IM-Entertained.co.uk Reviews Summary
The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
Hi IM-Entertained, Just to say MOST impressed with hen services, was very stressed before but everything was perfect and on time... BRILLIANT! "
I just wanted to thank you for your hard work in getting this order out despite the difficulties you had securing the venue. I'm really pleased.
Thank you very much - I really appreciate your help and assistance with my issue.! Its very rare to deal with such a proactive customer services department.
Utterly useless, phone lines still down (since 17th August) and bank now trying to reclaim the money lost.
Do not trust this company or the 'positive reviews'...
I have already written one review about this company regarding their complete lack of customer care after letting us down for my daughters Hen Party in August. For those of you who may have paid upfront with a credit card... good news. I contacted my credit card company and they have refunded my money and taken up the dispute on my behalf. It doesn't help with the fact that we were let down but at least we are not too much out of pocket.
Its worth a try
Booked and act turned up well over an hour late, and was not the act we had even ordered. Upon querying this with the agency we received nonchalant and non-specific replies and there was no compensation offered despite this putting the entire night off kilter.
Avoid like the plague, useless customer service and zero accountability for a shambolic service.
Dear IM-Entertained Team, The thing I like about IM-Entertained is that not only do you offer a great range of service under a reasonable price, you actually take the time and care to organize it well and professional. Its service like this that makes it impossible not to recommend you to all. Your team are a real class act.
Hi just to let you know all of the my mates and friends are too happy with the recent venue you booked for us, so will definitely be using your company again. Many thanks again.
Thank you very much for the classical services and fatalistic hen do. I honestly did not think it would be that super that it was. Thanks again
Many thanks! What wonderful service! From ordering initially to your fab performance that make me feel warm and smiley! And to top it off letting me know it has arrived! The stripper was there before 15 minutes of the time and was ready for performance. I would love using this again and again.
We had venue reserved for us and when it was time to move from one to another we were escorted by a member of staff. Would highly recommend this venue. Well done to all at the IM-Entertained and keep up the good work. We ll definitely be using you in future.
Hi roby Thank you soooooooo much for chasing up my request, I got the photos today and i am very pleased with it. Wishing you a very successive Future!
Just to say thank you for a great experience using your company. Very good service indeed. Not only that but I saw a site with more price than you!
I cannot fault you as a company, absolute perfection from start to finish which is so unusual... I own a restaurant and end up being too busy to go somewhere. You ask if we would recommend you to anyone, well i have been shouting your name from the roof tops and all my customers know about you... thank you so much.
Hi James, Thanks for your recent email giving details concerning the refund of my amount because i had to cancel order cause of some trip. Just to say I have now received the funds on my Paypal account. I really just wanted to acknowledge your excellent service and clearest instructions regarding refund - and is - most appreciated. Well done; brilliant service.
"I would just like to thank you for the great service I received, you can't even beat your own service for that service. Kind regards, CC
What excellent service! You brightened my day no end.
I would like to thank you very much for my sister's hen!... And more to the point what a joy it was doing with your company, like I say I don't often do this but service like yours is a rare thing and I felt I had to thank you.
You are fantastic! I will certainly make you my first port for Xmas party for sure!
Excellent service. Good follow up and after sales communication.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members