• ILGM

ILGM

Overview

ILGM has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ILGM most frequently mention customer service, and great company. ILGM ranks 7th among Marijuana Information sites.

  • Service
    59
  • Value
    58
  • Shipping
    59
  • Returns
    34
  • Quality
    55

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 93.2%
Positive
68
Neutral
0
Negative
5
28
See all photos

What reviewers want you to know

Positive highlights

  • ILGM has one of the best customer service teams I've ever dealt with.

Critical highlights

No critical highlights yet

How would you rate ILGM?
Top Positive Review

“Too Good To Be True!”

Smoker I.
1/7/24

This company has some of the greatest employees, fast, responsive, great seeds, all germinate, never an issue, keep seeds for a year and they still pop, Fire. The best customer service, email available on holidays, weekends, too good to be true. Happy Smokes, Growers!

Top Critical Review

“Only 13 of 20 sprouted.”

Charlie K.
1/21/24

LGM has a sprouting warranty. Only 13 of 20 sprouted. I sent multiple requests using their customer support form emails etc. and I get no reply. Most disappointing. They did ship fast. Think I'll try someone else next time

Reviews (126)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user bsw.email
1 review
0 helpful votes
January 7th, 2024

This company has some of the greatest employees, fast, responsive, great seeds, all germinate, never an issue, keep seeds for a year and they still pop, Fire.

The best customer service, email available on holidays, weekends, too good to be true.

Happy Smokes, Growers!

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you for being an awesome customer! We appreciate you taking the time to write this amazing review.♥

Stacy
ILGM

Thumbnail of user poisoned1956
1 review
0 helpful votes
February 21st, 2024

H! I purchased some items but before I received my order I realized I wanted something different. I contacted Claire who said I could return items and choose something more suitable. I sent first order back and had the new one within a few days. I was always treated with the utmost respect even though I made a mistake. They took the best care of me! I recommend them to all! Steven Weems

Products used:
Beans

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave us such a glowing review. Happy growing!

Stacy
ILGM

Thumbnail of user lewm27
1 review
0 helpful votes
January 23rd, 2024

Checked on a delivery issue and Sarah was very helpful in checking things out and giving me an answer promptly. Thanks! Keep up the good work!

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your great review. This just made her day!
Happy growing! 🌱

Stacy
ILGM

Thumbnail of user twos5
1 review
0 helpful votes
January 7th, 2024

Felt good to get such a quick and timely response. Professional service at its best. Thanks for your perfection in an imperfect world.

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time!

Stacy
ILGM

Thumbnail of user ckohlmeyer123
1 review
1 helpful vote
January 21st, 2024

LGM has a sprouting warranty.
Only 13 of 20 sprouted.
I sent multiple requests using their customer support form emails etc. and I get no reply.
Most disappointing.
They did ship fast.
Think I'll try someone else next time

Tip for consumers:
I’ve been trying for three weeks now to contact them to no avail

Products used:
They claim they replace any that do not sprout

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review.

I'm sorry about your disappointing germination results. This isn't what you should expect from our seeds!
Can you kindly include your order number with this review so we can contact you and help you out? :)

Stacy
ILGM

Thumbnail of user shanes632
1 review
0 helpful votes
January 6th, 2024

Great response time from customer service. And always delivered on time. All that was bought have sprouted no issue with grow. If you have issues it is your growing medium or you have know idea how to grow. Great company.

Service
Value
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Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

This review just made our day, thank you!
Happy growing! 🌱

Stacy
ILGM

Thumbnail of user deanz51
1 review
0 helpful votes
February 23rd, 2024

Ordered 10 GG4 seeds. Got them very fast. 3 looked as though they were stepped on. Sarah answered my email in less than 12 hours on superbowl weekend. She sent me replacements lickedy split. I was satisfied enough to order 10 apple fritter seeds again so they earned my repeat business.
Will be ordering some more shortly with confidence.

Products used:
seeds

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Hi Dean,

Thanks for your great review! I'm happy to hear Sarah helped you out so quickly. ♥

Stacy
ILGM

Thumbnail of user timk66
1 review
1 helpful vote
September 24th, 2016

I appreciate the customer service- personalised and very helpful with any "product faults", in that they ensure that one gets 100% results (replaced everything that just happened to be "faulty", regardless of the obvious facts of nature!).

Tim K

P.S. Even though I had deleted my customer order no. Email (prudently), they looked it up and were to send out the exact amount of "faults", but it seemed to take longer than usual to receive so I let them know, thinking they were still on the way. Meanwhile, they checked the records & found they hadn't been sent, so they sent me double the amount and they arrived safe and sound a week later.
Pretty good considering Aus Post new "once a week delivery service".
Whew, long story short-
Sticking with them!

Thumbnail of user johnf5839
1 review
0 helpful votes
February 29th, 2024

Have ordered seeds 3 years n a row outdoor grower excellent germination of seeds fast delivery on purchase very good company my opinion

Service
Value
Shipping
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time!

Stacy
ILGM

Thumbnail of user derekc466
1 review
0 helpful votes
March 12th, 2024
• Updated review

Two Do Si Do plants going now, they are at about seven weeks. Starting to get more growth. Pictures are included.

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for taking the time to write us a review and sharing your beautiful plants, you are awesome!

Stacy
ILGM

Received order
December 6th, 2023
• Previous review

I've been very happy with the quality of the seeds and the results of the harvest.I will keep getting my seeds from Ilgm, Thanks again.

Products used:
Seeds. Granddaddy Purple, Runtz, CBD Kush.

Service
Value
Shipping
Quality
Thumbnail of user waynep618
2 reviews
0 helpful votes
January 17th, 2024

I received my order and was disappointed because all seeds were crushed. I sent an email with an attached photo of the seeds. They let me know that a replacement order was being shipped to me. Within a week I had my order in my hands and not a single seed wad damaged.

Products used:
Seeds

Service
Value
Shipping
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave us such a glowing review. We are happy to help you out at any time!

Stacy
ILGM

Thumbnail of user leandregary
1 review
0 helpful votes
January 16th, 2024

The customer service representative at ILGM has always been professional and courteous. All of them are very knowledgeable about plants, and people!

Products used:
Seeds

Service
Value
Shipping
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review. This just made our day!
Happy growing! 🌱

Stacy
ILGM

Thumbnail of user marcn95
2 reviews
0 helpful votes
January 17th, 2024

Ilgm is an amazing company with outstanding customer service! I started my seeds like an amateur an messed them up an they resent me more seeds as I explained how I messed up. I appreciate fixing my mistakes now I watched their video an got myself on track thanks again ilgm

Tip for consumers:
I’ll be buying godfather og!

Products used:
Runtz seeds

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave this excellent review. We love helping you become the best grower you can be, thanks for your trust in us. ♥🌱

Stacy
ILGM

Thumbnail of user richards6164
1 review
0 helpful votes
December 7th, 2023

Everything was convenient, quick and packing was secure, nothing has ever been damaged,count has always been good. It's a nice relief to have a company you can rest easy knowing your hard earned money didn't get wasted. Appreciate your service thanks again

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review! Happy growing! ?

Stacy
ILGM

Thumbnail of user garyatozs
1 review
0 helpful votes
December 6th, 2023

This season was my first time growing. I was referred to ILGM by a friend. I grew in pots, outside. The plants were beautiful 6-7 feet tall but no sign of flowering. On Saturday of labor day weekend I sent an email looking for help. This email was responded to in a few hours. The information that I received was very helpful. 5 weeks later I harvested the plants. I purchased 10 Super Silver Haze seeds, and planted 6 of them resulting in 4 nice plants. The rest of the seeds are for next year. For a first timer I'm happy to know I won't need look anywhere else for seeds and support.

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for taking the time to write us a review.
We are so thrilled to hear that you had a successful first grow and we are more than happy to welcome you as our loyal customer! ❤

Stacy
ILGM

Thumbnail of user jamesburgess890
1 review
0 helpful votes
February 24th, 2024

Fast and discreet deliveries with quality seeds and a great support team. If anything goes wrong, they will make it right! No questions! Couldn't be happier and happy growing to all

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

This just made our day!
Happy growing! 🌱

Stacy
ILGM

Thumbnail of user shadik11
1 review
0 helpful votes
November 1st, 2023

After I did a thorough review before buying from ILGM I discovered I made the right choice. There are many choices out there but ILGM has the best overall between service and products. The service is the highest I have seen compared to any other company. Response is immediate and very helpful. The make everything easy. The products are the highest quality I have ever tried. And the selection is wide and the website is easy and informative.

Tip for consumers:
Great genetics

Products used:
Gold leaf, white widow, purple haze, etc

Service
Value
Shipping
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for taking the time to leave us such a glowing review. And that bud looks delish!

Thumbnail of user shadofaxs
1 review
3 helpful votes
September 12th, 2023

I bought 20 seeds 4 of them germinated and grew but only one actually flowered and grew buds the rest of the plants just leaves to the top of the tent yes they replaced the seeds and I got the same results never asked them to replace the seeds after telling them about my experience they tried to say it was m y fault and after 40 seeds I have one plant and they told me they are not replacing the seeds that's fine they won't grow anyway don't need to waste electricity on plants that don't grow

Tip for consumers:
Should of read reviews first

Products used:
Amnesia haze and purple kush

Service
Value
Shipping
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review.

I'm sorry to hear about your disappointing results.
Please understand that after replacing your seeds on 3 occasions with different strains free of charge we do have to try and find out why you keep having germination and grow issues.

Stacy
ILGM

Thumbnail of user johnniej78
1 review
0 helpful votes
January 13th, 2024

Attentive, helpful, inspiring and fair is how I'll describe ILGM. These guys and gals are the real deal! You want be disappointed! They are fast with delivery and the products are as described! ILGM is one of the best in the business!

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for taking the time to write us a review, you are awesome!

Stacy
ILGM

Thumbnail of user williambyrnejr
1 review
0 helpful votes
October 31st, 2023

Very important post I feel hella bad about this the truth is I was just out of weed yesterday and in a $#*!ty mood so I left a bad review earlier and rather than just write a good one I thought I would add that I was able to get some weed and now of course I have no complaints about these guys I didn't even give them a chance and they reached out to me right away and the problem was totally my fault because I am a beginner to growing. Anyway I love mairjuana and I love I Love Growing Marijuana. Five stars!

Tip for consumers:
They are nice people ;)

Products used:
Cannabis seeds

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so much for updating your review. We appreciate you and are happy to help you out at any time.

Have fun growing!

Thumbnail of user roberts6542
5 reviews
8 helpful votes
May 3rd, 2024
Verified purchase

7/28/21 was my first order with ILGM.com when I bought 5 Granddaddy Purple fem seeds. Everything went super, quick delivery, 100% germination. Then 9/18/22 ordered 5 Bruce Banner fem seed and all failed to germinate. Excellent customer service gave me account credit. Waited until 2/20/24 to use that credit and purchased 5 MK Ultra fem seeds and just tried to germinate six days ago, another fail! Before and inbetween these dates I used other seed banks without issue and have 10 years experience. I love the company, the site, CS, but wholly crap, two fails in a row and I have to move on... Just ordered from The Attitude and gave up on ILGM because these delays have been real bummers for my schedule. Out $100 for a lot of effort wasted. Very sad 😭

Tip for consumers:
Bad odds

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review.

We are deeply sorry to hear that you have experienced disappointment. We understand how frustrating this can be and we want to make it right for you.
Please know that we are here to help and we would be more than happy to send you replacements.

We sincerely hope that you will consider giving us another chance to exceed your expectations. ♥

Stacy
ILGM

Thumbnail of user clevengerjoseph67
1 review
0 helpful votes
November 30th, 2023

I have tried 6 other seed banks until I found ILGM. The genetics are great. I am filling twice the amount of jars per tree with these seeds. Customer service is 5 star. Not 1 issue getting replacement seeds. They always respond quickly to my emails.

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thank you so so much for this amazing review! This just made our day!
Happy growing! ?

Stacy
ILGM

Thumbnail of user keithh1222
1 review
5 helpful votes
August 12th, 2023
Verified purchase

So this was my first time purchasing seeds. I had high hopes after reading all reviews of ILGM. At first everything went well I placed my order it went through no problem,had the seeds in my hand within a week. My eight seeds all germinated, they had an 1/8 to 1/4 inch or so tap root, when I planted them directly into the prepared outdoor beds. For unknown reasons, only three of the eight ever broke ground. They were Bruce Banner autos. Very slow to grow, and to top it all off they hermorphodited and all I ended up with was three scrawny plants with buds full seeds. A friend of mine who got the other half of my order grew indoors with the same results.Wierd thing is now, I still get their emails but I'm unable to log into my account saying my email is not recognized but I still get their email to it... I had high hopes but it was all a let down to say the least... I don't understand how one could not know they're selling hermaphrodite seeds... I no longer have faith, trust or any intentions of purchasing seeds from ilgm again. It all seems pretty shady to me now. Thou I haven't complained or discussed any of this with support. I CAN'T log in, for some unknown reason, or maybe not.

Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for your review.

I'm sorry about your disappointing experience. This isn't what you should expect from our seeds!
Can you please get in contact with our customer support team (you can simply fill out this form, there is no need to log in anywhere: ilgm.com/contact or include your order number with this review so we can reach out to you?

Looking forward to hearing back from you!

Stacy
ILGM

Thumbnail of user lesliep660
1 review
0 helpful votes
December 9th, 2023

Delivery was earlier than expected got a fast response to? We found an affordable grow package & more 100% sure we'll be back

Service
Value
Shipping
Thumbnail of user kk527
ILGM S. – ILGM Rep

Great to hear this Leslie! We wish you many, many fruitful harvests in 2024! ??

Stacy
ILGM

Thumbnail of user johnb12233
1 review
0 helpful votes
December 24th, 2023

The seeds look good and fresh. I expect the germination to go equally as well. These people rock. Thankz

Products used:
Seeds

Service
Value
Shipping
Quality
Thumbnail of user kk527
ILGM S. – ILGM Rep

Thanks for taking the time to write us a review, you are awesome!

Stacy
ILGM

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From the business

How to grow marijuana - The expert source on growing marijuana. By Robert Bergman, author of the Marijuana Grow Bible. Learn to grow marijuana at ILGM today

Company Representative

Thumbnail of user kk527
ILGM S.
Typically responds within 14 hours

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