IndiaCakes has a rating of 2.47 stars from 974 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndiaCakes most frequently mention customer care, delivery charge, and next day problems. IndiaCakes ranks 13th among Dessert sites.
This company does not typically respond to reviews
I search this site on google and placed an order of cakes for my friend bday. They have a lots of cake design. I booked a chicolate truffle cake which my friend likes most. Prices of the cake are very nominal. They delivered cake on time. The customer service is satisfactory.
I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m. When I asked Indiacakes about this, no reply from them. Proof attached.
I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m.
When I asked Indiacakes about this, no reply from them. Proof attached.
Tip for consumers:
Don't trust their service
Products used:
Cake
Please don't use their service. They provide the worst service. The order which I placed was not delivered even after the event date. The payment was done before itself. The customer service is the worst. Without giving proper response they rejected the call from their end. I tried mail call everything possible still no response at all. Also they won't refund the amount in cash. Please don't go for it. It is so humiliating for the person who was planning for a surprise and couldn't do it
Please don't order anything from this India Cakes. Very worst service they provide it just looting the money and not providing the amount back and doesn't even return the money
Products used:
Cake
After completion of payment they are claiming the payment is not done (though I have proff of my transaction)
They provide misleading information to customers. Complete HARASSMENT! They are charging extra for delivery however they are not making the delivery on the particular day.
I suggest do not use this platform at all!
This is a fraud company stealing money from the customers without delivering the cake. Once I made the order I received an email saying I need to make an additional 275 rupees for the delivery and only then the order will be processed. Rs. 575 was taken from my account in April 2023 and now in October 2023 they are still saying they'll contact me in 24 hours and cutting the call abruptly. Very bad customer service, no response to emails and fraud company. Please don't buy here and waste your hard earned money to these fraud people.
Tip for consumers:
Fraud company
Products used:
Nothing was delivered but money was taken
This service appears to be fraudulent. I placed an order for a cake, and despite their website clearly stating that normal delivery is free (INR 0), they insisted on additional delivery charges Rs 250. When I attempted to communicate with their chatbot, it continuously pressured me to pay the extra delivery fees, even though I requested the cancellation of my order. They have left my order in a pending payment status.
Ordered cake and chocolates to be delivered today and the same is not yet received. The shared number is not reachable and the customer support Sunitha and Rohit is not responding
New Style of Scam, Small amounts in big Quantity all across the country, big money scams, fraudulent service, no delivery, see the complaints against them. Manit Nagrani, based in Pune, MH, IN, is currently a CEO at IndiaCakes.com. Is responsible for the Scam. Unfortunately there is no such authority to take action against them. It is our fault and helplessness and dependency also that we get trapped by such website that appear first in google search. I ordered also and not delivered not refund and rude reply on calls and reply on email. There is no proper management and dealing. That shows it only created for scams. I have call records and chat transcript
Tip for consumers:
Its a fake company its policy is to do small amounts scam in big quantity all over the country with proper style
Products used:
Cake
Taking money after that again asking delivery charges and not delivered no reply for mail no customer care answer
Tip for consumers:
Need good service
Products used:
Cake
Don't order from this website... my order was not delivered and I didn't get any refund. Don't order
Tip for consumers:
Don't order from this website
Dear Customer
We have received your non delivery complaint details and will be resolved at earliest
Support
I recently had a dreadful experience with a website claiming to deliver cakes, and I feel compelled to share my experience to warn others. After placing an order and making the payment, my cake was never delivered, and attempts to contact their customer care were met with silence.
To add insult to injury, a day after the expected delivery date, I received an email demanding an additional 275 rupees for a supposed delivery charge. This blatant attempt to extract more money was both infuriating and deceptive. The lack of transparency and customer support left me frustrated and disappointed.
Dealing with this fake website was not only a waste of money but also ruined my special day. I strongly advise everyone to steer clear of this fraudulent service to avoid falling victim to their disgraceful tactics.
Products used:
This is a fraud website to cheat people.
We have ordered my cake, the site promised for the same day delivery, the time had already passed but we didn't receive cake and no information as well
There isnt any proper contact info and on all the given contact information they do not reply
WILL NEVER ORDER FROM THIS UNAUTHENTIC SITE EVER AGAIN AND EVEN SUGGEST YOU ALL TO NOT TO ORDER YOURS
Dear Customer
We have received your non delivery complaint details and will be resolved at earliest
Support
I booked a birthday cake for my father in law through this in 2020. I paid and booked online. Till the delivery time they didn't mention that they don't have delivery in that location. They only said like they have delivery all across India. I tried to contact the customer care they also said like waite delivery people will contact you. Later when I asked for refund they are not responding and still they are sending messages saying pay some more amount and complete the order. And three years later they have send me a message stating that I should complete my purchase and book another cake.Very poor customer care and very bad experience for me from the indiacakes. I won't recommend to anybody.
I have placed an order in indiacakes.com around and I have made the payment. After sometime they have sent an another email asking for extra money of 275. This was not communicated while placing the order. Still I paid since I don't want to miss the cake for my Mom's birthday. But they never delivered the order and nor did they pickup the phone when I called and after 2 days they sent me email saying they will provide me a coupon. What should I do with it? Never ever trust this company.
Tip for consumers:
Please don't use this website
Products used:
Nothing
India Cakes is Fraudulent company. I have ordered cake 21st Oct 2022. After placed my order I received an email that I need to pay additional 275Rs. I didn't receive my order. I tried to reach their number but couldn't reach. I lost my money.
I ordered a cake from India Cakes and while making payment and booking they did not ask for delivery charges later I got a msg link stating to pay 300 as delivery charges which I did accept and asked the to refund the amount but I did not get any refund nor my cake was delivered when called to customer care they response was very bad and rude. I request google to block such websites and not to promote such dirty websites so that people dint get cheated
Tip for consumers:
Please don't get carried away by the reviews,it's a fake website no refund no delivery
Products used:
Food item ( cake)
Worst experience from this company, order number *******, not delivered yet, no refund also.
Never order from this site its fraud
Tip for consumers:
Lost my money
Products used:
Cake
I had ordered cake for delivery on 07 Apr 2023 to my maids 10 year old daughter who lives in Darjeeling after checking the delivery postal code with the customer support team, On 7th April, I received request for additional Rs 250/- as delivery charge which I immediately transferred only to be informed on 08 Apr that the delivery was not possible and I would receive refund. 4 months from now, I have not received any refund and no response to e-mails and customer support is not responding, completely cheated. Fraudulent site, please beware from ordering...
Tip for consumers:
Poor customer service, no response
Products used:
Cake
Fake company... no cake no refund customer care is even bad. Plz don't spoil your day everything is fake
Dear Customer
We have noted your complaint and will check and resolve the same at earliest
Support
They never deliver products (2 times with me). 1 time sent but only half. Worst employees, dont know how to talk. Doing online scam.
SICK AND TIRED OF INDIA CAKES. NEVER DELIVERS. NEVER REFUNDS. THERE IS NO CUSTOMER SUPPORT. NO BODY GIVES A DAMN
Dear Customer
We have received your non delivery complaint and will resolve the issue at earliest
Sorry for inconvenience caused
Support
They are fraudsters... Do not buy from them. They will first attract you by giving you a discount and then once you have placed the order and made the payment, they will ask you to pay more. Even after you pay, they will not deliver or refund your money. I have experienced this myself. This is a fraud website run by CON people. Do not get trapped. Stay away for Indiacakes.
Tip for consumers:
bad service
Products used:
none from them
We hv paid fully at the time of Order… on the Mid day of delivery it's asking to pay More money this not Fair… and their phone not picked up and my que number 1 though… the chat service says they don't work only on Monday onwards till Friday. ( we are at Saturday)… Such Bad Customer Care
This cake Becker Is a very good and awesome Baker I like his cake and here is very best service very awesome cake and very testy I like his cake and I mostly order his cake very fantastic cake in all area beckry very awesome
Dear Customer
Please send us your order no on orders@indiacakes.co.in
We will check and resolve the issue at earliest
Sorry for inconvenience caused
Support
India Cakes is a leading online cake delivery shop offering delicious cakes for all occasions. Browse our wide selection of cakes for fast delivery.
IndiaCakes.com was started in the year 2004 and has completed 15 years of online cake delivery across india to more than 200 cities.
Dear Customer
We have noted your complaint and will check and resolve the same at earliest
Support