business logo of iMemories

iMemoriesReviews 11,427

4.3

About the Business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Massachusetts
1 review
0 helpful votes
Follow Natalie A.
Unfollow Natalie A.
Send Message
Share Review
Report Review

Such a relief
September 25, 2024

Such a relief to digitize old slides and home movies before they were destroyed. I had slides dating back to late 50's! So nice to be able to preserve childhood memories and to share them with family.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
Follow Jill S.
Unfollow Jill S.
Send Message
Share Review
Report Review

Pleased with service
September 25, 2024

I am pleased with the way my items were handled and I love viewing them digitally but didn't know I'd have to pay to keep viewing them.

Date of experience: September 25, 2024
Tennessee
1 review
0 helpful votes
Follow Suzie J.
Unfollow Suzie J.
Send Message
Share Review
Report Review

A Lifetime of Memories!
September 25, 2024

At 67 years old I moved after retiring to be closer to my children and grands. In the process of the move I found VHS tapes from 30-40 years ago. I decided to have them converted and thanks to iMemories I have been able to share these wonderful memories with not only my children but my siblings, aunts, cousins and many more. Many of the memories are of family members no longer with us and we can now all look back on those sweet times! Thank you iMemories!

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
Follow Nancy C.
Unfollow Nancy C.
Send Message
Share Review
Report Review

Quick turnaround
September 25, 2024

I'd recommend this service to anyone who has kids for appreciation

Date of experience: September 25, 2024
South Carolina
1 review
1 helpful vote
Follow Angie C.
Unfollow Angie C.
Send Message
Share Review
Report Review

My amazing experience with iMemories
September 25, 2024

IMemories made my whole experience super easy from beginning to the end. They send you everything you need from packaging so your videos remain safe and they send you regular updates on the process. I haven't been able to watch our videos in forever that are super important to me from my wedding, trips to Hawaii, Niagara Falls and more because VCR's no longer exist. If you're thinking about formatting special memories you don't want to lose I highly recommend you use their service. You will not be disappointed…I promise.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
Follow Bridget w.
Unfollow Bridget w.
Send Message
Share Review
Report Review

Satisfied
September 25, 2024

I needed an extension on my coupon expiration. Thankfully this was allowed.

Date of experience: September 25, 2024
Kansas
1 review
0 helpful votes
Follow Manuel H.
Unfollow Manuel H.
Send Message
Share Review
Report Review

My Videos
September 25, 2024

Hello - I appreciate the efforts and am thankful to have my items digitally. I did experience problems tranferring them to my own drives but I believe I am close to being set. I was told I would have an additional two weeks to finish but have not seen any comfirmation on that so am dealing with and hope to complete it soon. I will admit that paying additional monies for conversions to flash drives or longer storage time does not seem right given the amount that was paid overall. And to have additional storage from Google it also costs more money so either way the customer pays more. Such is life I guess. That being said, I think I'm getting it all take care of and hope to enjoy these for a good while. Thanks much

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
Follow Debbie R.
Unfollow Debbie R.
Send Message
Share Review
Report Review

Easy Peasy
September 25, 2024

Packaged up 60 years of memories and mailed them to iMemories. Received the digital images with a few weeks as promised. Love that I can access them on my phone. So happy to have these memories preserved. A wonderful service.

Date of experience: September 25, 2024
Stacey S. — iMemories Rep
10 months ago

Hi Debbie, Thanks for your amazing feedback! We truly appreciate that you have trusted us with such precious memories.

Texas
1 review
0 helpful votes
Follow Zora T.
Unfollow Zora T.
Send Message
Share Review
Report Review

Happy to revisit our life together
September 25, 2024

Never having done this before I think for the most part our overall experience was positive, however we were a little disappointed that there was not a conversation about editing, for instance when the movie taker turned the camera upside down that should have been edited out.

Date of experience: September 25, 2024
New Jersey
1 review
2 helpful votes
Follow Elizabeth H.
Unfollow Elizabeth H.
Send Message
Share Review
Report Review

Celebrating Their Dad
September 25, 2024

My partners dad passed away when he was 10 years old. The 2 older brothers that were able to spend more time with their dad. I was given a VHS of my partners first birthday. Their dad is on there, talking, laughing, just celebrating a happy moment. We wanted them to be able to hear their dad's voice again and see him at his best. We were able to surprise the brothers with this video and so many emotions were in the room when we showed them. What an amazing way to preserve a great memory and be able to not worry about having a VCR. Thank you all so much for helping making this happen for the brothers that lost their dad so young and miss him so much. We also were able to show our kids and they loved that they were able to see their grandfather in something besides pictures.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
Follow Randall m.
Unfollow Randall m.
Send Message
Share Review
Report Review

Help to address 1 conversion
September 25, 2024

I have had 25 cassettes converted. All were good except 1 conversion. I sent an email to the service address about 10 days ago but have not received a response. Trying to find contact information has been difficult. I will try to find a phone number to call someone.

Date of experience: September 25, 2024
Stacey S. — iMemories Rep
10 months ago

Hi Randall, Thank you for taking the time to comment. We are not seeing that we have received any emails from you. We would be happy to assist you with any issues your are seeing with your memories! We want to ensure you have the best quality capture of your memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Missouri
1 review
1 helpful vote
Follow David F.
Unfollow David F.
Send Message
Share Review
Report Review

Process was smooth
September 25, 2024

Had 30+ year old VHS tapes that they had no issue converting. One tape (20+ years old) had multiple videos of our kids at different times. They separated them out separately in sub categories, which was great. Loved the experience, hope to catch a good % off though if you send more than one item, it can get expensive.

Date of experience: September 25, 2024
New Jersey
1 review
0 helpful votes
Follow Donald K.
Unfollow Donald K.
Send Message
Share Review
Report Review

Pleased with their processing and with their quality of work.

Date of experience: September 25, 2024

Great Service!
April 5, 2024
Previous review

IMemories was able to digitize VHS-C tapes that another company said that they were unable to digitize, even when I talked to a representative to explain that I was able to view them on my VCR. In addition, iMemories offered to perform "redos" on tapes that had tracking and other problems to enhance their digital viewing at no extra cost to me. To say the least, I was very impressed and pleased.

Date of experience: April 5, 2024
Wisconsin
1 review
0 helpful votes
Follow Tina K.
Unfollow Tina K.
Send Message
Share Review
Report Review

Easy Process
September 25, 2024

The process and finish product were very satisfactory. I will use imemories for more conversions!

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
Follow Allison L.
Unfollow Allison L.
Send Message
Share Review
Report Review

Good service
September 25, 2024

Sent in several items. Everything was sent in a timely manner.

Date of experience: September 25, 2024
North Carolina
1 review
0 helpful votes
Follow Stuart A.
Unfollow Stuart A.
Send Message
Share Review
Report Review

It worked as described
September 25, 2024

It was fine, a little pricy but provided what I was looking for,. I would use them again. They can be trusted

Date of experience: September 25, 2024
Virginia
1 review
0 helpful votes
Follow Marlenia T.
Unfollow Marlenia T.
Send Message
Share Review
Report Review

Quick response from customer service. They assisted in making my experience easier by providing answers to my questions and adding tools to help me with downloading my home videos. Thank You! I will be sending additional videos for processing. I appreciate the 50% discounts.

Date of experience: September 25, 2024
South Carolina
1 review
0 helpful votes
Follow Molly R.
Unfollow Molly R.
Send Message
Share Review
Report Review

Very pleased
September 25, 2024

Easy process and surprised the entire family. It is truly a gift to go back and relive those moments together

Date of experience: September 25, 2024
Pennsylvania
1 review
0 helpful votes
Follow Diane S.
Unfollow Diane S.
Send Message
Share Review
Report Review

Great
September 25, 2024

Great to have my memories saved, easy and efficient, customer service is great

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

Quick, thorough service
September 25, 2024

No complaints here! Will be a returning customer. Their service was fast, the quality of the conversions was great, and I was able to access the videos as they were converted- didn't have to wait for them to all complete. I recommend!

Date of experience: September 25, 2024