• AliExpress

AliExpress

Overview

AliExpress has a rating of 2.13 stars from 7,881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AliExpress most frequently mention customer service, credit card, and tracking number problems. AliExpress ranks 428th among Wholesale sites.

  • Service
    1429
  • Value
    1342
  • Shipping
    1374
  • Returns
    1229
  • Quality
    1287

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 5.9%
Positive
32
Neutral
11
Negative
496
1552
See all photos

What reviewers want you to know

Positive highlights

  • Make sure to always read sellers reviews and you will have a great shopping experience.
  • Please enter at least 100 charactersPlease enter at least Please enter at least 100 characters

Critical highlights

  • Bad decision …… Zero customer service because they are only salespeople.
  • Post office confirmed no packages delivered and yet aliexpress still would not refund my money.
How would you rate AliExpress?
Top Positive Review

“The best”

Nikita g.
3/13/24

I recently purchased a phone from AliExpress, and I must say, I'm pleasantly surprised by its quality and performance! The design is sleek and modern, and the screen resolution is impressive for the price point. The camera takes stunning photos with vibrant colors and crisp details. Despite being an affordable option, the phone feels sturdy and well-built in my hand. I appreciate the fast shipping and excellent customer service provided by AliExpress throughout the buying process. Overall, I highly recommend this phone to anyone in search of a budget-friendly yet reliable device.

Top Critical Review

“AliExpress is Pure Trash & Scam”

L A.
12/27/23

AliExpress is my worst fear in online purchasing. I waited about 9 weeks to receive my items, nothing ever arrived. So I filed a complaint with PayPal and got my money back. After I made the initial order, AliExpress kept bombing my inbox with offers and deals, but never a single update on my purchase. If not for PayPal, I probably would have lost the $2,300 that I paid AliExpress. I can't explain how they're still in business. Just stay away from AliExpress and save yourself the grief.

Reviews (7,881)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (805) post office (126) buyer protection (266) credit card (213) shopping experience (50) 100 characters (6)
Thumbnail of user la275
1 review
21 helpful votes
December 27th, 2023

AliExpress is my worst fear in online purchasing. I waited about 9 weeks to receive my items, nothing ever arrived. So I filed a complaint with PayPal and got my money back. After I made the initial order, AliExpress kept bombing my inbox with offers and deals, but never a single update on my purchase. If not for PayPal, I probably would have lost the $2,300 that I paid AliExpress. I can't explain how they're still in business. Just stay away from AliExpress and save yourself the grief.

Products used:
Nothing was ever delivered

Thumbnail of user seanf647
1 review
1 helpful vote
February 29th, 2024

I had an awful experience with AliExpress. The goods I ordered never left China; the delivery having been cancelled by the supplier. I requested the refund that should have come automatically. Customer Service were all sugar and sweet (lots of "Oh dear") but did not meet my expectation for an immediate refund.

I will never deal with these people again, and I recommend avoiding this site... there is no recourse when a problem occurs.

Service
Shipping
Returns
Thumbnail of user echog11
AliExpress C. – AliExpress Rep

Dear customer,
Thank you for sharing your feedback. We're sorry to hear that the delivery having been cancelled by the supplier. We encourage you to contact the seller directly for any shipping issues.
If not resolved, you can apply for a refund by opening a dispute before your Buyer Protection expires. If your Buyer Protection is about to expire and you still haven't received the order yet, we invite you to contact our team. If you ever need any more help, don't hesitate to contact us through website (https://so.aliexpress.com/s/ByrCmn?). Thank you for your patience and for choosing to shop with us.

Warm regards,
AliExpress Team

Thumbnail of user joanneb1017
1 review
2 helpful votes
February 22nd, 2024

Don't bother wasting your time ordering from AliExpress! The first problem I had was not being able to contact anyone, including the seller, until Feb 17. At that time I received a reply apologizing for delay and order would be processed ASAP. Today, Feb 22, I get a notification that my order was "closed" and refund issued. No explanation why they closed the order. My assumption is that these items are just props to get you to order so they can "borrow" your money for a few weeks! Someone tell me I'm wrong

Tip for consumers:
That you were never going to receive your order. They will refund your purchase but have had access to your money for weeks.

Products used:
Nothing

Service
Thumbnail of user kh586
1 review
11 helpful votes
January 22nd, 2024

I bought 2 hello watches Black Friday they both took a long time to come. They were Christmas gifts they both went out in January just stopped coming on. I contacted Ali who stated I have to contact the seller directly which I didn't understand why was that my problem. I asked who to contact for the sellers and got nowhere. Needless to say I'm stuck with 2 broken watches worth nothing.

Tip for consumers:
Don’t recommend

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnfalkenthal
1 review
1 helpful vote
March 7th, 2024
Verified purchase

I ordered an item, it took forever to ship it, finally notified that it was "delivered", but I got no item. Great. Contacted customer support which was absolutely useless, their answer was "just wait another week". They finally came back with "file a dispute" except there is no option to dispute delivering to wrong location (and yes, my shipping address was 100% correct on the order). I will never use them again, just stick with Walmart or Amazon for your online shopping needs.

Products used:
none, my item never arrived

Thumbnail of user mikg8
1 review
29 helpful votes
March 2nd, 2022

The shipper "combined orders" when I had 2 orders open on different dates. Only one item arrived, the other was missing from the combined box. It was impossible to get a refund for the missing items because the order was marked as delivered to my address even though only 1/2 the order was in the box.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthias839
1 review
77 helpful votes
October 24th, 2020

SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.

Thumbnail of user earlg114
2 reviews
5 helpful votes
June 12th, 2023

While the prices are a bargin make sure you are going to keep the item,trying to return/refund is impossible it's like they make it so inconvenient they want you to give up,also descriptions are not always accurate, they will advertise 2 bicycle tires send you one but picture shows 2 and says tires,they said they show 2 tire to show they have 2 sizes,BS! Just recently I tried to give them another chance I ordered a tube guitar bass overdrive, while it sounds fantastic on guitar on bass the bottom end is completely sucked out, advertised as guitar bass overdrive but useless on bass,sent a message but so far no reply I think I'll stick to Amazon,Ebay and other U.S.based supplier's.

Thumbnail of user davida697
3 reviews
38 helpful votes
November 1st, 2023

Purchased a Halloween costume from them but it never arrived. Instead, they sent me an email saying it was delivered. There was no photo of it at my door, and no delivery footage of it on my door camera. I could not get a hold of Aliexpress. Their phone number leads nowhere. The seller would not respond to multiple messages. I filed a dispute on their chat page and they sent me their final solution which was "No refund." This company is a scam. Buyer be ware!

Tip for consumers:
They are a scam. They take your money and send nothing, then refuse to refund you and you are left with no options or means of contact to state your case.

Products used:
none

Service
Value
Shipping
Returns
Thumbnail of user s9chairperson
1 review
24 helpful votes
October 26th, 2023

1) Received an incorrect product that did not work as advertised. Ali Express then gave me a run-around when I asked to return the product for a refund. Then refused my request.
2) Three other products I purchased were not delivered.
A refund request was accepted in writing for one of the undelivered products, but not actually given.
I will never buy from Ali Express again and warn others to avoid doing business with them. The chances are good that you're going to get ripped off.

Tip for consumers:
Be prepared to write off the money you spent for a wrong or not delivered product purchase and forget about any returns or refunds.

Products used:
Electronic component

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenm522
36 reviews
44 helpful votes
February 20th, 2021
Verified purchase

AliExpress is a tricky website to shop. You get budget friendly versions of some of the expensive, trendy clothing items, but quality, ship time, etc. can all depend on the seller. You HAVE to do your own research for each and every shop you buy from, and also check reviews from other people for quality, sizing, more accurate ship time, and those things. It will take a while to ship no matter what (I think my items took upwards of 2-3 months), because as far as I know, and at least to the United States, it comes cargo. I did get some quality pieces, and I'm overall happy with what I did get, but I spent a long time looking into each "seller" I bought from. I only had issues with one, where I received a dress I didn't order instead of the one I did, and I was refunded and got to keep the other dress, and although I never did end up getting the one I originally ordered, I wasn't out any money and actually got something for free out of it. I do recommend paying with Paypal, as I did, because they will protect your purchases if anything does happen and the seller does give you a hard time. Actual clothing and item reviews are on my Youtube channel, where I give my further honest thoughts about my experience.

Tip for consumers:
Check reviews of each seller as well as individual product reviews, do not buy a product that doesn't have reviews or reviews that include pictures.

Thumbnail of user ggtz702
1 review
6 helpful votes
January 31st, 2024
• Updated review

Bought a couple of SSD drives (4tb) (8tb that I never received) but the 4tb drive will format. Been running for days and finally failed. I tore it open and discoverd it had 2 micro sd cards. Not a true SSD by far. Complete junk. Stay away from these people. They sell junk that is not what your expecting to get. Returns...what a joke. These people are nothing but a rip off artist. Could not leave any good news about them what so ever.

Products used:
SSD drives that are totally junk. Opened up one, and it’s nothing but 2 micro SD cards. Total waste of time.
Nothing but junk. Ripped off again. Learned my lesson. Stay away from this company. Returns...well let’s say that that's impossible.

Service
Value
Shipping
Returns
Quality
Stay Away from AliExpress
January 10th, 2024
• Previous review

Did not get what I ordered. I ordered an 8tb SSD drive...they sent me (2) 4tb drives. No response from the seller. No response from AliExpress. NEVER will any business with them ever again. I'm warning you, buy elsewhere. This site is not safe and they don't fulfill their obligations.

Tip for consumers:
Did not get what I ordered. I ordered an 8tb SSD drive...they sent me (2) 4tb drives. No response from the seller. No response from AliExpress. NEVER will any business with them ever again. I'm warning you, buy elsewhere. This site is not safe and they don’t give a crap about its clients.

Products used:
SSD

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariel831
3 reviews
10 helpful votes
March 21st, 2023

Pure adorable!
I am very glad that they ship goods to Australia in principle. And all the more pleasantly surprised that our mail has not lost a single parcel! But it is worth reading the reviews more carefully, and preferably with a photo.
Thank you ;)

Service
Value
Shipping
Thumbnail of user jorgbokkie
1 review
3 helpful votes
January 5th, 2024

Al maande in de klins met aliexpress zij hebben diverse pakketen bij elkaar gedaan en zijn ze kwijt en zij kunnen het zien maar geen geld nu weer een half pakketen en aliexpress zeggen het is toch geleverd zo werkt niet pakket is kapot en half 0 sterren ik raad iedreen temu aan als je bij aliexpress het product niet gevonden krijg spreek de seller er op aan krijg je link kun je het bij temu kopen vaak is veilig er beter voor u zelf en veel sneller

Tip for consumers:
ga allemaal naar temu

Products used:
Bricks auto radio

Service
Value
Shipping
Returns
Quality
Thumbnail of user chihwen.shieh
1 review
7 helpful votes
February 7th, 2024

This was from my painful experiences of several cases that I ordered from Aliexpress for your reference. The packages have NOT being delivered and asked their supports. The supports kept saying: Yes you will get refund but there are not over the delivering period yet and need to wait. After the guaranty delivering period, they said: sorry for the requests had exceeded the AliExpress protection period and no funds. What kind of reason is that? If you think this kind of customer buying policy is right, then buy thing from them.
Details:
My cases were that I brought on 12/2023 for Xmas and had asked AE customer service in Jan/Feb 2024, which is very current. I have uploaded the evident that shipper Uniuni did not deliver the package and had called the shipper at less 5 times, then I contacted AE to do something and AE did not do anything which are all within delivering guaranty period and end up as "no refund" for 2 cases.The reason that AE asked to wait after the guaranty delivering period was AE would get the money from credit card company and it would be too late to stop the wired money from credit card company. I did whatever I could and I should NOT trust AE customer service! I was customer in AE for 2 years and there have no issue until now. Would this be allowed to happen in any US company?
Notes:
If you have encountered similar situation, please go to https://reportfraud.ftc.gov to file/report as me to let our US federal government know about this!

Products used:
tools, clothes

Thumbnail of user shirleyc1405
1 review
0 helpful votes
March 5th, 2024

I ordered the Human Kinky straight hair and it looked nothing like the pictures. It does not even look like human hair but instead material strands from something. The hair was totally unmanageable no matter what I tried. The hair does not lay right - every time your move your head the hair becomes tangled leaving you to brush and comb every five minutes. Not worth the money.

Tip for consumers:
No

Products used:
Kinky straight hair

Service
Value
Shipping
Quality
Thumbnail of user sheah20
1 review
47 helpful votes
March 5th, 2021
Verified purchase

You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.

Tip for consumers:
Always, ALWAYS keep the packaging. You'll need it if there's a fault or it's not the right item.

Products used:
1 pair of headphones. Would've also been a figurine, but you see how well that turned out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user everettc54
1 review
6 helpful votes
June 22nd, 2022
Verified purchase

My order number was ************** which was placed back in March of this year. My delivery date was supposed to be first week of May. On 4/1/22 I received an email stating my order had been shipped. My order never arrived and I made several attempts to contact selller (GKTools) and AliExpress but all were unsuccessful. I asked for a refund at the end of May. The chat bot told me my refund would come in 2-20 days. It is almost July and I have received nothing. I am clearly being give the runaround.

Update - I will admit when I am wrong. I received the refund within a day or so of when I asked for it. I never received any communication that my refund has completed and I overlooked it on my credit card because it happened much quicker that I was told it would take place. I am disappointed that I never received the product but a refund was QUICKLY given. I will buy things from AliExpress again.

Tip for consumers:
Don’t use. Prices are great until you pay and never receive what you paid for.

Products used:
Never received

Thumbnail of user fredb699
1 review
12 helpful votes
August 3rd, 2021

Aliexpress is excellent for cheap things! I never had an issue with Aliexpress. Refund policy great
I never bought expensive products like large tv, laptops, etc. This will be Stupid for the repairs in guarantee and after.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophis2
5 reviews
14 helpful votes
February 15th, 2024

Aliexpress charges consumers for orders, but when they don't deliver the items, they refuse to refund the money. When we order from Aliexpress with Choice Delivery, we expect a trustworthy and safe delivery of promised goods. We do not expect to pay for something that will never be delivered. Τhe required protection is not provided to the buyer, so the whole system is unsuitable for online shopping.

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasn22
3 reviews
7 helpful votes
March 28th, 2023
Verified purchase

I bought a battery from Alixpress and when the item was arrived and it was not as described. So I filed a dispute and Aliexpress told me to send the item back for refund but there was a catch that I had to pay for shipping charge instead of the seller and the shipping cost was more than the battery itself.
Do not buy anything expensive from Alliexpress or China because returning purchased items could result in high cost and dishonest from one sellers in China. Buy only with EBay or Amazon or reputable Chinese vendors have offices in the USA.

Thumbnail of user dustinh422
2 reviews
5 helpful votes
September 19th, 2023
Verified purchase

This was my first purchase on Aliexpress. Superb price but 4 stars only because the delivery takes too long. I think I will use Aliexpress again in the future, it's very good for small and cheap goods.

Products used:
USB-Dongle for wireless controller (xbox)

Service
Value
Shipping
Quality
Thumbnail of user francescog24
10 reviews
80 helpful votes
August 15th, 2020

"Cheap" site which has low prices, at least until last year. Since one year shipping has an average cost of about 1 euro, while Aliexpress standard shipping goes from 3 to 5 euros. In general all goods arrived at home, despite long times (1 month and more). I don't know why they consider Liege in Italy, it's located in Belgium (when I look about tracking inside this site, they claim goods have just arrived in destination country, but in reality they are in Belgium). Then goods get a long "trip" before arriving in my country.

Thumbnail of user simchristinek
2 reviews
0 helpful votes
March 26th, 2024

Returned goods in one parcel. One order refunded 2rd no. Incompetent customer service. Requested shipping cost refund per instructions when I returned. Ali express higher team replied stating buyer pays despite clear statements on orders saying.othewise. I am starting process of reporting them for breaking consumer laws and will dispute payments with my bank. I strongly recommend DO NOT SHOP WITH THIS SITE

Tip for consumers:
They contradict own policies and none of their helpline seem to be able to help. Actually telling blatant lies and putting phone down when you read out proof contradicting them

Products used:
None. Full refund policy and free shipping policy but now refusing to pay shipping cost. Contrary to their own policy .

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona902
1 review
38 helpful votes
January 12th, 2022
Verified purchase

Jason New Zealand
Never again will i get from here
WISH is way better and safer
I never got my item never got my $ back
I was treated so badly by Aliexpress

Tip for consumers:
Dont trust aliexpress go to WISH

Products used:
Powerbank

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.

Company Representative

Thumbnail of user echog11
AliExpress C.
Typically responds within 2 days

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2.1
7,881 reviews
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