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InstantCheckmate has a rating of 2.02 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, customer service, and phone number problems. InstantCheckmate ranks 105th among Government Records sites.
This company responds to reviews on average within 19 days
No positive highlights yet
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
Tip for consumers:
That they would charge me 3 times and more then $40 more then told
This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.
Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Nothing here that cannot be easily and freely found with Google. Charged more than authorized. Completely disappointed.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
After answering questions totally unrelated to what I was looking for, I never did get the information I sought and paid for. A ripoff! Never again.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Inaccurate information at best, Bullsh******* at most. There was very little information provided and what was provided here was inaccurate and incomplete. Waste of money.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
People I don't know, and addresses and phone numbers I don't recognize were inserted into my information. My marital status was nonexistent, which is a problem because I am trying to date. My daughter's information was totally made up! I wouldn't trust that any information is true since mine was so off. This is a dangerous service!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
Have used this at a reduced rate for more than a year. Not a wise investment. Most of the information is inaccurate and/or completely out of date. Also, ICM's so called 'terms of service' will not allow you to research business associates, (e.g., people you meet in a business setting, whether you have a business relationship or not) (?). Wish I could give this business '0' stars. There are multiple more cost effective competitors. Look around on the internet. JP
Tip for consumers:
Go research competitors in this market segment. There are MANY of them which provide dramatically better service.
Products used:
InstantCheckMate(ICM) is an online search business which 'claims' to provide 'hidden insights' into the individuals search. Most of the information provided is 'wildly' inaccurate, or severely out of date (valid 15 years ago). The organization has extremely poor customer service. The apparent and 'false' high reviews for this service are completely unjustified. There are many competitors in the same market segment, which provide a dramatically better product. In addition, the price is NOT competitive for what you get, and this scam of a business will try to raise the price every month. Apparently, the owner needs funds for his THIRD yacht and SECOND personal jet. The firm is based in SanDiego. Wish I could have given '0' stars for ICM - not an option. Sh*****e of a company.
Hello James,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The only reason I purchased a membership was whe I ran a preliminary check on my deceased brother, they claimed he had over $80,000.00 in unclaimed assets and he left behind a widow and their son. They charged me the membership fee of 28$ and then charged me an additional 4$ for a surprise "download fee"! No further mention was made of unclaimed assets, and every job listed as employment... EVERY SINGLE JOB... was wrong, and there was no record of his correct employment, although they had his address, birthdate, date of death, and phone number. Fraudulent. You will never reach anyone by phone, either.
Tip for consumers:
After you pay your ridiculous membership fee there is a $3.99 fee for downloading each "unlimited report". Dont get sucked in with these parasites. They will lie to you by saying the person you want to search has "unclaimed assets".
Products used:
Person search. Horrible experience. If I could give Instant a lower review I would.
Hello Karyn,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
Absolute garbage! This business sent me a bunch of wrong information and non was beneficial. They also automatically sign you up for monthly service when I thought I was paying a one time fee. Doesn't work save your money.
Hello Jason,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to us at support@instantcheckmate.com and we will make things right.
Thank you
The check gave almost ZERO information. They promised military records but there was nothing. A box popped up when I was putting in info saying there was 0ver 500k in unaccessed funds but in the report gave no finance info at all. Couldn't even give employment or education info even though the person I was checking on had a college degree and worked for the same company over 40 years. Included bogus info on some stranger out in California.
Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I think its a scam i would just go to trust worthy sites like directscreening.com they have a national background search for $16.00. It stays stuck on pending forever.
Tip for consumers:
use directscreening.com its easier and more accurate.
Products used:
background check on myself for a job
Hello Juliana,
Thank you for taking the time to leave us with your feedback. If you are still experiencing any issues, please call our dedicated Customer Care Team at 800) 222-8985, or email them at support@instantcheckmate.com, so we can make this right.
Thank you
I paid for what they promised would be a death notice. They advertise services that they do NOT provide. In fact the service they provide is free information one can obtain on a simple internet search. None of what's in their 'report' is what they claim to offer. Completely fraudulent scam company. Beware! Save your money don't waste it on Instant Checkmate.
Tip for consumers:
Don’t ever use Instant Checkmate they’re a scam and fraudulent company!
Products used:
None of what Instant Checkmate provided is of use. It’s information one can obtain for free.
Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
I used their service mostly to see how much of a scam it could be. Paid up, waited for the results... got the results, they were identical to the free (and inaccurate) info you can find out there on other sites. Then waited to see how long it would take for the unique email address I used only with them to receive spam. 4 months as it turns out, yesterday the spams started pouring into that address. It's not enough that they charge you for info you can find for free yourself, they also profit from selling your info to spammers.
Tip for consumers:
If it feels like a scammer's site, it probably is.
Products used:
Phone number search
Hello Paul,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
$30.00 wasted. They gave me practically NOTHING for information. I'd give them a zero star if I could.
Tip for consumers:
Don't waste your time or money.
Hello c d.,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
We put Accurate information in and found absolutely no new information that we were looking for. We put the same information on fastpeople.com and US phone people.com and melissa.com and go way more information from those websites. Instant checkmate is a scam scam scam I had it for two hours and they will not return my money bother with this they probably just want to collect information.
Tip for consumers:
No matter how much personal information that you know about yourself and put in this website cannot find accurate information about your past. What they give is no more than what you can look up yourself on US phonebook or fast people search
Products used:
None
Hello Julia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Outdated information, I was in the military and there was reasons for putting someone with my knowledge under a watch list, however, I am no longer enlisted and I verified through another source that I am not on a government watch list but this site claimed I was and by making a account it would show me some details associated with this record, NONE were shown but yet stated they would be,. Hmmm, just got reeled in to what I am now realizing is a scam.
Don't be stupid, avoid InstantCheckMate.com or pay and get outdated useless crud on yourself or someone else.
Your money so whatever
Tip for consumers:
Don’t waist your time or money with this company, there’s much better out there
Hello Nick,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I looked up myself and found out that I used to live in two states I have never even visited, have a criminal history and my report is so disturbing that I need to be at least 18 y.o. To view it. On top of it I am on the Government watch list, but I guess they are looking for me in those two states of my imaginary residence. Well, it's good to know.
Hello Kira,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
$31 + to find out that the person I was looking for was my dad and he had a wife.
Yikes, I've know that for 72 years.
Absolutely no school, military service or job related information.
Beware!
Products used:
None, Instant Checkmate is a rip off!
Hello James,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
You can find out more information just doing a Google search and looking at the white pages. This was so stupid and such a waste of money. They obviously must have fake good reviews. No arrest records persons been arrested six times doesn't even have the persons birthday. I can find that out for free on white pages and regular google searches. You would think $35 would actually get you information. The site has you waiting forever as if its actually pulling up information on someone.
How is this site legal its a scam.
Hello Claude,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
Useless - no information - DON'T WASTE YOUR MONEY! All information in these reports can be found for free online. And the reports are extremely limited - almost every section is empty - no marriages, no financials, criminal backgrounds are a joke - basically all you will see is speeding tickets. You will receive social media accounts, however they are all old ones and just the ones you can easily find yourself by typing a name in the search bar. The address section is basically the white pages you can use for free. And these reports don't even tell you when people are dead.
Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
IT HAS BEEN MORE THAN SIX MONTHS SIMCE I BRIEFLY ENTERED A SINGLE SEARCH FOR SOMEONE, WHICH I DID NOT USE AND DID NOT PURSUE. I NOW GET ANYWHERE FROM FIVE TO FIFTEEN ANNOYING MESSAGES FROM INSTANT CHECKMATE EVERY DAY ABOUT THIS. GO AWAY "CHECKMATE!" PLEASE LEAVE ME ALONE!
Tip for consumers:
NEVER USE INSTANT CHECKMATE. THEY WILL PESTER YOU FOREVER!!
Products used:
NONE!!
Hello David,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.
Thank you
You people make me sick. You listed a man who I'd a sex offender at my address who never resided here then tried to lie you couldn't do anything about it. Told me to call the police WHICH we have! You're putting innocent lives in danger! And should be ashamed of yourself!
Tip for consumers:
Don't obviously they're a sleezey company
Products used:
None they put me and my family in danger listing a sex offender at our address who doesn't reside here and won't take it down after they said they would
Hello A D.,
Thank you for taking the time to leave us with your feedback. Please send us an email detailing the issue at support@instantcheckmate.com and we will further assist you.
Thank you
I was notified my email and password was stolen from using this site. They have had a security breach of customer information and have failed to inform those who were affected. My cc company just sent me a message my email and password was for sale on the dark web. I have a monitoring service and they know here it came from
Tip for consumers:
Customer service rep lied to me on phone telling me there was a customer notice online about the data breach. There. Was nothing.
Hello Kate,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.
First off, great intro on the website because it looked very promising. Actually signing up for a subscription for their $5/mo membership turned our to be confusing online. Upon being close to giving up because of a 5 hour wait for my membership to go through, mysteriously the fee dropped to $1.99/mo. Finally fighting through the difficult website signup procedure, I tried a search and SURPRISE, upsell to $35/mo. On top of that, when testing it to see if me, myself and I could be searched, I got zero results. Yeah, me who lived in one place 20 years, with mortgage, jobs, emails, phone numbers, USA citizenship, marriage, kids, bla bla bla. Yeah, no result. I cancelled immediately and SURPRISE again, they charged me the full $5 anyway. Complete rip-off. Useless scam website.
Tip for consumers:
Better to use another search investigation site like maybe truthfinder, which i personally found is not perfect but works to a certain extent.
Products used:
nothing of value
Hello Alfredo,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.
Thank you
Identifying my contacts with people I never met or spoke with in any way, yes, I had lived in an apartment with neighbors whose last name may have been the same as mine, but I never met these people as I was involved writing and playing my piano. Other erroneous information about me also I located. As far as my husband, whose first and last names are common, checkmate crossed him not only with a lawyer whose first and last name were the same as my husband's m, but so much erroneous information was included that I concluded that vip records prior to about 1990 were ignored, perhaps because many agencies do not maintain within reasonable access such old records. Many people and organizations clearly have used the internet to gather vast arrays of files and information that ignores older files in order to gather earnings. Inaccurate, in fact shockingly erroneous information that I witnessed of this background checker is the reason that many people no longer trust the internet.
Hello Cynthia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
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The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you