• imprint.com

imprint.com

Overview

imprint.com has a rating of 2.81 stars from 24,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about imprint.com most frequently mention delivery date, several times, and credit card problems. imprint.com ranks 29th among Printing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • I really like how I can see all the options and price differences for the yard signs.

Critical highlights

  • Customer service responded indicating that I needed to check a box that was not clearly visible when checking out.
  • They will reply to this stating their terms and conditions of no guaranteed delivery date.
How would you rate imprint.com?
Top Positive Review

“Looks great!”

ashlea m.
6/1/22

Imprint was easy to work with and my product was delivered earlier than expected. The quality was fantastic. I will purchase again from Imprint.com

Top Critical Review

“Ordered a month ago - Continually lied to about my order and why it's not here.”

Rebecca W.
1/24/24

Ordered patches 12/24/23. Approved my proof right away. It is 1/24/23 and they have left my order "on hold" for a month! I have called three times and used the chat. They have a call center that knows nothing about your order. So 100% useless. They lie and say your order is in production when it's not and each time have claimed all managers were "in a meeting" and unable to help me. Every single time. Lies after lies. It's been over a month. There is no excuse that I don't have my order!

Reviews (24,072)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232) yard signs (68) delivery date (23)
Thumbnail of user rebeccaw2063
1 review
0 helpful votes
January 24th, 2024

Ordered patches 12/24/23. Approved my proof right away. It is 1/24/23 and they have left my order "on hold" for a month! I have called three times and used the chat. They have a call center that knows nothing about your order. So 100% useless. They lie and say your order is in production when it's not and each time have claimed all managers were "in a meeting" and unable to help me. Every single time. Lies after lies. It's been over a month. There is no excuse that I don't have my order!

Tip for consumers:
My proof was approved on 12/26. There is NO reason that my order was not made or shipped.

Products used:
Ordered patches. They have never arrived and my order has never been worked on. So I've used nothing.

Service
Value
Quality
Thumbnail of user andyg440
1 review
0 helpful votes
February 26th, 2024

The wire stands I purchased with my Yard signs broke. Imprint.com would not replace them because it was after 60 days from my invoice. The signs had been in the grounds a LITTLE OVER 2 MONTHS. All I wanted is a replacement, not a refund. With the experience, I will not buy from this COMPANY AGAIN and I caution those who are considering.

Tip for consumers:
I have used these types of stands for years from other company's... these stands from IMPRINT.COM are the only ones that have broken within months of use.

Products used:
The wire stands for the yard signs I purchased.

Service
Value
Shipping
Quality
Thumbnail of user jonathanp1032
1 review
0 helpful votes
February 22nd, 2024

Ordered cups for my wife's 40 bday and they were crushed when delivered. Zero help and parry is Sat.

Tip for consumers:
If I could use a negative 5 star for support and service I would. This company sucks !

Products used:
Cups were ruined in transit and my wife’s party will be subpar now without the personalized cups that I paid $100 for.

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Value
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Thumbnail of user synmarcastech
1 review
0 helpful votes
September 26th, 2023

You cannot depend on quality t-shirts from this company. The print does not come out the right color, nor is the t-shirts shown the correct color. Their customer service is slow and they do not care if the order is needed quickly even if paying for rushed services. They take a full 24 hours to respond to each ticket which results in days if not weeks of going back and forth. Attached is a picture of the proof they sent versus the shirts we actually received. Not only is the shirt color completely off but the print came out blue instead of a light green. They refuse to give any type of refund on the order. I do not recommend ever using this company!

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Value
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Returns
Quality
Thumbnail of user anthonynusom
1 review
0 helpful votes
June 6th, 2023
Verified purchase

Ordered a banner and the wrong banner came. They blamed the artwork and took 0 responsibility. I explained I ordered a custom banner but they said they didn't have record of it and I only ordered a blank banner. I even sent them a screen shot of the banner created in the cart with a time stamp prior to placing the order. I ordered a custom banner with writing around the artwork and they only printed tue artwork. I would not recommend using them. Will say they are cheap, but you get what you pay for.

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Value
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Thumbnail of user farmdogstudios
1 review
0 helpful votes
May 10th, 2023
Verified purchase

Please don't waste your money. Terrible, rude customer service who know nothing about their company or the printing process. Lied to me about time lines for 3 days straight. Ultimately ended up paying a cancellation fee of 2/3 of the final cost because "some" were produced. Printing does not work that way. Liars.

Products used:
None. One item was out of stock and cancelled other.

Service
Returns
Thumbnail of user gwyn
1 review
0 helpful votes
April 7th, 2023

I ordered 60 signs and stakes for an event and paid to expedite them. THe signs showed up in a battered and heavily retaped box with no stakes, so I had to scramble and order through Amazon which shipped the stakes in 24 hours. They disputed my pictures of the signs and damaged box, and refused to refund for stakes I had paid for.

There are many options to order online and I will never use them again. Beware!

Products used:
Signs but bought stakes at Amazon

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Value
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Returns
Quality
Thumbnail of user mvollette1
1 review
0 helpful votes
June 14th, 2023
Verified purchase

I ordered an item on May 28th, it said it would be here June 14th. It is the 14th and it has not shipped. They want to charge $25 to get it by the 19th. Which is crazy to charge more to get it on the promised time. Don't use them I you are ordering for an event. Their shipping times are not true at all. I work for a business and would have given them lots more business. But I know now they are awful.

Tip for consumers:
I contacted customer service and they didn't care at all. Terrible experience

Products used:
Tshirt

Thumbnail of user thebeish
1 review
0 helpful votes
November 3rd, 2023

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

Tip for consumers:
Have a manager call me after asking 10 times

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Thumbnail of user russellr490
1 review
1 helpful vote
October 11th, 2023

I made an order for hand fans for my church. The order and payment process was ok. However, they projected the delivery date of over a week ago and I haven't heard a word from them. The contact process to get information is non existent. They don't want to hear from you once your payment has been accepted.

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Thumbnail of user dana260
Dan A.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

Website easy to navigate and American made option was really great! I was a bit confused at checkout with the imprint colors. In the comments section It allowed me to write how many imprint colors to choose but I didn't know what that was or how to choose until research was done. Could this be more user friendly? Thank you! Looking forward to the finished product!

Thumbnail of user mariac995
Maria C.
1 review
0 helpful votes
May 15th, 2020
Verified purchase

EASY TO ORDER AND PEOPLE WERE VERY RESPONSIVE.

HOWEVER, I DID NOT GET ALL OF THE YARD SIGNS. I HAD 5 MISSING I THE BOX THAT WAS SENT TO ME.
I CALLED ON THE SAME DAY I GOT MY ORDER, AND THE PERSON I TALKED TO DID NOT TELL ME THAT I NEEDED TO TAKE A PICTURE OF WHAT I HAD RECEIVED. UNFORTUNATELY, I DID NOT TAKE A PICTURE AND DID NOT GET THE SIGNS. THEY OFFERED A 15% DISCOUNT.

Thumbnail of user aubreyt8
Aubrey T.
1 review
0 helpful votes
October 11th, 2017
Verified purchase

The site has had some glitches and I don't see a save feature when working on banners. The shipping cost does not go down when you choose to have it American made even if your 1 state away. Other than that its easy to use, has good looking graphics, the price is amazing, and quality is great.

Thumbnail of user theresed19
Therese D.
1 review
0 helpful votes
November 11th, 2019
Verified purchase

Your FREE SHIPPING notation on your home page is VERY MISLEADING. I spent too much time designing my product to go elsewhere. But if I hadn't I wouldn't have placed my order with you.

Thumbnail of user wendysafko
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

I ordered a month ahead of my event and paid the extra fee to get it proofed before sending it into production and yet they managed to mess up all 90 t-shirts - which I now won't be able to give out to all the kids who are looking forward to the event.
Their "First class" customer service has the audacity to be mad at me when I voiced my frustration about this whole issue.
Promised to redelivery on 6/7 (WED) but received another online support ticket notification the next day that they are now out of stock!
So again I called them to solve the stock issue and triple-checked with them that it will be delivered by 6/7 - which they promised and said yes.
Few hours later, another online support ticket notification came - they won't be able to get it shipped to us by 6/7 due to some 'production issue'. The date is now 6/8.
So I would suggest anyone looking to get things from them to go elsewhere. I do not wish this stress or problem to any individual or business.

Tip for consumers:
Go somewhere else - crappy RUDE customer service, ruined my business event!

Products used:
T-shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user businessm2
Business M.
1 review
0 helpful votes
October 15th, 2017
Verified purchase

Nice Prices . I just wished IMPRINT Company would add a sort button when browsing for the Clip Art section. It was time consuming to find a specific clip art. Over all easy to create!

Thumbnail of user katiel371
1 review
0 helpful votes
January 26th, 2022
Verified purchase

They are the worst. They profited over $100 on my shipping, messed up my order and will not fix it. I'm out $300 with no help from them.

Tip for consumers:
Please don't. I am never upset and this company has pushed me to a place I never go to. I assure you they are the worst and will not work with you if and when they mess up.

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Value
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Quality
Thumbnail of user jeriv3
Jeri V.
1 review
0 helpful votes
March 19th, 2018
Verified purchase

I did not like the fact that you advertise in big letters free shipping, free no rush, no hidden fees, with a little asterick at the bottom. Why not just tell the truth up front instead of giving false impressions

Thumbnail of user ts847
1 review
0 helpful votes
May 24th, 2023

I ordered 20 koozies (very small order). It said they would be delivered on a Friday. I needed them by Saturday. They went into production the previous Thursday and one week later I still had not gotten an email that they had been shipped. Don't ask me why it takes over a week to make 20 koozies. I called and wound up having to pay extra for rush shipping to get my product on time…. And five days later, it has still not arrived! Now they are telling me I need to call FedEx instead of doing it themselves. And I have gotten no refund for a product that was supposed to be delivered five days ago without a rush shipping fee, even though I paid an additional rush shipping fee. Don't use this company unless you have at least three weeks to receive your product.

Service
Shipping
Thumbnail of user justinh244
Justin H.
1 review
0 helpful votes
February 7th, 2019
Verified purchase

Absolutely amazing service. With a toll free number and Samantha to walk me through the website, everything felt so easy. I was beyond stressed, as I began getting these pins late for my class elections, and ever part of the process was stressing me out. Then i started talking to Samantha, and eventually called the toll free number, and from there the stress went away. They assured me at every step and make me confident in the pins that ill be receiving. The best part though? The prices are unbelievable! With such an amazing selection and such great customer service, the prices are amazingly low. Makes the whole experience just that much better! To put it simply, this service is PERFECT <3

Thumbnail of user michelled418
Michelle D.
1 review
0 helpful votes
October 23rd, 2019
Verified purchase

if i wanted to start over it would erase everything. the 89 cent sell is no where near 89 cent to get something decent

Thumbnail of user mariaelisac
Mariaelisa C.
1 review
0 helpful votes
June 2nd, 2020
Verified purchase

its been a month and I still have not received my order, I would really like to cancel my order at this point, I have already ordered from a different site and have received my package. I will be in contact with UPS to see how this can be done, it would be helpful if the company could help as well. Customer service just kept telling me to wait and it became overwhelming, I would've been more patient if the site was honest about it being backtracked or how long it would take.

Thumbnail of user dianne.s
1 review
2 helpful votes
September 14th, 2023

I should have read these before ordering. The expedited guaranteed shipping is a fraud. I paid an extra $77 for expedited shipping - after they tried to get me to pay $165 for expedited shipping because they said the cost of the tshirts went up.

The delivery date came and went so I called USPS and provided my tracking number. They informed me that Imprint only paid $7.63 for First Class Shipping - the lowest level of shipping with no guaranteed delivery. They told me there are 2 tiers above that - Expedited Priority and Priority (which would have only cost $33.)

So if you are paying for expedited delivery, it is a scam, they ship all items the same, and just keep the money, not caring if they actually get your package to you in time. It's a numbers game to them. Beware.

Tip for consumers:
They do not care

Products used:
Still not received them

Service
Value
Shipping
Thumbnail of user sheilam281
Sheila M.
1 review
0 helpful votes
December 22nd, 2019
Verified purchase

I wish that I could simply see a digital proof of my design before ordering without having to pay extra.

Thumbnail of user ernestd30
Ernest D.
1 review
0 helpful votes
September 8th, 2019
Verified purchase

process is easy. helpful to go through process once for yourself and the to come back and put in real order..system allows this with real time pricing

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From the business

We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.

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