• IMVU

IMVU

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Overview

IMVU has a rating of 1.29 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 14th among Virtual World sites.

  • Service
    35
  • Value
    30
  • Shipping
    19
  • Returns
    23
  • Quality
    33
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
26
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Their customer service is dreadful, it's kind of non-existing.
How would you rate IMVU?
Top Positive Review

“Good way better then Second Life”

Rose L.
5/5/22

Give some free credit so we can buy stuff and look better. Less expensive stuff for to look good then second life. More support from imvu. Recommended. No need to pay for land and can have many room as possible.

Top Critical Review

“Restricted my account over getting free credits”

Atiya C.
2/24/24

IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.

Reviews (110)

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customer service (18)
Thumbnail of user crystala59
3 reviews
12 helpful votes
September 14th, 2018

I've had an account on IMVU off and on since the client first started. It was never intended to be for children or young teenage base. Originally known for its virtual reality and the ability to date others (Instant Messaging Virtual Universe) IMVU is just what it sounds like... envy. Since growing with the client, I've noticed it has quickly sunk through the site being slowly directed to a young audience. How did it get to this point? There were times you could bond with others virtually, make long term friendships and join club type groups. You could hang around and hold conversations about almost anything. Granted communication has become easier over the years, instead of silent chats and I do appreciate that the rooms are friendlier than quick boots. Should you let your kids on this client? If they are over 18, responsible and taught caution when interacting with strangers. Is it for children? NO!

Thumbnail of user mcz
3 reviews
4 helpful votes
May 19th, 2019

Ya, I just confused with imvu. Oh it's for chat/games. Pretty good though. Even I'm confused and ya that's it

Thumbnail of user han17
1 review
0 helpful votes
May 7th, 2020

I have been on IMVU for 13 years. I have had many ups and downs with the website, but that happens. Especially when the client (Application) crashes. Whenever I had a problem, I would file a help ticket. They would normally respond within a day or two. It's not that bad. If there is any harassment or people discriminating you in any way, REPORT THEM. There will be a red flag next to their avatar name. Imvu will get a copy of the chat you, we're just in and investigate. Read the T. O. S (Terms Of Service) If there is anyone under the age of 13. REPORT THEM. You have to understand that Imvu is just like any other company, They aren't responsible for every user, besides their employes. If someone is truly being a $#*!head, Report them. Block them. Whatever you have to do, Do not encourage them. With that being said, I don't work for IMVU. If I did, I wouldn't be writing this review and I'd be getting paid. -. Imvu is a unique virtual reality, and there is many hidden gems within this reality. You just have to find them. Before you sign up with Imvu. Please do yourself a favour and read the T. O. S. Some things are banned on the website and chat client/Application.

Thumbnail of user davidb635
28 reviews
138 helpful votes
February 16th, 2017

I've been on IMVU for 1 year now, met some cool people on it. Been asked a bunch for dates, gifts, sex, credits, etc., stay out of Chat Now, that's where all the nuts are. I mod in a club, love it, get both sides of the story.

Thumbnail of user katk7
19 reviews
52 helpful votes
August 18th, 2015

IMVU, as with any internet site, can be accessed by ANYONE. That said, if you do not feel comfortable coming into contact with people from ALL walks of life, then perhaps this is not the place for you.

IMVU profiles are intended for ages 13+. Until the user is 18, they require a parent or guardian to agree to the terms and conditions. (http://www.imvu.com/catalog/web_info.php?section=Info&topic=terms_of_service)

IMVU is divided between users aged 13-17 and then the 18+ Adults. The younger audience cannot access the 3D chat rooms of the 18+ audience unless they are invited by another user currently in the room (For example, my 18+ account could invite my 14 year old sister to an adult room. But only because I knew the EXACT name of her avatar). Forums and other aspects of IMVU are strictly aged blocked.

However, not everyone selects their real age when creating a profile, so this is where most issues occur!* I have encountered many minors with profiles stating they are aged 20+ and some of which have experienced content that I believe they are to young to witness. Some of them have even tricked their parents into buying them AP and saying it was VIP (more information on that below).

Basic Info:

~VIP is $9.99/month that provides the user with 5000 credits and a room bundle per month, the ability to 'whisper' to VIP users and create VIP-only rooms. More information from the link here: (http://www.imvu.com/vip_club/)

~AP (Acess Pass) is a one-time fee of $19.99 for users with profiles 18+. This provides access to ADULT CONTENT clothes, furniture and rooms. Content such as nudity, BDSM, profanity, sexual themes, the consumption of Tobacco, alcohol, and marijuana.(http://www.imvu.com/accesspass/)

~IMVU is a FREE 3D chat site. However, special profiles (ie. AP and VIP) have a cost and users are able to simply purchase credits for buying clothes, furniture and rooms for their 3-D chat experience. However, said credits can be earned without a cost to them by surveys, videos and peer reviewing items in the shop.

Tip for consumers:
*If your child is interested in IMVU, or is already a member, please ensure their profile matches their true age. This will aid in providing an age-appropriate content experience.

Service
Value
Quality
Thumbnail of user user61
2 reviews
12 helpful votes
October 7th, 2008

IMVU IS NOT A BAD SITE - imvu has come along way it use to be kinda boring but the places a re cooler and u get more things to choose from. My favorite thing out of all the things on imvu like houses and diffrent clothes i love the jukebox its so awesome more ppl need to get that u can listen to w/e u want

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About the business

IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.

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