• IMEI-Index

Overview

IMEI-Index has a rating of 4.71 stars from 96 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IMEI-Index most frequently mention customer service. IMEI-Index ranks 10th among Unlocked Phones sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    2
  • Quality
    5
3
See all photos

What reviewers want you to know

Positive highlights

  • I think the best test of customer service is when something goes wrong...
  • I have used this firm twice to check out an iPhone 4s and iPhone 5 purchased off eBay.

Critical highlights

  • I paid for the full IMEI check and got an email with a link that had no information in it except my IMEI number.
How would you rate IMEI-Index?
Top Positive Review

“Thank You”

jig p.
6/4/18

Thank You for dealing with my issue promptly the refund was received very quickly as you promised. I wish you luck in your future business. Jigs

Top Critical Review

“Doesn't get any worse than this. Stay away!”

Syed M.
2/17/20

I thought your reports are instant. My report details My IMEI number is *******9804478 And my Transaction ID: 0CJ477473X540234A My Receipt No: 3557-9951-6985-0700 Fake site, didn't get any any report just charged me, I've mailed them few times, but didn't get any reply. Doesn't get any worse than this. Stay away!

Reviews (96)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) iphone 5 (4) imei number (3)
Thumbnail of user syedm40
2 reviews
0 helpful votes
February 17th, 2020

I thought your reports are instant.
My report details
My IMEI number is **************
And my Transaction ID: 0CJ*******X*******A
My Receipt No: 3557-9951-6985-0700

Fake site, didn't get any any report just charged me, I've mailed them few times, but didn't get any reply. Doesn't get any worse than this. Stay away!

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

Hello Syed. Can you please provide us your Transaction ID and IMEI number to locate your order? Usually our reports are being send instantly (Some raw results) and then one of our agents get back to you with a more detailed report, which also includes methods and services for fixing it. Once you provide us your transaction ID, we will locate your order and see what the problem is and why it wasn't send to your email.

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

UPDATE:
Our iPhone team informed me that they delivered the report to you.

Our reports are indeed instant when our customers add the correct IMEI number, since our script gets that IMEI number and runs it through all the available databases, and return the results to their email. If the IMEI number is wrong, then the whole process stops, and it only returns the message that there is an error with the IMEI number (Which is what happened to your case).

Thumbnail of user gayles14
1 review
2 helpful votes
May 1st, 2016

Just a follow-up on my last review. The unlock didn't happen. I feel that I have been given the run around. It has been since April and my phone is still not unlocked. I think they have known from the beginning that they were not going to be able to unlock my phone, and they should have just said that instead of making me wait for almost 3 months. They don't keep in touch. If I don't message them, then I don't hear from them at all. This is unacceptable given the fact that I have paid a lot of money for this service. They should keep their customers up to date about what is going on. Now, I have to wait for the cancellation, and it has been seven days now. I had to message them again in order to get some information for my refund. I am so disappointed with how they have handled my account. I would not recommend their services... ever!

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

Hello Gayle. Can you please provide me your IMEI number and Transaction ID to locate your order? Was there a problem with your IMEI Check report?

Thumbnail of user burakd1
1 review
3 helpful votes
April 7th, 2016

ı use this service they took me 240 dollar to full unlock but they couldn't do unlock and they are saying to me always we will refund your money but they didnt refund my money in 20 days, ı am waiting 20 days and looks like ı will wait more than 1 year!

Don't Use this service if they can't do they will not refund your money!

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

Hello Burak. I contacted you privately, so you can send me your IMEI number and check why the refund is not yet completed!

Thumbnail of user paulv33
1 review
1 helpful vote
November 22nd, 2015

I paid for the full IMEI check and got an email with a link that had no information in it except my IMEI number. It's a total ripoff...

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

Hello Paul. I am really sorry for the error of our IMEI Check report. Please send us your Order ID and I will personally provide you a full iPhone IMEI Check (If our Customer Support Team haven't reached you already!). Mistakes would be made and we are really sorry about that. We will do our best to help you and receive exactly what you ordered!

Thumbnail of user peymana1
4 reviews
11 helpful votes
October 7th, 2015

A total ripoff! Charged me $5.95 and NEVER delivered any report!

Thumbnail of user hamedf
Hamed J. – IMEI-Index Rep

Hello Peyman. I am sorry that you feel that way, but our agent informed me that the report wasn't send to you because of a misspell to your e-mail address. Anyway, we are sorry about that, and we send a full iPhone IMEI Check report to your e-mail. If you have any questions about the report, contact us through our e-mail, Live Chat or Feedback form.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

IMEI-Index is here to help iPhone users find out everything about their iPhones.

We are a group of web professionals who have been in the mobile industry for more than 10 years.
Our goal is to provide our users accurate and up to date information about their iPhones with our iPhone IMEI Check Report.

After many years of involvement in the iPhone world, we found out that things are very confusing for a new user.

It is very difficult to determine exactly the issue of an iPhone and it is a very common thing for an iPhone to have multiple issues, not just one.

This is why we started this service, so you learn all the information of your iPhone.

We are specializing on finding:
1) SIM-Lock Status of an iPhone
2) Network Identification
3) Blacklist Status (Lost, Stolen or pending contact payments)
4) IMEI Replacement (If IMEI/Serial numbers have been replaced)
5) iCloud Lock and Find My iPhone Status
6) Hardware and Technical information about iPhone
7) Warranty Status, Service and Telephone Coverage

Do you have a question? Just contact us and we usually reply within 24 hours.

Business History

The whole team at IMEI-Index has almost 10 years of experience with iPhones (And all Apple devices).

During our many years of experience dealing with iPhones, we understood that the main problem of the people we were helping, had a Locked, Blacklisted or iCloud Locked iPhone.

This gave us the idea to use our expertise and knowledge, and help people to avoid purchasing a "Bad" iPhone, and also to help them to identify that is wrong with that iPhone and how to fix it.

IMEI-Index's iPhone IMEI Check service, is able to provide a complete history of an iPhone, which also includes our suggestions for fixing any issues it might have.

Company Representative

Thumbnail of user hamedf
Hamed J.
Support
Over 9 years of experience on iPhones. Topics that I have worked on: iPhone Troubleshooting, iOS Troubleshooting, iOS restoring/updating, iPhone Lock Removal, iPhone Blacklist Removal, iPhone iCloud Removal, iPhone IMEI Checking (Through GSX), Network Unlock Policies expert, Daily Communication with Mobile Networks (For Network Lock Removal Requests), Finding iCloud ID/Apple ID, and much more.

How do I know I can trust these reviews about IMEI-Index?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about IMEI-Index?