• Instagram

Instagram

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Overview

Instagram has a rating of 2.31 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention customer service, social media, and community guidelines problems. Instagram ranks 110th among Mobile Applications sites.

  • Service
    158
  • Value
    142
  • Shipping
    113
  • Returns
    108
  • Quality
    142
Positive reviews (last 12 months): 20.8%
Positive
10
Neutral
1
Negative
37
184
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There just terrible at customer service that's all and actually taking reports serious
How would you rate Instagram?
Top Positive Review

“It made targeted marketing more easy”

Rida R.
11/19/23

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Top Critical Review

“Wanted to like”

Zeida R.
3/5/24

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Reviews (479)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user tamarar238
11 reviews
1 helpful vote
January 27th, 2023

El estacionamiento es incomodísimo, pero el local es acogedor y todo está muy bien presentado; extremadamente limpio y organizado. Absolutamente todo lo que probé es exquisito, excelente sabor y calidad; sobre precio pero vale la pena darse el gustito. El servicio puede mejorar un poco, pues cuando entré pasé a las vitrinas para ver las opciones mientras atendían a una dama, entonces me dijeron que la fila era al otro lado; me dije que lo sabía, que era la 1era vez que iba y estaba viendo qué ordenar, a pesar de eso volvieron a preguntarme varias veces qué iba a ordenar, cuando le indiqué que aún no sabía. Yo tratando de decidir lo que quería y ella ajorándome.

Tip for consumers:
Ir dispuesto a gastar, pero vale la pena darse en gusto.

Products used:
Focaccia

Service
Value
Quality
Thumbnail of user cambriaw2
1 review
0 helpful votes
May 19th, 2022

I'm almost at the point now where this company meta has purchased both Instagram and Facebook but yet all they're doing is collecting money and not actually helping the people that are making the money there customers their users… Give us customer service or chances are in five years you'll be a thing of the past for social media platform that actually gives their customers and user support! #dobettermeta.

I've been hacked twice on my Instagram account in less than 24 hours and yet somehow the Instagram algorithm allow this person to change my email three times in one freaking day and never confirmed with me once! This isn't right! If you can't protect your users and their identities and the ability for someone to use their identities on your platform and you have no customer service for people who get hacked?! Greedy bastards!

Thumbnail of user stephaniea1170
1 review
0 helpful votes
June 7th, 2022

My daughter was bullied on Instagram through message. I posted to share with everyone and you guys took it down bc the pictures look real. I'm trying to make aware to others to watch for people like them. Theirs no need for that. I understand your trying to do your job but at the same time your not. I'm truly trying to help others like my daughter that these people don't deserve the time or day. Saving lives matter don't you agree. These photos need to be shared so others are aware. I'm tired of social media protecting these types of people. Wonder why people take it into their own hands. I would be appreciate if you take this person account away.

Thumbnail of user suprajar1
1 review
0 helpful votes
June 9th, 2021

Keeping the account public means every person is feeling that they could write any bad comments, I have noticed that many of the people are using abusive language and making very bad comments on actresses posts and creating fake accounts on their names and posting the bad images of heroines in their accounts. Any person who make such comments should be taken into action.

Thumbnail of user nicoleg791
3 reviews
0 helpful votes
May 25th, 2021

Applicazione utile e che intrattiene, purtroppo ci sono molte persone che tendono a rovinare l'app commentando o attaccandoti e molte delle cose su instagram sono false. Le persone fanno di tutto per apparire e questi Social sono diventati una dipendenza. Io utilizzo quotidianamente instagram per parlare con i miei amici e per tenermi aggiornata sull'attualità. Applicazione utilissima ma bastano poche persone a rovinarla!

Thumbnail of user saiarahfolk1
1 review
0 helpful votes
May 1st, 2023

Instagram keeps loging me out then disabling my accounts i have like 100 different accounts now even when i send the picture to confirm.

Thumbnail of user ozzyh1
7 reviews
5 helpful votes
May 23rd, 2019

Some people like this network so much... I use it during eight month and still don't understand it. The interface is uncomfortable. Facebook is better I think.

Thumbnail of user davidc1669
1 review
1 helpful vote
April 30th, 2019

It fulfills it's purpose but appears to be totally unsupervised- having recently been the victim of attempted fraud through an instagram contact that turned out to be part of a Nigerian gang but masquerading as a high profile surgeon, it is clear that security levels are low.
Add to this that it is virtually impossible to talk to anyone or make an appropriate complaint and you have the perfect criminal playground.

Thumbnail of user evef10
1 review
0 helpful votes
June 21st, 2019

I have been using Instagram for 7 years and loved it. My Facebook was hacked back in February and because my Instagram was linked to it, my account was affected too. I sent numerous emails to both Instagram and Facebook with screen shots of what the hacker had done with no response from either. I was able to create a new Instagram account, but cannot use the app. The website is not user friendly at all and you lose capabilities of the app. It's sad that I can no longer use a social media platform that I really enjoyed because they refuse to respond or help with something that their own security failed.

Thumbnail of user ahsanm3
1 review
1 helpful vote
November 24th, 2017

Instagram app is amazing. But the website version lacks many key features like the ability to DM, reply to stories, upload posts etc. Hope we could see those soon!

Thank You,

Thumbnail of user owenh41
1 review
2 helpful votes
February 15th, 2019

Multiple times I've attempted to follow new people I've met and was blocked from doing so... very annoying as I report the error and it takes days to change that error. Also I often get different languages pop up on explore page and when I use the translation it is very poorly done(can't understand what they mean).

Thumbnail of user chrisa345
Chris A.
3 reviews
8 helpful votes
June 23rd, 2018

I mean, I have problems there (my accounts are "potterenta", "Chemicals_Hurt", "aeshtoek", "the_adventures_of_tintin1" but I don't know where that one is and "iciahsa" and you'll see what happened in my post on "aeshtoek") and it keeps saying "give us your phone number", "your account violated the 441 rule" when it didn't mean to do anything wrong and "suspicious log in" when you try and get to your instagram and its a good place but some inactive accounts need to be deleted and gone and there should be a thing where you press a button that says "keep account permanently" so you can't delete your account and you have it permanently or if you make an account first you keep it permanently so it can't be deleted AND you have a thing where it says "you can log in anytime without phone number and suspicious log in and your account won't violate anything forever" or just something like that <3

Thumbnail of user patrickj21
7 reviews
20 helpful votes
November 2nd, 2014

Don't understand adoring of this site, I mean adult people. Here you can see only little children, who share twenty same pics of their duck face or something else. Well, sometimes pics are funny, so I'll add 3 stars

Thumbnail of user hanadia
8 reviews
19 helpful votes
April 10th, 2014

All my friends recommended it for me, so i created an account to try it. I don't feel it's that unique, but not bad at all. No harm of exploring these social apps or websites, but i'm not a fan for instagram so far.

Thumbnail of user johnw189
2 reviews
3 helpful votes
March 2nd, 2014

Taking pictures of every place that you go and pasted it like every 5 minutes for everybody to see but I guess the younger generation like that kind of stuff I thought it was averaged

Thumbnail of user andrewr113
2 reviews
6 helpful votes
May 26th, 2017

Instagram used to be amazing. Not sure what happened during the last one or two years but I am not a big fan of it anymore. Hardly use it to be honest. Just my 2cents.

Thumbnail of user markd123
7 reviews
39 helpful votes
January 14th, 2016

I used to LOVE, LOVE and LOVE Instagram but with this flood of advertisment now i don't even open it so often as i used to. It's just annoying as F! Just like on FB! Zuckerberg, better change something soon or you'll loose a lot of customers.

Thumbnail of user lilliyak
24 reviews
62 helpful votes
March 26th, 2014

I can understand people, who love Instagram. Instagram shows level of love to yourself. Many of my friends have accounts and plenty of photos, selfies in the cafe shop, in the night club and even in the toilette :) Its doesn't work with me. It just not my service. I tried to use it for my business. It is useless. You can not open links in Instagram. Social for fun maybe, but 90% of this its about: Look! How nice i am. Look, how sexy i am. and so on.

Thumbnail of user walaas1
1 review
1 helpful vote
November 24th, 2016

It was the 1st experience to me to promos on instgram, it was great trying Noworriesbot agent was helpful and he kept answering all my silly questions till the end, waiting for the results through out the month

Tip for consumers:
should be tried

Thumbnail of user sams243
22 reviews
212 helpful votes
January 31st, 2016

I hate the fact that you can only use it haveing a mobile or tablet. I think it is a great idea but I will start using it once they allow desktop users as well.

Thumbnail of user elizabethb56
3 reviews
16 helpful votes
October 4th, 2014

It's pretty good for social networking. It was recently bought by facebook, which is bad for its reputation. It also records your location and lets other people using things like pixsta (a client app for browsing instagram) to know when you are near them. Making it easier for stalkers to stalk you. Also their website sucks and has always sucked.

Thumbnail of user claram46
3 reviews
9 helpful votes
April 19th, 2018

Instagram is great and all when you are taking photos and sharing them online but there should be a button that says "will you hurt anyone with this post?". A lot of bullying happens because of instagram I have had an experience myself "your username is too long" oh my gosh you look like garbage in this photo" "just stop trying..." Instagram should be for pictures not for bullying...

28 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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