• InstantCheckmate

InstantCheckmate

Overview

InstantCheckmate has a rating of 2.02 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, customer service, and phone number problems. InstantCheckmate ranks 104th among Government Records sites.

  • Service
    80
  • Value
    84
  • Shipping
    29
  • Returns
    42
  • Quality
    71

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 17.6%
Positive
3
Neutral
0
Negative
14
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • However, I still won't recommend instant checkmate...
  • Like the other guy said, they don't need to do background checks on criminals could likely start at home.
How would you rate InstantCheckmate?
Top Positive Review

“Good customer service”

Sat I.
3/23/24

The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.

Top Critical Review

“Overcharged for no information. Worst 5 minute membership”

Rikki E.
2/9/24

I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution

Reviews (337)

Rating

Timeframe

Other

Reviews that mention popular keywords

instant checkmate (43) background check (25) customer service (39) email address (13) credit card (27)
Thumbnail of user sati
4 reviews
0 helpful votes
March 23rd, 2024

The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support

Thumbnail of user fortenberry30649
1 review
0 helpful votes
January 4th, 2024

If I were to buy another subscription from any of the sites on the internet I suggest using a cash app card etc and only the right amount in that account so they can't keep charging. Be sure to turn off over draft pertection. I only purchased one subscription for $29.99 then I added two extra features for $2.99 each. Within 2 weeks I was charged for another $29.99 and multiple charges for $13.99 $7.99 $4.99 $2.99. I've been haggling with them for over a week and don't think I'm getting anywhere. I tried one more. I tried another app for $0.95 for 5 day trial but on the same day they charged me 3 times for total $69.97 I canceled by the time the trial was up. It was bout a week later when I saw the charges so I contact them by email and was told that it's company policy NOT TO GIVE REFUNDS which I think it should be illegal to do that. They said I didn't give good enough reason to warrant a refund as well. I've had it with these companies. Even after I canceled the subscription I still get charges.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you

Thumbnail of user jasons3062
1 review
1 helpful vote
January 10th, 2023
Verified purchase

It's a great tool. Never lets me down. Every background, phone, address search I do returns the exact information that I was hoping for!

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello,

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Instant Checkmate, and we look forward to providing you with our services again in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user ginak194
1 review
0 helpful votes
April 12th, 2022

I wanted to make sure that all my information is correct. Places I've lived are correct. Since my personal information (identity) has been hacked, I didn't want to find out that I lived somewhere else that I've never been to. My last known address in Colorado is correct since I've been off grid since 2017. I will definitely use your app again. Thank you for giving me some comfort.

Tip for consumers:
It’s helpful when doing background check on yourself. You don’t want to be surprised that you lived in another city let alone another state! More information you have, better search you will have.

Products used:
I used instant checkmate

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Gina,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to check up on all your information. We look forward to assisting you again in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user johnd7554
1 review
0 helpful votes
January 15th, 2023

There's this woman I like, but she completely ignores me. I Googled her name, and BINGO! Instant Checkmate was there for me. I was able to find out her present and past home addresses, her phone numbers (GREAT!), her family members, age, birthdate, and more. She won't be able to ignore me for long!

This is THE most comprehensive resource I have come across as far as publicly exposing personal information/doxing. Definitely recommended for unstable people looking to gain an edge in the game.:-)

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello John,
The use of the Instant Checkmate site as a “Great Resource for Stalkers!” is a use that violates Instant Checkmate's Terms of Use. The Terms of Use at section no. 8 “Restrictions" states in part, that:

“In addition to the above restrictions, the Websites, the Related Services and Materials and the Background information Services may not be used for the following purposes:

To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening providing obscene or indecent materials, fraud, identity theft, and criminal activity).
To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual.”

Should you have questions about the use of our products, please contact our dedicated Customer Care Team at (800) 222-8985, or email them at support@instantcheckmate.com so they may best assist you.

Thumbnail of user jeannie04037
1 review
0 helpful votes
April 7th, 2023

Got all info I needed. Put my mind at ease Thank you Also it was kind of fun using this platform Thanks again

Service
Value
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Jeannie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user michaelh5847
1 review
1 helpful vote
August 30th, 2022
Verified purchase

Was able to clear up any misunderstanding that I had with the membership and completely satisfied what I needed.

Service
Value
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Jamike,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user lindar2754
1 review
0 helpful votes
September 14th, 2022

I signed up for the 5 day trial and forgot to cancel on the 5th day. The $37 was pending in my account the next day and the agent was able to reverse it immediately and also offered me a lower price if I didn't cancel. I've dealt with other companies who were not so nice about the exact same thing, so I was honestly surprised that the agent was super friendly and happy to assist me, without any attitude or pressuring. Thank you!

Tip for consumers:
Don't forget to cancel your trial in the 5 day time period! But if you forget, you can call and they will help you out.

Products used:
An online background reporting service

Service
Value
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Linda,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user christinag646
1 review
0 helpful votes
March 23rd, 2022

I needed to find someone so I could serve them with court papers. A whole year later I was still paying and not actively using the service. The customer service I received when I called to rectify my concerns was the best Ive ever encountered in any company Ive ever had to deal with. She listened to my whole story, understood my viewpoint and satisfied my request beyond my expectations. I could not say enough about how helpful she was and how impressed with her I am and I hope her supervisor knows how great she is at her job as well as how greatful I am. Thank you

Products used:
Background check/people finder

Service
Value
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Christina,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team! We will be sure to pass along your kind words, and we look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user thomasw2600
1 review
0 helpful votes
November 16th, 2022

The customer service is outstanding very precise and informational. I would recommend this service to anyone. Thank you all your help.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Thomas,
Thank you for taking the time leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user alexanderb507
1 review
0 helpful votes
May 5th, 2022

Thank you instant checkmate and Paul for helping me out during this process. Got everything I needed while using the app, and Paul made it easy to cancel my subscription when it was no longer needed. Much appreciated team!

Tip for consumers:
Great site!

Products used:
Online service.

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hey Alexander,
Thank you for taking the time to lave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Paul and his team! We look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user davidh6794
1 review
0 helpful votes
March 10th, 2022

The service that instant check mate provides helped find classmates that I had been looking for with ease. Completely recommend this service to others!

Products used:
Information service

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello David,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to track down your classmates! We look forward to assisting you again in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user jr844
1 review
0 helpful votes
August 24th, 2022

I typically don't write reviews like this unless it's a nice piece of furniture or nice piece of clothing LOL however I was pleasantly surprised that Susan was not just friendly she was very thorough and knowledgeable with regard to the process and she made what could have been a very frustrating moment for me quite easy thank you Susan you're a keeper

Service
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello J R.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, and with our Customer Care Team! I will be sure to pass along your kind words to Susan and her team, and we all look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user matthewb1862
1 review
0 helpful votes
October 4th, 2022

I was disappointed with the service, but the lady on the phone sounded like she was very beautiful and forgive me butt only a hotty could have sounded that gorgeous and lively. Keep hiring more hot n sexy ladies peeps, she had a sense of humor and I find that very attractive in a woman.
That's my review, I was only interested in the sexy sounding lady, and I was just satisfied with her service and that sexy laugh of hers ya.
Be safe hot lady, we would have had a fun date, lol no jokes peeps she is probably drop dead gorgeous and probably with an $#*!, forgive my language but I calls it like I hears it.
Call me sexy!

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Matthew,
Thank you for taking the time to leave us your feedback.

Thank you,
Instant Checkmate Support

Thumbnail of user suzannes854
1 review
0 helpful votes
March 29th, 2022

I needed help accessing the report I had filed, and somehow lost, on my computer. The customer service representative was incredibly patient, expert and professional. She walked me through the steps and hung in there while I struggled to accomplish them. She was warm and personable as well.

Service
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Suzanne,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team! We will be sure to pass along your kind words, and we look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user lyricals
0 reviews
0 helpful votes
June 27th, 2022
Verified purchase

Marisa 3099 was super helpful. She was kind, loving and have a wonderful spirit! Marisa made everything easy and she is fast thank you marisa

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Lyrical,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we will be sure to pass along your kind words to Marisa and her team! We look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user deborahb2580
1 review
0 helpful votes
January 7th, 2023

This is the first site I found to be very comprehensive and extensive with information. Quite frankly I don't know what all the hoopla is about regarding customer service. Whenever I have had a concern, their customer service folks attend to the issue immediately with a satisfactory outcome.

Service
Value
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Deborah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our site, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user johnt3284
1 review
0 helpful votes
March 30th, 2022

The person I talked to was very nice and helpful. Thank you for all of your help. Please give this woman a raise!

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello John,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team - I wish we knew the name of the woman you spoke with so I could pass along your kind words! We look forward to assisting you again in the future :)

Thank you,
Instant Checkmate Support

Thumbnail of user leahm451
1 review
0 helpful votes
January 6th, 2023

The person I spoke with went above and beyond. Their customer service could be rated a 12/10! Thanks

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Leah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user charlesd1543
1 review
0 helpful votes
April 5th, 2022
Verified purchase

Re: Polite and provided requested service to cancel subscription

I used checkmate only once, satisfied and forgot that I had a monthly charge. When I received the email invoice and called them, they instantly satisfied my request to unsubscribe.

Products used:
Background check

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Charles,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to assisting you again in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user wanetah
1 review
0 helpful votes
February 23rd, 2023

Great company. The representative (Jennelle) I spoke to today 2/22, was superior compared to the representative I spoke to a few months ago who didn't cancel my service, as she said she would. Jennelle did immediately.as she said she would.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Waneta,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Jennelle and her team! We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user jasonb2544
0 reviews
0 helpful votes
June 27th, 2022

Just called their 1-800 number to clarify a payment and the rep answered on the first ring and offered to combine payments and save me money, which I had no idea was an option. He went out of his way to thank me for my being a loyal customer for years and to go ahead and submit the combined payment plan right away. The searches that I've done over the years when looking up social and professional contacts have given me more peace of mind, and ultimately have provided myself and my family more safety. I'd highly recommend this site for its ease of use, friendly interaction of customer service, and commitment to providing a highly useful product to the web community and beyond.

Products used:
online security background site

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Jason,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user edwardr796
1 review
0 helpful votes
August 18th, 2022

I found the self background check extremely accurate. I needed exact dates for a job interview and the information I pulled from my report was spot on. I got the job and I am extremely grateful that The information provided by InstantCheck was critical to my success. Thanks again for being available and affordable.

Products used:
Background Check

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Edward,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and congratulations on the job! We look forward to continuing to assist you in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user phillipb488
1 review
0 helpful votes
December 4th, 2022

I was very impressed by the amount and accuracy of all the information I had gotten I recommend it for anyone

Service
Value
Shipping
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Phillip,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user teew27
1 review
0 helpful votes
October 12th, 2022

I've been using for years. I basically use it to track old friends, coworkers I haven't seen in years, and birthdays I forgot about. I love it. I used it once on a reverse phone number. Someone was harassing me. Customer service are always so friendly.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Tee,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you've enjoyed using our services, as well as speaking with our dedicated Customer Care Team. Sorry to hear that you were being harassed over the phone before. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

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From the business

The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.

Company Representative

Thumbnail of user nicholask381
Nicholas K.
Typically responds within 19 days

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