• iMemories

iMemories

Ratings On Other Platforms

ResellerRatings
4.3 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

iMemories has a rating of 4.65 stars from 7,498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMemories most frequently mention vhs tapes, customer service, and great job. iMemories ranks 1st among Photo Scanning sites.

  • Service
    749
  • Value
    117
  • Shipping
    115
  • Returns
    56
  • Quality
    2143

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.6%
Positive
1,916
Neutral
106
Negative
48

Instant Feedback

8
See all photos

What reviewers want you to know

Positive highlights

  • The quality was better than we expected since some of the VHS tapes were 25 years old (or older).
  • I'm very pleased with imemories and intend to send more home movies for them to convert/digitize in the future.

Critical highlights

  • I wanted dvd, did not get them and the customer service response was not good
How would you rate iMemories?
Top Positive Review

“My memories”

Dena M.
1/1/24

I was very nervous sending 30 years of memories through the mail! They handled everything with care. From the safe box they send you to place them, contacting you upon receiving and updating you on the process kept my mind at ease. They took special care of tapes that were very old and were able to still make it work. My family is so happy to have these videos available on the app to watch whenever they please. It was a wonderful Christmas present for my mom!

Top Critical Review

“Poor Video Quality & Poor Customer Service”

Kevin K.
3/13/24

I had 2 VHS tapes converted and the entire process from delays in sending my iMemories box to me (which I later learned you really don't need) to me downloading the conversions was almost 5 months! Even after I rec'd the shipping box, I had second thoughts about even sending my tapes in. I wish I would have listened to myself and not wasted another $16 for really poor quality VHS to digital conversions. My take-away is to try another service first.

Reviews (7,498)

Rating

Timeframe

Other

Reviews that mention popular keywords

vhs tapes (578) home movies (235) customer service (485)
Thumbnail of user nadiam65
1 review
11 helpful votes
April 25th, 2021
Verified purchase

My memories were converted into poor quality digital files PLUS they are impossible to download. Total waste of money.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathys1409
1 review
8 helpful votes
June 8th, 2021

I checked each item I sent them and majority were clear and had good sound. Majority on IMemories are blurred to different degrees, some had stripes (horizontal or veritical) on some tapes that were not there before, a group of videos were now in black and white, sound quality is poor & it sounds as if the sound of the machine they ran through them was picked up so the original sound is more background. Most cannot be used as planned for a memorial for my husband and celebration with family. After spending hundreds of dollars, I am heartsick and disappointed in the product. I wish I had never sent them anything.

Tip for consumers:
I would suggest using another service. This was a lost of memories along with hundred of dollars.

Products used:
Am in a review of the product now. So far, there is very little that I will be able to use.

Service
Value
Quality
Thumbnail of user paulf960
1 review
2 helpful votes
June 3rd, 2021
Verified purchase

The quality of the finished product, is greatly inferior to the product that was submitted. Obviously I memories service doesn't have the ability to enhance in the least, the product that they provide, like making sure that the tapes are fully rewound properly, before copying them. Speaking of which, I haven't received my original slides, movies and VCR tapes back yet. While you collected and cashed my payment the moment you received it nearly a month ago. I need my Items back ASAP, so I can look elsewhere and hopefully locate someone who can do superior work than I just experienced.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christinas390
1 review
33 helpful votes
January 18th, 2020
Verified purchase

My original videos on Mini DV were sharp and clear. The digital conversions are very grainy - not happy at all with the quality. They also charged me for items they couldn't convert due to copyright (old VHS tapes). Then there is the bait and switch where they suddenly want to charge a fee to keep access to the cloud storage. So I downloaded all my videos to my computer and I'm done with iMemories forever. Do not recommend.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kevink2830
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I had 2 VHS tapes converted and the entire process from delays in sending my iMemories box to me (which I later learned you really don't need) to me downloading the conversions was almost 5 months! Even after I rec'd the shipping box, I had second thoughts about even sending my tapes in. I wish I would have listened to myself and not wasted another $16 for really poor quality VHS to digital conversions. My take-away is to try another service first.

Service
Quality
Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Kevin, We understand the frustration in shipping time to Hawaii being longer than average transit times, and we have issued a refund for the SafeShip Kit. Our processing times are some of the fastest in the industry, we completed processing your order within our standard 3 week time frame. The kit was shipped out 1/11/24, it arrived on 1/15/24, and the order was purchased on 1/19/24 with processing completed on 2/2/24. IMemories process can help with quality issues like tracking and jumpiness, but we cannot make color corrections to tapes or add light where it does not exist. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Thumbnail of user jimc1232
1 review
3 helpful votes
October 5th, 2021
Verified purchase

7 seconds converted of a half hour tape. Then 2 more denied due to "copyright." Yeah. It's MY COPYRIGHT! Tapes need to be sent back. A totally amateur experience by people who are not checking (or don't care about) the DETAILS.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rebeccaw1504
1 review
5 helpful votes
May 9th, 2022
Verified purchase

I was very disappointed to view my movies (for which I spent $750 to have digitized by IMemories). Most were out of focus and several slipped in the frame. Very poor quality control.

When I contacted the company, they had already sent them back so I have to resend them with specifics on what went wrong. We will see if they fix it.

I chose IMemories because I thought they had advanced machinery to prevent this, so I picked them over my local place. I'm very sorry I did.

Thumbnail of user joeh1434
1 review
1 helpful vote
April 15th, 2022

I sent two VHS tapes and thought I would be getting a DVD of each of them returned to me. One of the tapes was recorded from a TV show so they said they could not reproduce it. They did refund my money, but I had to pay for the shipping. They should have told me upfront that they could not reproduce something recorded from TV. Re the other tape, I did not get a DVD. I got something sent to my computer. It would expire after 30 days unless I joined some type of cloudfire service. It was of no use to me. I will never use them again.

Thumbnail of user jamesq298
3 reviews
17 helpful votes
June 6th, 2021

If I would have read these comment prior to ordering, I would have never chosen this company to transfer my analog to digital vcr tapes. The quality was so poor that I could not even make out what I was looking at. It appears they stick your tape into a machine, walk away and box it when it is finished. Any profession would at least review a few minutes of their results and figure out somethin is wrong here. They are the worst. Buyer beware.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amarjitd2
2 reviews
4 helpful votes
March 25th, 2021
Verified purchase

I have not received my originals. IMemories move at their pace. Pandemic provides them complete cover for not responding to customer requirements.
Sorry, Not satisfied at all.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user waynem547
1 review
4 helpful votes
July 21st, 2021
Verified purchase

I assumed my charges would be based on available data only but that was not the case/ you are charged whether an item is processed or not. I've already recommended that my family and friends find local processing centers because this services is extremely costly. However, the customer service representatives were very helpful and courteous. Learned Experience.

Thumbnail of user lindaf1646
1 review
3 helpful votes
September 20th, 2021
Verified purchase

Too much money continually for two media's I had done! Then in order to keep them you have to pay each month. No not me

Thumbnail of user marks3625
2 reviews
7 helpful votes
May 17th, 2021
Verified purchase

They behave as if they have no experience, My order of 4 months ago is still not right. They try hard, but continue to get it wrong. Never again!

Thumbnail of user donad35
2 reviews
5 helpful votes
March 30th, 2022

I never dreamed I would be spending a total of $56.67 (WITH a 25% discount) for two very short VHS tape conversions. First they charge you $16.04 for a box to ship the tapes to them in. Then they charge you $14 to return those tape back to you, which is non-negotiable. I did not want the tapes returned. They will be tossed into the land fill when they arrive but you have to pay for their return whether you want them or not. I'm sick. I wish I had done more research on other companies before using iMemories. Just be aware of the sneaky underhanded charges.

Value
Thumbnail of user coreyc187
1 review
5 helpful votes
April 18th, 2021
Verified purchase

Easy to send videos, sign up receive back. I am very displeased because it was never disclosed that there is a monthly fee to store the videos on some cloud. I've gone back thru all e-mails and can find no mention of this. I feel I've wasted my money as I will not pay a monthly fee just to store videos for future watching.

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user brucef587
1 review
0 helpful votes
November 12th, 2023

My review of you would be 0 stars. IMemories marketing is confusing and deceptive. I thought I had paid for a vhs digital transfer when I had only paid for shipping. The company harassed me about copying my tape even though I sent a copyright release. When I finally was able to download my digital file I found the quality to be poor and low resolution. My recommendation, DO NOT USE!

Thumbnail of user oceanphobia
1 review
0 helpful votes
November 10th, 2023

My videos were almost unwatchable they were so degraded - I don't know why they would all be like that. Also, their website is TRASH and I can't even get into it half of the time! I can't access my stupid videos that I paid WAY TOO MUCH FOR. Absolute garbage service. Hate it. Regret my life choices that led me to this place.

Products used:
VHS and DVD digitization.

Service
Value
Shipping
Quality
Thumbnail of user dennisc893
1 review
0 helpful votes
June 16th, 2022
Verified purchase

The work was done. My last step was To find someone so imemories who I could pay in cash to consolidate the videos into one continuos video. I also want background music applied to all videos. I think this was a simple, straightforward request. I got stiff armed by the person I spoke with. Disappointing!

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user robyne69
1 review
0 helpful votes
September 13th, 2022
Verified purchase

Too expensive for what you get. I sent in 5 video tapes, only one was converted because they said the others had copyright issues. Fine, but they didn't even explain that that, they just sent them back with no explanation. I only found out because I inquired and they wanted to charge me for all 5.

Thumbnail of user johnc10529
1 review
1 helpful vote
September 11th, 2023
Verified purchase

Uptodate, 8/12/23, I am disastisfied with imemories, so far it has costed me over $400 and I haven't received anything. Let the buyer beware if you contract imemories to send you digital info. I'm told all is on the clouds, I want results at my home. I was told on 8/11/23, I would receive an E-mail indicating which tapes to return for further work to be done on them, I have not received nothing promised.

John Cordova

I am to receive an E-mail indicating which tapes to return, as of 8/11/23, I have not received any more information from imemories. I am very disappointed my money was taken and no results were given to me.

Service
Quality
Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi John, Thanks for working with us on sending over a drive with your media! As mentioned we have an online and direct to DVD option in the shopping cart, with the online option being selected at checkout. Please reach out if there is anything we can do to help!

Thumbnail of user meerag12
2 reviews
0 helpful votes
September 10th, 2023
Verified purchase

There was no sound on one of videos. You can correct it even now for me, would be good

They have never responded!
Not sent my video tapes back too.
Too expensive and poor quality work.
They should not be advertising at all.

Service
Quality
Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Meera, Thank you for taking the time to speak with us about silent films! As discussed the film mentioned is a silent Super8 film reel, and all originals have arrived back with you. Please reach out if there is anything we can do to help! We are available at 1(800)845-7986.

Thumbnail of user ericb1592
1 review
1 helpful vote
September 11th, 2021
Verified purchase

Even though in hindsight it is my fault I did not realize I only had 30 days to access the photos and videos. I only ended up downloading a small set of the pictures, and that seems to mean I no longer have access to the rest. I realize when you sent me the email you indicated I had a free trial to access the pictures. That was never indicated upfront when I sent the order in originally, or at least I never saw it. I just wasted a lot of money for no good reason. I sent an email asking if there was anything I could do to still access the pictures, and videos but did not get a response. Never again!

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lillianb212
1 review
0 helpful votes
August 18th, 2023
Verified purchase

Great experience! My siblings and I enjoyed watching the home movies my dad filmed when we were youngsters! Good quality too.

Thumbnail of user susanb2968
1 review
7 helpful votes
April 20th, 2021
Verified purchase

Very slow with not so great quality and organization. Received somebody else's photos and videos as well. Called over 2 weeks ago and they still haven't followed up with my concerns. In addition, it took 2 months for my videos to all be uploaded. Now I have to pay $50 a year for their service on top of the $300 I already paid... wasn't aware of the yearly or monthly charge. Very disappointing experience.

Tip for consumers:
Do your research regarding video transfers cost and reviews.

Products used:
Video/mini dvd transfers

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user kelliew51
1 review
15 helpful votes
March 31st, 2021
Verified purchase

Very dissatisfied... I didn't know that sending my canton would end up being held hostage until you basically pay more money to get different things all I wanted was a CD or a disk Drive that's it. Plain and simple but instead they keep sending me different things about the cloud and so on and so forth I am so confused I would never recommend the site to anyone. I just find it extremely confusing on when you order some thing they hold everything hostage until basically you upgrade. Unbelievable

* iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...

Company Representative

Thumbnail of user markr819
Mark R.
Typically does not respond to reviews

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