The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Easy to use website and to purchase! Great products!
I was looking for another shade. Decided to go down one shade lighter. I hope it works for me.
I have had great results so far and the representatives that I reached out to for help were amazing.
Very fast and easy shopping and checkout experience. Navigated quickly to what I was looking for.
The ease of ordering was super easy and quick and I would definitely recommend this site to others; the makeup is superb
The products are great but the website purchasing process is annoying with the constant push to "subscribe" and upselling additional items.
Very helpful and I really appreciate the gift, 😊
Look forward to receiving my tanning foam
So far really like the product! Coverage is great and feels light on your skin!
I have never had a bad experience with this company. They are very accommodating and friendly. They obviously stand behind their products with the try before you buy. I have used this and there has never been an argument. They have always made what I was in search right. Most definitely a wonderful experience.
Easy to order and great website
Easy to order and great website overall happy
It was super easy to maneuver and take the quiz. Specific question that make me feel the product will help. I'm looking forward to using and seeing a difference
Easy to use. Recommended by a friend
Like the idea of try before purchasing
Did the Ai assessment a second time and I was 150. I really don't know if it's lighting or what but those are two completely different readings.
Efficient & thorough checkout though missed my free gift…too late
I'm interested and wonder how this works. Excited to try something new as I've been using LG for over 10 years and get many compliments.
Very hard to reorder things and afraid the point is not being made. Not good customer service. The products are great. Just wish it was easier to order and reorder.
I was not given a order number upon my charging this product to my account! I have questions about active ingredients and I can't ask them because they're asking for an order number
Online ordering was very simple to use. Ordered my product and as this was a reorder I can tell you I love this foundation! It matches my skin color perfectly.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.