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InstantCheckmate has a rating of 2.02 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, customer service, and phone number problems. InstantCheckmate ranks 104th among Government Records sites.
This company responds to reviews on average within 19 days
No positive highlights yet
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
No marriage on anyone I looked up - all had been married; some multiple times. No death information on people that had been deceased for years. Criminal records not complete - knew of multiple convictions on multiple people that did not show up. Address information incorrect in most cases.
Tip for consumers:
Don't use this company.
Products used:
This is one of the poorest websites for background information. It was the first time I signed up for background being curious about others that had passed on. I was able to find more information just doing internet searches without the "in depth searches" of a background website. Would not recommend at all!
The application didn't have what information that I truly needed, so it didn't do me any good. I would recommend they give all the important information that is highlighted and advertised.
Hello Pamela,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The info I obtained form this site seemed to be fine but didn't tell me anything I didn't already know. I did not verify its accuracy. I didn't remember seeing that I had to cancel after I paid a one time fee for a 1 month of service only. You MUST CALL or your will be charged each month and they will not refund your money. I couldn't find where I was told this when I signed up for the site originally and the representative could only show me where in the fine print. In any case seems too tricky to get you to pay more than you thought you were originally. Should be able to cancel right on the site or sign up for 1 month only.
You sign up for basic info data, then they make you pay $5 per person for 'full report'.
Only info standard membership gets is unuseful.
Criminal records cost more $$$$ per person.
Every person I searched, even known criminals, have resulted in 'no criminal record matches...'
Pay more $ to see the real database they have...
Its crap...
This started as a free search and then a 1 month sign up which turned into a 10 month auto charge at 22.86 per month! You must call to cancel, I happen to notice this recurrent charge on my CC way to late. Instant Checkmate should be required to notify it's customers of this recurrent charge especially when they can see that the customer did not use the services for months. Simply bad business and preying on the consumer. I did not want the recurring service at all after seeing the results for my initial searches as you can get the majority of the information free these days with some simple searches. So basically Instant Checkmate you are one big deception and con and will burn in hell appropriately, don't forget your sunscreen ;) ,,!,,
At first I was excited. It claimed it was free, and was instant. It was the opposite. It took me 15 min to fill out the information, and it wan't free! $%^&! It was a cool idea, but it didn't perform. :(
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The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
Hello Susan,
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.