imprint.com

I bought t-shirts for an event for this past Sat 4/1. I placed the order on blue shirts. Got a proof on pink shirts. WRONG! They sent me the corrected proof the next day. By then I was going to have to pay a rush charge to get them by Friday. They shipped them to me Friday signature required? We are not home during the day and then never told us or is on their website that is the way they ship. So we never got our shirts and I wasted $750 so BEWARE! THEY ARE CROOKS!

The wire stands I purchased with my Yard signs broke. Imprint.com would not replace them because it was after 60 days from my invoice. The signs had been in the grounds a LITTLE OVER 2 MONTHS. All I wanted is a replacement, not a refund. With the experience, I will not buy from this COMPANY AGAIN and I caution those who are considering.

I ordered on march 15th and it said it would be here on april 2nd. The told me over the phone on april 1st it would be delivered on the 2nd. It was not shipped. They told me on the 2nd i can pay more for shipping and they can tell me when it will ship. Its been 3 weeks and they say it takes 2-3 weeks to receive and my shirts haven't even been printed yet. They want you to pay more money basically it seems thats the only way to get any info is if you pay more.

Needed signs for the weekend, paid extra for them to come on Friday, called Friday asked where they were... they apologized for delay... and guaranteed delivery tomorrow(Sat), no show sat or Sunday... they arrived Monday... no longer need them,...i have have no idea about quality... i wouldn't of purchased if they were honest about shipping

Ordered cups for my wife's 40 bday and they were crushed when delivered. Zero help and parry is Sat.

You cannot depend on quality t-shirts from this company. The print does not come out the right color, nor is the t-shirts shown the correct color. Their customer service is slow and they do not care if the order is needed quickly even if paying for rushed services. They take a full 24 hours to respond to each ticket which results in days if not weeks of going back and forth. Attached is a picture of the proof they sent versus the shirts we actually received. Not only is the shirt color completely off but the print came out blue instead of a light green. They refuse to give any type of refund on the order. I do not recommend ever using this company!

Ordered a banner and the wrong banner came. They blamed the artwork and took 0 responsibility. I explained I ordered a custom banner but they said they didn't have record of it and I only ordered a blank banner. I even sent them a screen shot of the banner created in the cart with a time stamp prior to placing the order. I ordered a custom banner with writing around the artwork and they only printed tue artwork. I would not recommend using them. Will say they are cheap, but you get what you pay for.

Please don't waste your money. Terrible, rude customer service who know nothing about their company or the printing process. Lied to me about time lines for 3 days straight. Ultimately ended up paying a cancellation fee of 2/3 of the final cost because "some" were produced. Printing does not work that way. Liars.

I ordered 60 signs and stakes for an event and paid to expedite them. THe signs showed up in a battered and heavily retaped box with no stakes, so I had to scramble and order through Amazon which shipped the stakes in 24 hours. They disputed my pictures of the signs and damaged box, and refused to refund for stakes I had paid for.

There are many options to order online and I will never use them again. Beware!

I ordered an item on May 28th, it said it would be here June 14th. It is the 14th and it has not shipped. They want to charge $25 to get it by the 19th. Which is crazy to charge more to get it on the promised time. Don't use them I you are ordering for an event. Their shipping times are not true at all. I work for a business and would have given them lots more business. But I know now they are awful.

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

I made an order for hand fans for my church. The order and payment process was ok. However, they projected the delivery date of over a week ago and I haven't heard a word from them. The contact process to get information is non existent. They don't want to hear from you once your payment has been accepted.

I ordered a month ahead of my event and paid the extra fee to get it proofed before sending it into production and yet they managed to mess up all 90 t-shirts - which I now won't be able to give out to all the kids who are looking forward to the event.
Their "First class" customer service has the audacity to be mad at me when I voiced my frustration about this whole issue.
Promised to redelivery on 6/7 (WED) but received another online support ticket notification the next day that they are now out of stock!
So again I called them to solve the stock issue and triple-checked with them that it will be delivered by 6/7 - which they promised and said yes.
Few hours later, another online support ticket notification came - they won't be able to get it shipped to us by 6/7 due to some 'production issue'. The date is now 6/8.
So I would suggest anyone looking to get things from them to go elsewhere. I do not wish this stress or problem to any individual or business.

They are the worst. They profited over $100 on my shipping, messed up my order and will not fix it. I'm out $300 with no help from them.

I ordered 20 koozies (very small order). It said they would be delivered on a Friday. I needed them by Saturday. They went into production the previous Thursday and one week later I still had not gotten an email that they had been shipped. Don't ask me why it takes over a week to make 20 koozies. I called and wound up having to pay extra for rush shipping to get my product on time…. And five days later, it has still not arrived! Now they are telling me I need to call FedEx instead of doing it themselves. And I have gotten no refund for a product that was supposed to be delivered five days ago without a rush shipping fee, even though I paid an additional rush shipping fee. Don't use this company unless you have at least three weeks to receive your product.

I should have read these before ordering. The expedited guaranteed shipping is a fraud. I paid an extra $77 for expedited shipping - after they tried to get me to pay $165 for expedited shipping because they said the cost of the tshirts went up.

The delivery date came and went so I called USPS and provided my tracking number. They informed me that Imprint only paid $7.63 for First Class Shipping - the lowest level of shipping with no guaranteed delivery. They told me there are 2 tiers above that - Expedited Priority and Priority (which would have only cost $33.)

So if you are paying for expedited delivery, it is a scam, they ship all items the same, and just keep the money, not caring if they actually get your package to you in time. It's a numbers game to them. Beware.

I'm so embarrassed i actually recommended this company to a friend for their wedding favors. A huge portion of their favors were damaged and they were basically told to 'deal with it'. I will never recommend them or use them ever again... and I'll make sure to steer people away from them as well. Better to spend a little bit more to get what you expect and pay for. Shame... if i could give half a star, i would.

I ordered cleaning cloths that I wanted the print to be on the cloth, not the plastic. Ana Ruiz knew that I didn't want a piece of plastic with our logo to go into the trash, I wanted it on the cloth!
She assured me that the cloth would have our logo on it and wont return it because it was under the order number that she suggested. Idiots of thieves?

I ordered Koozies with my company logo and was given an estimated arrival date at check out for standard shipping of about a week (which still left a week buffer for my event). After placing my order, I got an email in less than 24 hours that production had started. It has now been 6 business days and it still has not shipped and the estimated arrival date has passed. After over an hour on the phone and chat with customer service (4 different agents) that I assumed is outsourced to India; I was hung up on, talked down to, and belittled, while being told I must pay for expedited shipping otherwise they can't tell me when my order will ship. They said production and shipping typically takes 3 weeks...or more... and if I wanted it any time soon, I needed to pay $68 to expedite it (which they did eventually lower to $20 after a lot of arguing). I repeatedly referenced the estimate on my order invoice of 1 week (no where near 3+ weeks), which they proceeded to condescendingly ask me to define the word "estimate". Finally I asked to cancel my order because I was not going to pay more than half of my order price for shipping that was already included. Shocker, I was told I could not do this since production had started. My order still has not shipped... This company is an absolute scam with HORRIBLE customer service. DO NOT WASTE YOUR TIME OR MONEY HERE.

Just know that if you choose standard shipping, it'll be a MINIMUM of 2-3+ weeks (their words) for your order to be shipped. I can't imagine why such a huge company takes that long to print a little logo (that I made, by the way. It's not like they designed anything) on 24 plastic cups. The whole process has been inconvenient, slow and regretful. I chose this site because I figured my small order would get done and shipped easy peasy, BUT - If you have a smaller order like me, use Etsy. Trust me.

I approved my proof on Friday, it is now Tuesday and my order is still on hold. I paid the additional 15% to have them produced "same day" which would have been Friday when the proof was approved. They refuse to give me a refund for the extra money I spent on the rush production and still have not produced my materials. I asked the customer service rep to send me an email in writing promising delivery by 8/14 and his email he sent read:
"Dear Customer,

We will try our level best to meet your deadline date of 8/14.

Thank you."

This is definitely not assuring I will get my order by tomorrow. I asked for a supervisor and nobody was on the floor to take my call. So he stated I would get a call back. I'll hold my breath. If you are looking for a company who stands behind their promises on delivery time, I would shop elsewhere!

Horrific Experience. Do NOT use this company. Based in Houston but customer service and sales barely speak English I must have been talking to India.
3 days with runarounds on the artwork after I sent the files in the pixels they needed, then they sent me a proof missing half the artwork. The promise date was not met and the entire experience was a 4 days nightmare for a simple button design. The final artwork I ended up with was mediocre at best. Terrible experience. Like a nightmare!

I ordered 30 sweatshirts for a team and paid extra for the proof to ensure that the color (deep red) and artwork would come out as intended. The company called me after my order was submitted to tell me that the pricing I originally ordered at was incorrectly low and they doubled the price. Then the sweatshirts were in production for over four weeks, even though the estimate was less than half that time. I had a deadline and the sweatshirts weren't going to make it in time because the production was taking so long, but the company insisted that I would need to pay extra for rush shipping despite their estimates being so wrong. They refused to let me cancel the order for a refund so that I could use the money to purchase something that would actually arrive on time for my team. They arrived after my deadline and now I will have to pay to ship the sweatshirts to everyone.

Once the sweatshirts did arrive, they were very clearly not the deep red color that was provided on the proof I paid extra for, but were very bright red. I had to reach back out to Imprint to refund me since I just didn't receive the product I had ordered. They refused to take any responsibility for the incorrect color and instead claimed that the proof is not intended to show an accurate depiction of the color or product because it is digital. Pretty shameless business practices.

Imprint is not worth the risk, as they won't even stand by their proofs.