iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Such a relief to digitize old slides and home movies before they were destroyed. I had slides dating back to late 50's! So nice to be able to preserve childhood memories and to share them with family.
I am pleased with the way my items were handled and I love viewing them digitally but didn't know I'd have to pay to keep viewing them.
At 67 years old I moved after retiring to be closer to my children and grands. In the process of the move I found VHS tapes from 30-40 years ago. I decided to have them converted and thanks to iMemories I have been able to share these wonderful memories with not only my children but my siblings, aunts, cousins and many more. Many of the memories are of family members no longer with us and we can now all look back on those sweet times! Thank you iMemories!
I'd recommend this service to anyone who has kids for appreciation
IMemories made my whole experience super easy from beginning to the end. They send you everything you need from packaging so your videos remain safe and they send you regular updates on the process. I haven't been able to watch our videos in forever that are super important to me from my wedding, trips to Hawaii, Niagara Falls and more because VCR's no longer exist. If you're thinking about formatting special memories you don't want to lose I highly recommend you use their service. You will not be disappointed…I promise.
I needed an extension on my coupon expiration. Thankfully this was allowed.
Hello - I appreciate the efforts and am thankful to have my items digitally. I did experience problems tranferring them to my own drives but I believe I am close to being set. I was told I would have an additional two weeks to finish but have not seen any comfirmation on that so am dealing with and hope to complete it soon. I will admit that paying additional monies for conversions to flash drives or longer storage time does not seem right given the amount that was paid overall. And to have additional storage from Google it also costs more money so either way the customer pays more. Such is life I guess. That being said, I think I'm getting it all take care of and hope to enjoy these for a good while. Thanks much
Packaged up 60 years of memories and mailed them to iMemories. Received the digital images with a few weeks as promised. Love that I can access them on my phone. So happy to have these memories preserved. A wonderful service.
Never having done this before I think for the most part our overall experience was positive, however we were a little disappointed that there was not a conversation about editing, for instance when the movie taker turned the camera upside down that should have been edited out.
My partners dad passed away when he was 10 years old. The 2 older brothers that were able to spend more time with their dad. I was given a VHS of my partners first birthday. Their dad is on there, talking, laughing, just celebrating a happy moment. We wanted them to be able to hear their dad's voice again and see him at his best. We were able to surprise the brothers with this video and so many emotions were in the room when we showed them. What an amazing way to preserve a great memory and be able to not worry about having a VCR. Thank you all so much for helping making this happen for the brothers that lost their dad so young and miss him so much. We also were able to show our kids and they loved that they were able to see their grandfather in something besides pictures.
I have had 25 cassettes converted. All were good except 1 conversion. I sent an email to the service address about 10 days ago but have not received a response. Trying to find contact information has been difficult. I will try to find a phone number to call someone.
Hi Randall, Thank you for taking the time to comment. We are not seeing that we have received any emails from you. We would be happy to assist you with any issues your are seeing with your memories! We want to ensure you have the best quality capture of your memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Had 30+ year old VHS tapes that they had no issue converting. One tape (20+ years old) had multiple videos of our kids at different times. They separated them out separately in sub categories, which was great. Loved the experience, hope to catch a good % off though if you send more than one item, it can get expensive.
Pleased with their processing and with their quality of work.
IMemories was able to digitize VHS-C tapes that another company said that they were unable to digitize, even when I talked to a representative to explain that I was able to view them on my VCR. In addition, iMemories offered to perform "redos" on tapes that had tracking and other problems to enhance their digital viewing at no extra cost to me. To say the least, I was very impressed and pleased.
The process and finish product were very satisfactory. I will use imemories for more conversions!
Sent in several items. Everything was sent in a timely manner.
It was fine, a little pricy but provided what I was looking for,. I would use them again. They can be trusted
Quick response from customer service. They assisted in making my experience easier by providing answers to my questions and adding tools to help me with downloading my home videos. Thank You! I will be sending additional videos for processing. I appreciate the 50% discounts.
Easy process and surprised the entire family. It is truly a gift to go back and relive those moments together
No complaints here! Will be a returning customer. Their service was fast, the quality of the conversions was great, and I was able to access the videos as they were converted- didn't have to wait for them to all complete. I recommend!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Debbie, Thanks for your amazing feedback! We truly appreciate that you have trusted us with such precious memories.