We’re in this together! Stay safe with our COVID-19 guide

  • Bookmark


Ratings On Other Platforms

trustpilot logo
1.3 / 5
better business bureau logo
Better Business Bureau
1.1 / 5
Corporate Values


Instacart has a consumer rating of 1 star from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Instacart ranks 96th among Grocery sites.

Positive reviews (last 12 months): 0%
View ratings trends
How would you rate Instacart?
Top Critical Review

“Horrible in Florida”

donna c.

When I order up north no problem but Florida been 2 days still once again they will probably cancel me today 2 hour wait on phone

See critical reviews

Reviews (4)




5 reviews
121 helpful votes
April 4th, 2020

When I order up north no problem but Florida been 2 days still once again they will probably cancel me today 2 hour wait on phone

2 reviews
0 helpful votes
September 23rd, 2020

I enjoy the app. I did just however find out the price in the app is what you pay. I assumed if an item was on sale it would just be discounted on the final bill. I understood it would show while you're shopping. So they are now making money on a service fee, delivery fee, and whatever extra they made off of me shopping for sale items and then charging me extra. Hugely disappointed

2 reviews
0 helpful votes
September 16th, 2021

If you think you will save time, THAT's in your dream! Expect to get stuck for 3 hours to answer ‘OBVIOUS' questions that a two-year- old can figure out! AND then, expect to either get different or missing items!

2 reviews
7 helpful votes
May 22nd, 2020

In spite of being able to list one's loyalty cards on the app the cards are not used towards purchases. Today, I lost out on over $20 worth of PC Optimum points that I was hoping for (since I am unemployed and every cent counts right now!) as my loyalty card was not used for my purchase at Real Canadian Superstore. When I brought up the missing points with Instacart, I was told: "You can add your loyalty cards on Instacart so you can earn points or perks from the specific retailer every time you purchase through Instacart. However, redeeming your points or rewards cannot be done through Instacart and you have to make the purchase directly from the retailer." What in the actual heck?! This doesn't even make sense! I have cancelled my membership and will be getting pickup directly from the store in future. I don't know who benefited from my PC points today but, as far as I can tell, this is fraudulent and a scam. You have been warned!

Q&A (0)

Questions? Get answers from the Instacart staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

How do I know I can trust these reviews about Instacart?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Instacart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business