero results. Later, like a couple days later, I got an email from them saying that yes their were no search results for the number and they were refunding my money. At that point I decided it would be a good idea to contact them to make sure and verify that I had not signed up for any service that would bill my card on file. I even made them delete my payment method on file with them.Then, 9 whole days passed by and BOOM a $39.48 charge popped up on my PayPal account! WHAT! Oh no they didn't! Obviously, I called immediately. This is where I was definitely impressed! The kind, polite and courteous woman I spoke with listened to what I had to say and quickly responded with an apology and offer to be refunded right then and there. She assured me that, if I wanted, she would delete my account. Which of course I did. And even then she offered me to use their paid services for 30 days free of charge for the inconvenience. Very impressed with the customer service and support she provided me. That much I definitely appreciate!

Knowledgeable, polite and succinct. Solved problem quickly and efficiently. Problem not only corrected but resulted in a less expensive plan!

Of all places that I try to find information about somebody this is the place to go so if anybody needs to find somebody or their background check this out first thank you so much I appreciate your business

Adam is a great rep. He explained, and helped me discover features in the app that I didn't know existed. I give him 5 out of 5 stars. Went in to app again, and Intelius gets 4 out of 5 stars.

I was angry because I was charged a fee without consent also this felt like catfishing because it kept wanting more money, so deceiving. I canceled after an hour and it was surprisingly extremely easy. I called and it was canceled. The next day I received call from a kind person who wanted to discuss my review so I told him about my experience and was shocked when he not only refunded the 3.99 Not approved by me but the whole fee 29.00. Wow! That is honest. So I do recommend this service wholeheartedly. I do wish There were more information available for me though but I didn't keep paying more fees as it went deeper. I didn't lose any money so I am very grateful.