• imprint.com

imprint.com

Overview

imprint.com has a rating of 2.81 stars from 24,074 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about imprint.com most frequently mention delivery date, several times, and credit card problems. imprint.com ranks 21st among Printing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Great customer service, super easy designing and ordering.
  • The website was very easy to use to design and order the yard signs.

Critical highlights

  • They will reply to this stating their terms and conditions of no guaranteed delivery date.
How would you rate imprint.com?
Top Positive Review

“Looks great!”

ashlea m.
6/1/22

Imprint was easy to work with and my product was delivered earlier than expected. The quality was fantastic. I will purchase again from Imprint.com

Top Critical Review

“Ordered a month ago - Continually lied to about my order and why it's not here.”

Rebecca W.
1/24/24

Ordered patches 12/24/23. Approved my proof right away. It is 1/24/23 and they have left my order "on hold" for a month! I have called three times and used the chat. They have a call center that knows nothing about your order. So 100% useless. They lie and say your order is in production when it's not and each time have claimed all managers were "in a meeting" and unable to help me. Every single time. Lies after lies. It's been over a month. There is no excuse that I don't have my order!

Reviews (24,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232) yard signs (68) delivery date (23)
Thumbnail of user davidr4742
1 review
0 helpful votes
May 19th, 2022

We ordered 50 soft foldable koozies with custom (2 side) design and lettering. Everything looks great and we are pleased with ordering process and product. When we became concerned regarding delivery, I spoke with customer service. At first they told me I would have to pay $48 more for a "rush" order but with further discussion they agreed to process and sent order out with no extra charge. I suggest giving them extra lead time for any orders for best peace of mind. I will gladly use them in the future and feel they do an excellent custom designed product.

Tip for consumers:
Expect delay in shipping so order early

Products used:
Koozies

Service
Value
Shipping
Quality
Thumbnail of user aubreyt8
Aubrey T.
1 review
0 helpful votes
October 11th, 2017
Verified purchase

The site has had some glitches and I don't see a save feature when working on banners. The shipping cost does not go down when you choose to have it American made even if your 1 state away. Other than that its easy to use, has good looking graphics, the price is amazing, and quality is great.

Thumbnail of user dana260
Dan A.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

Website easy to navigate and American made option was really great! I was a bit confused at checkout with the imprint colors. In the comments section It allowed me to write how many imprint colors to choose but I didn't know what that was or how to choose until research was done. Could this be more user friendly? Thank you! Looking forward to the finished product!

Thumbnail of user businessm2
Business M.
1 review
0 helpful votes
October 15th, 2017
Verified purchase

Nice Prices . I just wished IMPRINT Company would add a sort button when browsing for the Clip Art section. It was time consuming to find a specific clip art. Over all easy to create!

Thumbnail of user mariaelisac
Mariaelisa C.
1 review
0 helpful votes
June 2nd, 2020
Verified purchase

its been a month and I still have not received my order, I would really like to cancel my order at this point, I have already ordered from a different site and have received my package. I will be in contact with UPS to see how this can be done, it would be helpful if the company could help as well. Customer service just kept telling me to wait and it became overwhelming, I would've been more patient if the site was honest about it being backtracked or how long it would take.

Thumbnail of user sheilam281
Sheila M.
1 review
0 helpful votes
December 22nd, 2019
Verified purchase

I wish that I could simply see a digital proof of my design before ordering without having to pay extra.

Thumbnail of user catherinep141
Catherine P.
1 review
0 helpful votes
September 30th, 2019
Verified purchase

I ordered dark green mugs with white print. There are some small white flecks on several of the mugs.

Thumbnail of user garys1018
Gary S.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

Site was fairly easy. I wonder if it is possible to just create a design in LIGHTROOM, Photoshop, or Procreate and just upload said design into a product???

Thumbnail of user cynthiac449
Cynthia C.
1 review
0 helpful votes
January 19th, 2019
Verified purchase

I appreciate the patience that was shown while i was trying to order. I wasn't logged off. however i think the shipping charges could have been lower.

Thumbnail of user marcob145
3 reviews
1 helpful vote
October 8th, 2020

The process of getting our custom coolies was so fast, start to finish! With the most affordable and most color options on the market, we didn't know what to expect, but we had our new coolies in less than a week and love them!

Thumbnail of user dianel252
Diane L.
1 review
0 helpful votes
September 10th, 2019
Verified purchase

You might consider adding a bit more in the way of directions for people who are unsure of how to create their own posters.

Thumbnail of user shannont75
Shannon T.
1 review
0 helpful votes
March 13th, 2019
Verified purchase

Figuring out how to get text with a picture on the balloon was a little tricky, but once I realized how it was pretty easy.

Thumbnail of user tammyl202
Tammy L.
1 review
0 helpful votes
December 31st, 2019
Verified purchase

I purchased the embossed style. It is OK but not as easy to read as the samples show. Would most likely choose a printed style in the future.

Thumbnail of user morgany5
Morgan Y.
1 review
0 helpful votes
December 18th, 2018
Verified purchase

annoying how the shipping was per item, seems like a scam to get more money, its not like each can koozie has a separate box

Thumbnail of user brettb498
Brett B.
1 review
0 helpful votes
April 30th, 2019
Verified purchase

The first phone operator at the company I couldn't understand. The next one was very clear. The website is a little hard off the mobile. The product seems good and had timely delivery.

Thumbnail of user christinas158
Christina S.
3 reviews
0 helpful votes
May 22nd, 2019
Verified purchase

Overall great experience. The website was very easy to use. The product looked great. There was a few that had smeared ink but we still like them.

Thumbnail of user vincentt64
Vincent T.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

Few bugs at the check-out but overall very convenient and easy to do.
The status of my order was not properly updated on my profile so I tought that the was not not sent when, in fact, I received it the next day.

Other than that, very smooth experience.

Thumbnail of user kerrih24
Kerri H.
1 review
0 helpful votes
May 21st, 2019
Verified purchase

I had all my stuff ordered earlier today when the site froze and I had to start all over this afternoon. Other than that, I appreciate the opportunity to make decisions on line and talk to a knowledgeable service rep

Thumbnail of user jillm182
Jill M.
2 reviews
0 helpful votes
February 28th, 2019
Verified purchase

i had to go back to reorder- I couldn't do it from the shopping cart. Also the delete button on the image is tricky - I tried to extend the image and kept deleting it.

Thumbnail of user alisonp116
Alison P.
1 review
0 helpful votes
August 4th, 2020
Verified purchase

Design on the product (face mask) looked great. Only problem is, many of the face masks have stitching problems causing them to split at the top and bottom.

Thumbnail of user keitha66
Keith A.
1 review
0 helpful votes
May 1st, 2019
Verified purchase

I like that I could design my own button. Most places have you upload your art and wait. The only complaint I have is that I wish the design software was a little more involved. It's a little basic. I can't wait to see the final product.

Thumbnail of user adriannag4
Adrianna G.
1 review
0 helpful votes
September 24th, 2019
Verified purchase

I used this site before and was able to see designs on my wristband but now it is not showing. Any way you can fix this?

Thumbnail of user lisaw1061
Lisa W.
1 review
0 helpful votes
August 7th, 2020
Verified purchase

You need better cutting on your signs, the sign next to it shouldn't leave 1/8" of design on the other sign

Thumbnail of user veronikag7
Veronika G.
1 review
0 helpful votes
March 12th, 2020
Verified purchase

Some images are misleading in terms of what I can order. On the example, there is full color imprint and on a form I can choose only one color imprint.

Thumbnail of user janed666
Jane D.
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

There was difficulty with placing my order due to a different zip code entered on shipping page, as the shipping address was different from my billing address.

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From the business

We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.

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