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Insulation4Less has a rating of 4.7 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Insulation4Less most frequently mention great product, pole barn, and metal building. Insulation4Less ranks 2nd among Building Construction sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
No positive highlights yet
Easy to install. Took me about 2 hours for 4 panels that make up my single car garage door. The side pieces for the edges added more time because of all the small cuts. This wasn't needed but I wanted to cover all areas of the door. Had a slight hiccup with my order since it did not include double sided tape after a few emails to customer service I was sent a roll via FedEx. Shipping was a bit expensive but the overall quality of this product outweighed the approx $60 shipping costs to Staten Island NY.
Product did not arrive at address specified. Had to go pick up in personal vehicle. Shipper refused to refund costs. Insulation for Less provided about a 10% refund. Product not used yet, box of pins damaged, will have to rebox. Can't recommend unless you go get it yourself.
We installed this insulation in a new metal building last fall. It was easy to work with and easy to install on the walls. The ceilings not so much just because of the need to work over your head etc. This fall we have torn down the ceiling insulation and paid to have spray foam put in the ceiling. We could not keep the building warm and when we did get it warm, we had dripping from condensation. I asked for help and they did let me know that somehow we did not have all the holes filled and air was getting in from the outside. I'm sure they were right, but we were not able to fix this problem. I would say over all we are very disappointed in this insulation. I read all the reviews and everyone was so positive so I felt I needed to add a real life fail. Hopefully they will keep this review on the site for future people to read.
Needed extra product on a job, asked for expedited shipping. They shipped within a day, but after 3 weeks I still don't have my product.
I purchased 4 rolls of this product and have installed 3 rolls with no issue. Unfortunately, the last roll is separating and flaking apart. I contacted customer service and was told that this roll must have been exposed to moisture and there was nothing they could do for me. I assured them this product has been stored in an enclosed garage since we purchased it in sept 2016. They responded that it had been too long since our purchase for them to do anything for us. So if you are building and not going to use this product right away DO NOT PURCHASE! They do not stand behind their product.
Summary of case:
1. Customer did not install insulation for over 8 months.
2. Insulation left if plastic packaging.
3. Insulation was exposed to moisture - The moisture was trapped in plastic packaging - The insulation was not allowed to dry.
This issue does not occur after insulation is installed. Proof of the accuracy of this statement is the fact that you will not find more than one or two such a cases reported anywhere (This review site, reviews posted on product pages the BBB etc.). Any reported case includes the following common facts: Insulation was not installed for at least 6 months and the insulation was left in plastic packaging. The consumer may not be aware of the moisture being trapped in the plastic packaging. The moisture can enter via small tears in plastic packaging.
Details of case:
September 10,2016 Order placed
June 17,2017 Customer wrote: " I ordered 3 rolls of insulation back in September 2016. I just got around to installing the last roll and the radiant barrier is falling off the insulation along one side of the roll. Can you contact me back on a resolution.
June 17,2017 Reply from I4L: " Unfortunately your issue has to do with the storage of the material. The insulation was stored in area with moisture at some point in the last 8 months. The moisture was not allowed to dry (product still in plastic bag)."
I am very excited about the product, but was extremely disappointed in the customer service and shipping aspect of the company. If you are a residential purchaser and delivery to a residence, it is an extra charge. Also, as a residential customer, ours went through a different shipping process which was not at all fast as advertised and touted all over the insulation4less site. We based our order on the information off the website and reviews and product arrived much later than expected. Not a good experience at all trying to track down where our shipment was and when it would ever be delivered.
Facts: This order was more than 1800 sq. Ft. Therefor it shipped via LTL. The order was placed on January 19th, it shipped on January 20th - Delivered on February 2nd (9 business days). Tracking information requested on Jan 22nd - it was provided same day. All shipping charges, including residential charges were displayed in shopping cart.
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Facts:
1. Order placed on August 27th, delivered on September 11th - That's 11 business days. NOT 3 weeks!
2. NOWHERE on our website does it state we can expedite LTL shipping!
Unfortunately, businesses are forced to respond to blatant and easily provable falsehoods.