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    Insani24.de

Corporate Values

Overview

Insani24.de has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
1
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How would you rate Insani24.de?
Top Critical Review

“Black Friday at Insani.24.de: I've paid 2 and receive only 1!”

ANDI A.
10/21/20

I was treaty like a stupid people! How is possible to mock a client? Try them and you will understand! I've made an order ( W264432-big mistake) and after 5 days in which I had no sign from them, I sent an email asking to be informed about the delivery. I received an answer: sorry, one of the items you ordered are not in stock and you have to wait 2 or 3 weeks! It was about 2 pieces for a heating system in my apartment, so I asked them to send me ASAP the piece they have. And they send me the item: by ordinary mail, instead DHL Premium for which I've payed for! There are more than 2 weeks from the payment! And I'm staying in a cold house because of Insani! The pack comes after 17 days and... surprise: in the pack was only 1 piece, not 2 as was the payment for! They take the money for 2 and delivered 1! With payment for urgent delivery(DHL Premium) they send it by ordinary mail. It's difficult for me to understand how they think and why they mock me! For me it was the last time I make an order at this company! Worse? Maybe exist, but "Insani24.de" are in "top"! You pay something and receive less! Good job for " Insani24.de"! But is a Police affaire! And court affaire!

See critical reviews

Reviews (1)

Rating

Timeframe

Other

andia11
16 reviews
4 helpful votes
October 21st, 2020

I was treaty like a stupid people! How is possible to mock a client? Try them and you will understand!
I've made an order ( W264432-big mistake) and after 5 days in which I had no sign from them, I sent an email asking to be informed about the delivery. I received an answer: sorry, one of the items you ordered are not in stock and you have to wait 2 or 3 weeks! It was about 2 pieces for a heating system in my apartment, so I asked them to send me ASAP the piece they have. And they send me the item: by ordinary mail, instead DHL Premium for which I've payed for! There are more than 2 weeks from the payment! And I'm staying in a cold house because of Insani! The pack comes after 17 days and... surprise: in the pack was only 1 piece, not 2 as was the payment for! They take the money for 2 and delivered 1! With payment for urgent delivery(DHL Premium) they send it by ordinary mail.
It's difficult for me to understand how they think and why they mock me! For me it was the last time I make an order at this company! Worse? Maybe exist, but "Insani24.de" are in "top"! You pay something and receive less! Good job for " Insani24.de"! But is a Police affaire! And court affaire!

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  • Where is the company located?

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