• IncrediMail

IncrediMail

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Overview

IncrediMail has a rating of 1.56 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IncrediMail most frequently mention customer support problems. IncrediMail ranks 62nd among Email sites.

  • Service
    8
  • Value
    8
  • Shipping
    4
  • Returns
    5
  • Quality
    9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Do they honestly think a computer (in whole) will last over 10 years?
  • Paid for a Lifetime Premium & Gold Gallery and was told I had to purchase again.
How would you rate IncrediMail?
Top Positive Review

“Broken-hearted to see them go!”

Marilyn M.
3/1/20

I've had incredimail for many years. Yes, at times there was trouble with customer support but I think with the way some people f***up their computers they must have had a difficult time trying to help people. Perhaps they just got tired of trying to help fix errors not of their doing. I am incredibly sad to see them go! It's like losing a best friend... sad, sad.

Top Critical Review

“Gone From Bad to Worst in 2019!”

Iam N.
10/20/19

Unfortunately my wife loves all the bells and whistles this program gives email. Over the years I have bought four different licenses for different machines on our network for IncrediMail. It has always caused me problems trying to keep it going or causing Windows problems but lately it has gone beyond belief! Every time it is started there is a crash message! Started on one machine and the exact same message has now spread to all machines running IncrediMail.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

10 years (6) gold gallery (4) vip support (3) lifetime membership (3)
Thumbnail of user iamn1
1 review
5 helpful votes
October 20th, 2019

Unfortunately my wife loves all the bells and whistles this program gives email. Over the years I have bought four different licenses for different machines on our network for IncrediMail. It has always caused me problems trying to keep it going or causing Windows problems but lately it has gone beyond belief! Every time it is started there is a crash message! Started on one machine and the exact same message has now spread to all machines running IncrediMail.

Thumbnail of user toms641
1 review
19 helpful votes
July 7th, 2018

Have been using Incredimail since 2003 and have a "lifetime" key. This key no longer works because they now charge an annual fee for its use. It is really not "free". Don't bother contacting them as you will NOT get a response. The U.S. Attorney
General should shut this company down. Tell your friends not to purchase or use this product. Thunderbird works just as well if not better!

Thumbnail of user aprilc132
1 review
4 helpful votes
October 15th, 2019

I was a premium subscriber, paying for spam protection until about 3 weeks ago, when my subscription ran out. It said I needed to contact them to renew it. I have emailed them twice about this in the past 2 weeks with no answer. I can no longer use Incredimail. I have over 20 email addresses for various businesses, and I receive 200+ spam emails a week, if not more. I cannot weed through all of this garbage now that my spam protection no longer works in Incredimail. I am switching to Mailbird and will give them a try. I have had multiple issues with Incredimail over the past 2 years, and each time I contact them, there is never a solution to the problem. Save yourself the trouble and get a better email program than this.

Thumbnail of user markl666
2 reviews
3 helpful votes
January 18th, 2020

IVE USED INCREDIMAIL FOR YEARS - I LOVED IT - BEST ANIMATIONS ANYWHERE - I HAVE HUNDREDS OF CONTACTS ETC - BUT - ALAS - IT STOPPED WORKING PROPERLY. I UNINSTALLED IT AND REINSTALLED IT TO SEE IF THAT WOULD HELP. IT DIDNT LOAD - KEEPS SAYING THERE IS AN ERROR - I TRIED CONTACTING THEM - FORGET ABOUT IT - THEIR CUSTOMER SUPPORT STINKS. THEY DONT REPLY. I SWITCHED TO YAHOO MAIL AND OUTLOOK MAIL. I HOPE INCREDIMAIL COMES BACK SOMEDAY - I MISS THEM.

Thumbnail of user davidh547
3 reviews
24 helpful votes
July 3rd, 2018

It appears that Incredimail is now a DEAD PRODUCT.
Many of the serious technical problems have NEVER been addressed.
NO SUPPORT whatsoever!.
NO response to support requests.
NO product updates.
I advise anyone still using Incredimail should step over to another email system (eg Thunderbird) as soon as possible before you get serious problems that THEY WILL NOT HELP YOU WITH.
YOU HAVE BEEN WARNED!

Thumbnail of user nancyr298
1 review
14 helpful votes
June 20th, 2018

I used Incredimail for years with no problems. Within the last year, nothing works right and my licenses/codes don't work. Any contact with them results in an automated email reply about how busy they are. I never get replies. If I do get replies, it's as if they didn't read my initial inquiry and give me info that isn't pertinent to my problem. Eventually is was told I needed the GOLD package AGAIN, so I purchased it AGAIN. I got NOTHING in return, but they took my $$, of course. After over 6 weeks with several inquiries and no replies, I called my bank and my bank reversed the charges for me. I'm done! It's sad because they had a good thing going, but somehow it went bad quickly.

Thumbnail of user ireneh38
1 review
19 helpful votes
January 2nd, 2018

FOR NO REASON IT STOPPED WORKING - WON'T ACCEPT MY LIFETIME REGISTRATION CODES THAT I HAD PURCHASED SINCE 2004! YOU HAVE BEEN WARNED!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karins36
3 reviews
15 helpful votes
August 2nd, 2018

I am a paid user.
In the past they were very serious about helping. Almost immediately.
Now you get an automatic answer, that it is busy and they will come back to you ASAP.

Which never happens...

Crashing all the time. Sorting Folders doesn't work.
(E.g. I have been busy sorting manually folders for hours, only to find out the next day that the Folders were mixed up again)

Tip for consumers:
Quality used to be OK. Like the service.
Now, it is the most awful (even worse than letgo where you at least receive an answer from a real person) CS ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracym277
1 review
8 helpful votes
July 11th, 2018

Stopped working and called in. Got a very very rude person on the phone who ended up only wanting money! Do not use! Scam!

Thumbnail of user jamesb636
1 review
25 helpful votes
January 16th, 2018

I have been a long time user of Incredimail. In fact, I purchased the "lifetime" licenses for both the program and the gold gallery. I've lost my licenses before and all I had to do was contact support and I had them back. Well, it happened again when my computer went down for the count and I had to purchase a new one. I contacted their "support" people and they acted like I was from another planet. Over and over I told them it was a new computer and I could not recover my licenses, but they kept sending email after email telling me to open a file that is nonexistent. I finally ended up purchasing the program again only to find out that neither the program or the gold gallery is for life and they now expect you to purchase the program every year. Please do not support this new company. They are not reputable and have ruined a great program experience.

Thumbnail of user wills73
1 review
14 helpful votes
December 25th, 2016

After years as a one of the most incredibly important / valuable arrows in our relationship marketing quiver, Incredimail has become an incredible abomination, over the past couple of years. Current management is hopelessly incompetent a totally untrustworthy. Someone should by the proprietary rights to the system, at "firesale" prices, and turn this "sow's ear" into a "silk purse" (filled with cash) once again.

Tip for consumers:
Don't even think about subscribing~

Service
Value
Quality
Thumbnail of user rebeccad91
1 review
6 helpful votes
April 15th, 2018

These people are out and out crooks. They charge your account for purchases you didn't make, just out of the blue! Then make it darn near impossible to get a refund for the money they stole. I see I'm not the only one with this problem. Don't authorize ANY payments to these thieves!

Thumbnail of user sherrim30
1 review
27 helpful votes
April 28th, 2017

No customer service at all-Used to be a decent program but it Stinks now! Paid for a Lifetime Premium & Gold Gallery and was told I had to purchase again. What part of Lifetime don't you crooks undestand! You will not see another dime from me.

Thumbnail of user vicb4
4 reviews
21 helpful votes
July 1st, 2019

Been a faithful user of Incredimail from the early days. Used to be a Premium user and the service IN THE PAST was excellent.
Somewhere along the way, they lost their way. No longer a Premium subscriber due to total lack of response to issues and bugs that have found their way into Incredimail over the years. Total lack of support and they are obviously no longer interested in their product or their users.
Gave them 5 stars years back but today would have difficulty in giving this lost company a 1-star rating. Shame because they have some nice features and if only they could find their way back, I would be back in an instant! I can only hope and/or wish for a complete company turn around with Incredimail2.

Thumbnail of user vasosh
1 review
17 helpful votes
December 18th, 2017

What kind of people have taken over incredimail and messed it up so. They just blocked my account because I asked to have my licence code reinstated after all I bought that and it was for life supposedly.(Stay well Clear from these new Sharks)

Thumbnail of user sams534
1 review
11 helpful votes
July 31st, 2018

Files will take over system huge, ugly spyware... use Gmail web, no support they want $$$$$. Gone downhill was good a decade ago... be warned...

Thumbnail of user rolfs3
1 review
25 helpful votes
April 24th, 2017

I've used Incredimail for years without problems. Now I have all the problems these other reviewers have and will uninstall.
Any suggestions on a replacement service?

Thumbnail of user mp107
5 reviews
16 helpful votes
February 3rd, 2017

Incredimail was once incredibly fine but now they stick ads at the ends of your mail outs without permission and receivers do not like it. Also, it embarrasses me that this happens. Otherwise, it WAS fun but the new push to ads constantly is annoying and I now do not use it for mail outs. Until it stops, that's my game.

Thumbnail of user elizabeths217
1 review
5 helpful votes
June 4th, 2018

I have used Incredimail for about 10 years and for the last 3-4 I have said when it comes up for renewal I will change it. So why haven't I? Finding an alternative that is equally priced (multiple email addresses) with spam blocker is not easy especially when you read the reviews and questions previously asked.

Initially it was very good, I didn't even mind paying the annual subscription because it worked but it has never been compatible with any windows product since XP!

You used to get a response to a problem within hours, but not now in fact its easier to get an appointment with The Pope! If you are lucky enough to do so it rarely corrects the problem without having to go back and forth several times until you eventually get someone that does have a 'fix' that works.

I am reviewing alternatives with renewed vigor at the moment, I cannot carry on with this nonsense.

Tip for consumers:
Don't even consider it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlied45
1 review
20 helpful votes
March 11th, 2017

For twenty years Incredimail worked well and was lots of fun. Now it won't download emails and their VIP support is pretty useless. I have spent untold hours over the past two to three months with support persons A and M. I have done everything they suggested. Nothing fixes the problem. I re-installed Microsoft Outlook. The Microsoft technician took control of my computer and set it up. Now I can download all my emails with no problem. And, I don't have to keep spending money over and over with Outlook, as I have with Incredimail. I can't give Incredimail a half star out of five, so I had to over-rate them with one star.

Thumbnail of user suzief7
1 review
4 helpful votes
November 12th, 2019

I have a lifetime membership to Incredimail Premium, which used to include customer support. Then I was told that I could only receive support if I purchased a yearly subscription. I was often frustrated because the answers I got from customer support were canned responses that did not address the actual problem or offered solutions using features that are not even available. For example, I received instructions to use the data transfer wizard is still listed in File menu, but it no longer works. Only after repeated attempts to get a solution, did they tell me that this feature was disabled in the latest version of the program. Lately, it seems to me that Incredimail has closed up shop but left the lights on so that anyone wishing to use it could continue to do so and I am wanting keep it less and less.
For over two year, I have only been able to view a portion of many emails received though email. Incredimail customer service said they were aware of the problem and were working on a solution. They told me that I would be able to view the entire message if I forwarded the email to myself, which was a hassle. This problem has never been corrected.
Several months ago my Incredimail also stopped saving copies of my sent emails in the sent folder. Incredimail said the problem was with my email server, but tests showed that the problem only existed when I sent emails using Incredimail and went away when I sent emails directly from my email provider.
These problems coupled with the fact that Incredimail only offers customer support if you pay a yearly fee and they never even fix the problems made me start looking elsewhere. I liked having the various stationary backgrounds, cool animations, and cut notifiers. I also feared losing my saved emails. However, I was very tired of all of the unresolved issues.
Recently, I realized that the newest version of Incredimail syncs all of the Incredimail folders with the folders on my email server. This meant that my email server had the same folders and saved emails as my Incredimail. Since my email server mirrored my Incredimail folders, I was able to sync my email server to Outlook.com and all of my folders and emails transferred to Outlook easily. Outlook does not have all the bells and whistles, but at least I can read my messages without having to forward them back to myself and I have a backup of my sent emails.

Tip for consumers:
You would be better off using Outlook.com or any other email program because Incredimail customer support is nonexistent. Even if you pay extra they do not provide any real help. It seems to me that they have given up or they just do not care to fix any problems that arise.

Products used:
Incredimail 2.5

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesa69
1 review
16 helpful votes
January 28th, 2017

Are you paying attention. Incredimail is the most annoying app to have on your computer. It lockup at every click of the mouse. Have to continuously use task manager to shut it down. Appalling! Disgraceful company.

Thumbnail of user jennifers455
2 reviews
9 helpful votes
May 28th, 2018

They sell you things like PLUS or Premium as LIFETIME use codes, then your lifetime use codes stop working!

When you write to support, they COMPLETELY IGNORE what you write and tell you to buy more items!

When you write back two, three or four more times you receive the EXACT same "canned" response.

INCREDIMAIL SUPPORT DOES NOT EVEN READ YOUR MESSAGES, THEY JUST SEND YOU THE SAME CANNED RESPONSE EVERY SINGLE TIME!

Thumbnail of user wandaj15
2 reviews
33 helpful votes
April 6th, 2017

I have used Incredimail for almost 20 years. I loved it up until about 6 months ago. Around that time, I began to have problems syncing my various e-mail addresses.
I have had to start going to each individual site to read my e-mail. Because of all of the extra time I have to spend troubleshooting Incredimail, the fun is gone and it has become a waste of my time. Also, I have been told that most of the messages I send via Incredimail end up in peoples' spam boxes. Several people have asked me to please send my e-mails by some way other than Incredimail. They don't like the ads at the end. It was great for a while; but, it is no longer worth the effort and people don't like receiving it.

Thumbnail of user craigm71
1 review
13 helpful votes
January 2nd, 2016

I also am a life time member until December 2015, new windows update has caused the program to crash. I cannot access my emails, nor get to my address book. I have multiple crash reports to Incredimail with no response. I feel this software is no longer compatible with Windows 10 and I am forced to use webmail. Very disappointed with Incredimail.

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