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Incontinence Products Direct has a rating of 4.4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Incontinence Products Direct ranks 12th among Medical Supply Store sites.
My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability). While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man! When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.
tnt is crap - no communications and took 2 weeks to deliver - still haven't received talked with Arthur on the phone today who was very helpful and very good at de-escalating my frustration as I said to him although the products i have purchased are for my 'little brother' with down's syndrome I work as a gp in aged care and intellectual disability and frequently field questions regarding incontinence products hence this order was really a 'test purchase'. Depending on the quality of the products i have ordered I will given your organisation another opportunity but I really am very disappointed with the lack of communication and in particular the inordinate length of time to deliver from dispatch (Arthur reports the packages have been in the tnt adelaide depot since 16/02/2017 according to your records)
My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability).
While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man!
When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.
Pretty good ... but the system refuses to accept that I am a returning customer ... even though it shows my email address and a password!!
It depends on the product also that you charge so much for country residents plus if you have better bulk buy prices?
If there was an issue with the address, courier should have contacted your office prior to delivery not assume another suburb, even though it was my error in putting ibcirrect suburb on profile. Lucky for me the lady at that address where it was delivered was lovely and helpful and contacted you to let you know and then you contacted ne. I then made arrangements to have it collected.
site has a tendency to "loop"; the chatline is (not surprisingly) always monitored immediately although the responses are very good when they come (the maximum delay was an hour). The service is friendly and very prompt and the advice clear and helpful.
Thank you
Had terrible trouble trying to order on sipunday night via internet.
Would prefer site to keep favourites as I order same item all the time.
I am happy with the price and quality of product every time I buy. But there was a huge delay in shipping this time with my products being shipped separately and I was not notified of what is going on. I hope this will not happen again as my experience has always been great shopping with them.
Parcel delivered promptly.Very happy with the overall service. Had some problems with the order as i some how ended up with the order being classified as a pickup(My fault). Had some problems converting to delivery and paying delivery fee. I will have to be careful with the next order as the order form is confusing.
Would have preferred an email to let me know items had been despatched. After three days had to call to check on delay. Would have been helpful if I had been notified that due to no stock there was a delay in despatch. Otherwise all good!
it was difficult , it took me awhile to figure out and that is why i tried to email and called you over the phone
Some of the the site was hard to navigate
ie the create account , and login was not very noticeable
it was easy to use when i get the product and how fast it takes to get it will tell me if I will keep using you guys
FIRST TIME SHOPPING ONLINE ..a little confusion with navigation but got there in the end. Thanks Arthur recent phone conversation. Barb.
Very easy to navigate around site and place order.
Hopefully I won't have a day like last time on delivery.
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