Incontinence Products Direct has a rating of 4.4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Incontinence Products Direct ranks 11th among Medical Supply Store sites.
My first time on your site. If I like the products I will become a regular and promote you widely in my networks (aged care and disability). While the overall sizing is good, there seems to be not enough room for the bum, even ones that are not excessively large - more to do with the design. Probably designed by a man! When I have used the product it made me think that I should try the premium level products. Curious to see how different they may be.
tnt is crap - no communications and took 2 weeks to deliver - still haven't received talked with Arthur on the phone today who was very helpful and very good at de-escalating my frustration as I said to him although the products i have purchased are for my 'little brother' with down's syndrome I work as a gp in aged care and intellectual disability and frequently field questions regarding incontinence products hence this order was really a 'test purchase'. Depending on the quality of the products i have ordered I will given your organisation another opportunity but I really am very disappointed with the lack of communication and in particular the inordinate length of time to deliver from dispatch (Arthur reports the packages have been in the tnt adelaide depot since 16/02/2017 according to your records)
The Site said free shipping for Metro area but I was charged for shipping and when I pointed out that you web page says free shipping I was told it was a mistake and thanks for pointing it out and was still charged. Not a great service for a new customer.
The website is not as user-friendly as it could be ... I have difficulties every time (oops ... perhaps it is me!)
Thought item that was ordered on Friday afternoon would arrive Monday maybe Tue but was delivered on the Wednesday.
Delivery says 24 to 48hrs. Delivery came from Melbourne to Werribee.