• IMEI Doctor

IMEI Doctor

Overview

IMEI Doctor has a rating of 1.5 stars from 302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMEI Doctor most frequently mention premium service, total scam, and icloud unlock problems. IMEI Doctor ranks 82nd among Unlocked Phones sites.

  • Service
    51
  • Value
    51
  • Shipping
    42
  • Returns
    48
  • Quality
    49

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

Instant Feedback

148
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Placed the unlock service order on 7/19/19 and was asked to pay $100+ more for the premium service.
How would you rate IMEI Doctor?
Top Positive Review

“Thanks for Doctor Unlock if sucses I must be unclok...”

Joao A.
3/7/20

Thanks for Doctor Unlock if sucses I must be unclok every one all Phone whit my Account Thanks for Help

Top Critical Review

“Scam don't waste your money”

Mike B.
11/7/23

Paid two different payments total of £74 to unlock icloud account then some story saying can't be done won't refund my money offered a credit note total scam don't waste your money

Reviews (302)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium service (42)
Thumbnail of user mjboyce75
1 review
1 helpful vote
November 7th, 2023

Paid two different payments total of £74 to unlock icloud account then some story saying can't be done won't refund my money offered a credit note total scam don't waste your money

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Value
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Thumbnail of user mateor28
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Just poor, horrible and non-existend "help" from this company that claims to fix the icloud locked services. You just lost money folks.

Tip for consumers:
Be aware.

Products used:
Nothing

Service
Value
Shipping
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Thumbnail of user mohammeda385
1 review
0 helpful votes
June 12th, 2020

It is clear that the website not trustable the said we can fix your unlock by $28 than when I paid that they said I should pay more to fix this problem

Thumbnail of user janek412
1 review
1 helpful vote
February 7th, 2022

Wish I had read the reviews more. Total scam site. Save your money and be sure you research who you go with thoroughly.

Tip for consumers:
Avoid! Avoid! Avoid!

Products used:
Iwatch unlocking

Service
Value
Shipping
Returns
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Thumbnail of user mikej419
1 review
1 helpful vote
October 5th, 2019

Phone unlocked successfully but check prices carefully before agreeing and it takes several days to unlock unless you pay an additional fee.

Thumbnail of user marufp
1 review
0 helpful votes
December 6th, 2019

They say they will do i cloud unlock, i paid full amount, and now they saying our services are down for i cloud removal, they gave me voucher as they cant unlock my phone instead of money they gave voucher for another iPhone unlock, i tried another phone and its same that our services are currently down, and when i tried with different email and different phone they again accepting payment online. This is fraud company.

Tip for consumers:
do not use this website as they just fake and make money

Products used:
icloud removal

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Value
Shipping
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Thumbnail of user nerod3
1 review
0 helpful votes
July 23rd, 2022

A scam. Unfortunatelly. First they will charge you a fee, which will entice you to follow through with the unlock. Since you've already lost £20 approximately 34.52 USD. After that they will send you a sham page in which will have a timer. However, mine has been stuck to 99% for weeks and "Tim" completely stopped communicating with me. Please avoid losing your money. This company is pure scam.

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Value
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Quality
Thumbnail of user abdullahm31
1 review
1 helpful vote
November 28th, 2019

I have been asking for a refund because all I get from them now that "if the status is 100% we will place it as a priority" and the status of my order is 100% two weeks ago. They are way late of the 30 business days, as I placed my order on the 26th of September. Now, everytime I send them an email, they just send me that template.

Thumbnail of user jr497
1 review
0 helpful votes
February 22nd, 2020

Scam do not believe them I was scammed I did pay all together £49.99 and iCloud was not clear I did ask for mor money extra premium do not believe them

* IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carlad193
1 review
0 helpful votes
May 5th, 2021

SCAM BEWARE! Lots of good articles and referrals through PC-related blogs. Request for services from July 2020, paid. They couldn't complete the services (THE BAIT), because the lock was on the cloud and not on the phone, so credit offered, in lieu of purchase price for the same service for other devices, or the difference for a level up services to unlock the phone. Different paid. Since November 2020, a maximum of 3 months was guaranteed. But to date, April 2021, nothing has come of it. Email follow up, a couple of times (and nobody to call - obviously). SAME Generic reply and update - "Hi,
Thanks for your email.

Your device was issued to our iCloud supplier on the 10th Nov as per your order status page and is currently in process, once it has been unlocked you will be emailed as well as the order status page being updated.

We realise these are taking a long time, unfortunately its the nature of these unlocks. Some of these units have been taking 90 days. We have been advised that as a goodwill gesture there is an option to give you credit note for the total amount you have paid for you to spend on a sim unlock for a different device if you don't want to wait that long?"

The progess has been sitting on 99% Since January 2021

Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.

Activation Lock Premium - Current Unlocking Timeframe: 98 days, 12 hours
This is a little longer than our average because of the pandemic. Weekends are not included.

Progress of your IMEI: 99%
Estimated time remaining: IMMINENT

Tip for consumers:
It's a scam, don't use it!

Products used:
NON -

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Value
Shipping
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Thumbnail of user neilr105
1 review
0 helpful votes
October 18th, 2019

Very slow unlock with little notice of how long it takes I appreciate they deal with many customers but at over £50 I expect quicker than 3 days

Thumbnail of user odayt
1 review
2 helpful votes
November 28th, 2019

Don't pay a dime. You make initial payment of $28 then after a couple of days they tell you that the order was is ready to be processed and all they need is second payment ($42). Then they say your phone can't be unlocked because it's reported lost or stolen which is completely false. A

Thumbnail of user sergeiu1
2 reviews
1 helpful vote
November 9th, 2021

Gentlemen, they are scammers, they will not unlock anything for you, I sent them my phone to unlock, which is not tied anywhere and is in a clean list, they took money and then asked for more, and then said that it was blocked by the operator and in the black list. After they asked for a premium service pay. As a result, the amount is equal to the purchase of another phone, I did not believe them and did not pay. On another site I was unblocked it without problems and 3 times cheaper. DO NOT BUY ANYTHING FROM THEM, THIS IS FRAUDERS!

Tip for consumers:
gentlemen, they are scammers, they will not unlock anything for you, I sent them my phone to unlock, which is not tied anywhere and is in a clean list, they took money and then asked for more, and then said that it was blocked by the operator and in the black list. After they asked for a premium service pay. As a result, the amount is equal to the purchase of another phone, I did not believe them and did not pay. On another site I was unblocked it without problems and 3 times cheaper. DO NOT BUY

Products used:
ipone x

Service
Value
Shipping
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Quality
Thumbnail of user mikej1726
1 review
3 helpful votes
December 10th, 2022

Have been waiting almost 7 months and nothing. They said it wouldn't cost more after initial payment... asked for more money saying they needed to use another program or whatever for my activation unlock. They kept sending the same reply whenever asked about it. Seems like a big scam to me and guessing all the good reviews are by fake people. Don't waste your money with these guys.

Tip for consumers:
Don't!!! Will ask for more money and won't give a refund, they will give you credit or whatever to use on another device. So if you don'rt have another device, there goes your money..and even if you do have another device..the odds are high the same thing will happen again having to pay more and they can't do it (supposedly) Think it's just a scam for money.

Products used:
Iphone Activation Unlock

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Value
Returns
Quality
Thumbnail of user shawnl163
1 review
0 helpful votes
June 12th, 2020

Do NOT waste your money! The money you paid is not what it cost to unlock the phone! I paid $28 to unlock a iphoen 6S, next day get another email ask me to pay another $105. That is more than what I paid for the phone. They are not make it clear and DO NOT EXPECT you phone will be unlock with your first payment!

I only wish I search and read people's review first. Do NOT waste your money.

Thumbnail of user yogendrab
1 review
2 helpful votes
August 24th, 2019

Finally my iPhone is unlocked... But the customer service is pathetic, nobody will reply to our emails and the unlock price is increased even after making full payment. I was feeling like I got trapped as I had already paid £100 and again £25 was asked saying price has been increased, I had no other options neither they replied to my emails for refund, nor they will process on the earlier agreed price.
I would have given 1 star, but now since my iPhone is unlocked, I am giving 2 stars.

Thumbnail of user enriquem47
1 review
0 helpful votes
April 3rd, 2020

MUCHO CUIDADO NO SE LOS RECOMIENDO, al contratar el servicio, primero te dan una cotización "baja" en mi caso $28 USD, una vez que haces el pago y te tienen enganchado, te llega un complemento por una cantidad mayor $42 USD, si lees las condiciones te dice que no desbloquean tel en lista negra (robados), lo que considero que es correcto... pasados 3 días me llegó un aviso donde dicen que les da mucha pena, que les fue imposible liberarlo ya que por contrato con la compañía telefónica no fue posible... y que puedes contratar el servicio Plus para poder continuar, y que en caso que no quieras te dan una "nota de crédito" para otro equipo, o que envíes documentación de tu compañía donde autoricen su liberación... pero que por política NO TE PUEDEN DEVOLVER TU DINERO

Thumbnail of user marvam5
1 review
0 helpful votes
June 12th, 2020

I should have trusted the reviews and all the warning signs. When you put in your IMEI number, their system gives you the price to unlock your phone.
Warning signs:
1. They don't accept paypal.
2. They only take Mastercard
3. Bad Reviews and many with this same complaint
4. Customer service on the reviews are disrespectful to their clients.
5. After order, they do not send you a confirmation

I placed my order because I wanted to give them the benefit of the doubt and thought my experience would be different. I did one final check to their faqs which states that the price the system gives after entering your IMEI is all I must pay. I was wrong.

The next day I returned to their site to check the status of my order, it tells me that in order to unlock my device, I must pay them more money and that the amount that I paid was only a pre-payment. I sent them a message that I will file a dispute with my bank and wanted my money back - FALSE ADVERTISEMENT. They then immediately sent me an email stating that they did not promise me anything with excuses that this is only a pre-payment. After 14 days, if I do not pay them, I will loose the money I paid. They do not give you the amount that you will pay upfront. I'm filing a dispute from here.

If you work with this company, this is the scenario you will have. I have not continued beyond this point to know the extent of their scam because I fear that they will continue to charge me more money or steal from my bank. Beware and use a trusted service, not this one for sure.

Thumbnail of user adebisim
1 review
0 helpful votes
September 9th, 2019

I paid for clean unlock initially which I was later mailed after 5days to upgrade to premium unlock and I did. Yet my phone is not Unlocked. Please check and rectify this asap

Thumbnail of user isaiap
1 review
1 helpful vote
May 18th, 2022
Verified purchase

Purchased a phone unlock charged at 19 pounds than an additional fee was required to unlock the phone,

After a few days they send me a message that the Imei was wrong or network was wrong, but both checked and were correct.

Run from them do not waste any time and money with these scammers.

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Thumbnail of user girishn1
2 reviews
8 helpful votes
July 25th, 2020

https://youtu.be/rLJdHrxbBxU. Real time review from customers who got cheated by DR SIM UNLOCK.net.
Now they have christened there name as DR SIMUNLOCK.COM. Worlds best online cheats & frauds registered in UK.

Thumbnail of user litonu
1 review
0 helpful votes
January 16th, 2021

I paid for an unlock service which they could not due, i provided them with prof of purchase and they will not refund.

Thumbnail of user rahula19
1 review
0 helpful votes
February 29th, 2020

Its be 6 month my phone wasn't unlocked yet. I have emailed 100 times so far and I only got 2 auto reply. They loot money and they don't care to respond to email. I have asked to refund my money but no reply

Thumbnail of user jasonp1220
1 review
5 helpful votes
November 7th, 2021
Verified purchase

Total Scam do not be tempted. They start off cheap and then come back after a few days with some story of how you need a premium service as your phone was reported stolen or lost. In my case I legitimately owned the phone and non of their lies applied. I bailed out before the final USD70 commitment because I had already spent close on USD90 to get there. They offer no guarantee which is their cop-out.

Times are tough and I HATE companies that are still willingly scamming people.

Thumbnail of user curtisl58
1 review
0 helpful votes
January 9th, 2020

The site was clear they could unlock my device, but then they tell me I'm on a long waiting list until they can figure out how to unlock my model phone. Mention it's in the agreement with no refunds.

Tip for consumers:
Don't use this site, try some other unlock site that's honest upfront.

Products used:
Unlock Service

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user jamess1641
Johnny T.
Technical Director
Typically does not respond to reviews

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